Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Vietnam is tricky to pin down. It's colourful but austere; hard-working but playful. And it's impossible to ignore the war that has left an indelible mark, culturally and historically.
This long, slim country of incredible natural beauty has a coastline groaning with inviting sandy stretches and tropical islands off the south-west and southern tip.
'War tourism' is part of the experience, and Americans make up the greatest proportion of Western visitors. But the country has been rebuilt, the trees replanted and the Vietnamese look to the future, not the past. It has one of south-east Asia's fastest-growing economies and has set its sights on officially becoming a developed nation during the course of 2020. The atmosphere is vibrant and the welcome is smiling.
In the capital Hanoi, where my trip begins, the foggy city is brightened by sprays of peach blossom and kumquat trees.
There's plenty to see – and not nearly enough time to take it all in. Walking solemnly past Ho Chi Minh's body in a glass box guarded by four uniformed men is strange. Visiting the Hanoi Hilton prison, where communists and then GIs were interned, is horrifying.
The late Senator John McCain's jumpsuit, kit and parachute are on show. He was shot down flying a Skyhawk in 1967 and imprisoned in Vietnam until 1973.
There are pictures of GIs eating Thanksgiving dinner, playing pool or cards, smiling. A former PoW, who was held here for nearly six years, told me these photographs were set-ups. This was no holiday camp.
But for many years McCain, who died in 2018, had made a habit of returning to Vietnam and staying in the same room at the Metropole Hotel. On one of my visits a few years ago, I even saw him in the hotel bar.
This wonderful colonial hotel, with its prettily lit outdoor pool, is in the heart of the old city just a short walk from his former prison.
Hanoi is the place to try street food – and it's cheap. The '36 streets and 36 wares' in the Old Quarter, which dates from the 11th century, brim with markets and delicious-smelling brews.
Pop-up food stalls line the pavements. People sit on tiny stools eating from bowls.
We travel further south, to Hue and Hoi An on the central coast. In Hue, you can see the remnants of Vietnam's past when emperors ruled and grand palaces such as the former Imperial Citadel – a Unesco World Heritage Site – and mausoleums were built in their honour. The Tu Duc and Khai Dinh tombs from the Nguyen dynasty are ornate, elaborate and dripping in gold.
At the Tu Duc tomb, there's a large stone tablet with the lament of the emperor, who had 150 concubines yet never managed to produce an heir.
Hoi An is relaxed and bars are filled with gap-yearers. This is the place to have a suit whipped up.
Then it was on to Ho Chi Minh City, still commonly known as Saigon. This sophisticated city is home to millions of scooters that navigate the streets like dancing ants.
There's more war tourism here – from the harrowing War Remnants museum, which focuses on the grisly effects of Agent Orange and the Cu Chi tunnels outside the city.
The prospect of crawling on my hands and knees in the dark puts me off going inside. Just being at the entrance to this extraordinary network system, 124 miles in length, used by the Viet Cong during the war, gives me the shivers.
Back in town you can wander hassle-free, day or night. The market is hot, sticky and heady. In the surrounding streets, you can have a pedicure for a few pounds.
But Saigon also does high-end pampering beautifully. The Park Hyatt has city glamour. The wonderful swimming pool, three floors up and surrounded by trees, is long enough to do decent laps.
If you want to feel the sand between your perfectly manicured toes, Saigon is any easy jumping-off point for islands off the South and South-West coast such as Con Dao and Phu Quoc.
At Con Dao the Six Senses resort is perched discreetly on a mile-long beach. Con Dao was once a prison island, set up by the French in 1861, and you can still visit the great, eerie buildings in the main town.
You can walk, run, swim, cycle, do all manner of water sports and even learn how to cook the fragrant Vietnamese delicacies we've been enjoying.
Relaxation is the theme. By the end of the week, I feel well-nourished in mind and body – and more than ready to sing the praises of this captivating country.
First published in the Daily Mail - January 2020
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