Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
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I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
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Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
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We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
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Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
Hong Kong Island to Kowloon may only be a few thousand feet across the water, but the contrast is immense; like exchanging a Savile Row suit for a worn leather jacket and scuffed Chelsea boots.
And that's no bad thing. For Kowloon is Hong Kong with its make-up and glitter peeled off: a raucous, mercantile farrago of fast food, fast fashion, fast living and slow traffic.
With freedoms for locals being eroded as Beijing ratchets up its control of Hong Kong, the markets of Kowloon, at least for now, show the rambling chaos of a freeform, unencumbered, mercantile democracy.
As somebody who despises shopping, Kowloon has long been an exception, with its markets that are an unapologetic assault on every sense. Everything you can smell and hear you can also buy, if you're prepared to haggle.
You don't need to rise early to catch the markets of Kowloon. Within one hazy, sun smeared afternoon, I eat fried pancakes filled with plump, briny oysters in the Temple Street market as a karaoke singer warbles K-pop melodies and a wizened fortune-teller attempts to usher me into her stygian gazebo.
I inhale the giddy scents of orchids, bonsai trees and roses at the Mong Kok flower market and gawp at tanks and oxygen-inflated bags filled with indolent-looking goldfish (a key element of feng shui) at the Tung Choi Street fish and reptile market.
It's not entirely necessary to eat everything on the streets, however. Tim Ho Wan (meaning 'with extra good luck') opened a decade ago and became the world's cheapest Michelin starred restaurant.
Serving up mountains of dim sum and green tea and refusing to charge customers more than £10, the restaurant now has franchises across the world.
The branch I visit in West Kowloon is certainly a bit more spick-and-span than the chaotic original shop down the road, but the food has retained its astonishing quality (and low cost) and I spend a contented hour eating turnip cake, pork buns and spring rolls with beef, mushroom and satay sauce.
Kowloon is barely four square miles and I haven't seen half its markets. I'm about to leave when I stumble onto Yuen Po, home to a bird market that is a cacophony of canaries, parrots, sparrows, magpies and parakeets housed in bamboo cages.
One shopkeeper gently chastises a parrot as it spits out a live grasshopper he tries to feed it with chopsticks. 'Diva', he says to me, pointing at the bird, in surprisingly good English. The parrot cackles a retort and turns his back on both of us.
Respite comes eventually on the tip of the peninsula. Looking out over the churning, bruise coloured waters, I admire the forest of skyscrapers across Victoria Harbour on Hong Kong Island that glitter and wink like a princess's jewellery box.
But I want to stay here; for much as HK Island is the showroom of the territory, Kowloon with its heat, pace, sweat and muscle is the engine room.
First published in the Daily Mail - August 2021
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