Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
The morning’s topic of conversation has turned to the strangler fig. The parasite in question stands there tall, defiant, wrapping its sinuous energy around the ironwood tree which has found itself the choking focus of its attention.
Five yards away, Irshad Mobarak breathes deeply and prepares to play devil’s advocate. 'In the business world, this would be fully understood,' he muses, arm extended, tracing the long shape of the arboreal aggressor to his left. 'Just think of it as a hostile takeover.'
A powerfully built man, well over 6ft, he says these words with a composure that is impressive for two reasons. The first is that, directly behind him, a five-star resort swimming pool shines in the 10am daylight, the sun-worshippers around its fringes listening as they lie on loungers. The second is that one of Britain’s most fabled botanists is his main partner in this discourse. David Bellamy nods quietly as Mobarak speaks. He knows this stuff, of course – but he's happy to hear it from a fellow expert.
'The strangler fig has a terrible image problem,' Mobarak continues. 'It can take up to half a century to kill its host. Yet it has a positive effect. It only picks on trees which are past their best, which are going to die. The death brings nutrients and renewal which benefit the surrounding ecosystem.'
This might seem an odd topic for just after breakfast on a warm Friday in a luxury hotel. But then, the Datai is no ordinary hideaway. It is slotted into thick foliage on the north-west corner of Pulau Langkawi - the tropical island in the north-west corner of Malaysia.
This is Bellamy's second visit to the Datai, having stayed 13 years ago when he was a speaker on conservation at the 2002 Asia Pacific Ecotourism Conference (Apeco). The two men forged an immediate connection – and Mobarak was meeting his hero.
'I grew up watching David on television,' he grins. 'I was weaned on his shows. When I was nine, my father asked me what I wanted to be. I recall pointing at the TV and saying "I want to be like him". His enthusiasm was infectious.'
Now 82, Bellamy still looks at nature around him with a fascinated eye and the jungle still holds great allure for him.
He is staying at the Datai with Rosemary, his wife of 55 years. Mobarak has been The Datai’s resident nature expert since it opened in 1993. The resort revels in creature comforts – 125 rooms, villas and suites; a small spa near the beach of powdery white sand; four enticing restaurants, including The Dining Room, where miso-glazed black cod is served under the tutelage of executive chef Richard Millar; and the Naga Pelangi, a grand wooden schooner, anchored and ready to take guests on genteel cruises in search of orangeade sunsets.
Mobarak's nature walks are popular and informative. An evening amble with the Bellamys has barely started before Mobarak spots a local character. The colugo is an odd beast – a winged mammal which seems to be a close relation of the bat, but is nearer in genetics to the primate clan.
Camouflaged against a tree trunk, she suddenly - Mobarak can even tell the gender - switches from stillness to motion, racing up the bark before spreading her wings and gliding some 50ft down to the next cluster of branches. 'I’ve only ever seen these animals in books,' Bellamy admits, with a broad smile.
On verdant Langkawi there are options for exploration further afield.
Mobarak joins the Bellamys for a voyage along the Kilim River, chattering with his childhood hero about the cycads – fern-like plants so old that dinosaurs used to eat them – that hang on the rock walls here, and the crab-eating macaques which dart down to the water to grab crustaceans. Above, a pair of white-bellied sea eagles swoop and soar.
The day’s crowning episode is saved for last. Gunung Raya rears up at the heart of Langkawi – a 2,890ft granite bluff, 204 million years old. Its peak is a fine spot from which to watch the sun go down, when some of its bird population are at their most active.
And so it proves, midway up the mountain. Mobarak calls the car to a halt and beckons its passengers on to the roadside verge. A group of great hornbills – brightly exotic birds, with extravagantly curved bills, common and colourful inhabitants of the Malaysian heavens – has gathered in the canopy.
As the light starts to slip, they take off one by one from their perches, floating without any perceptible effort across to a meranti tree with ripe fruit. There they dine amid a whoosh of wings as the entire flock flutters in.
On the ground, the two naturalists stare at the scene in raptures.
First published in the Mail Online - January 2016
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements