Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Sydney can be summed up by one of its best loved sports - surfing. This city is athletic, daring, dazzlingly sunny and always a breath of fresh air.
We Britons have a long affinity with Australia but it's only when you arrive in Sydney that you appreciate why Charles Darwin said in 1836 that 'ancient Rome in her imperial grandeur would not have been ashamed of such an offering'.
For all Australia's vast spaces and extraordinary wildlife, it is Sydney that leads the way when it comes to iconic architecture, world-class dining and unabashed rivalry with the Old Country. Still, its renowned love of the outdoors is everywhere. On morning runs from our extraordinarily well-sited waterside hotel, the Park Hyatt, we spot power-walking retirees and joggers out in force.
Exertion is a pleasure when it involves such scenery as the spiky Sydney Opera House, the parakeet-filled Royal Botanical Gardens and the smart gastro-wharf at Woolloomooloo.
For less cosmopolitan views, you can walk Sydney's coastline and get some idea of just why Port Jackson is one of the world's greatest harbours. Zipping about on one of the many inexpensive ferries or catching a pricier water taxi from Circular Quay West is a good place to start.
This will take you from the swish waterfront to where you can follow a coastal path wending from Spit to Manly - named after the indigenous manly bearing, according to my guide Ian Wells, of Sydney Coast Walks.
Highlights of our walk include ceremonial aboriginal engravings, more than 1,000 years old, the view of the gap through which British sailors entered the harbour in 1788, and a curious water dragon lizard, which joins us for lunch.
Next day we guide ourselves from one of Sydney's landmarks - show-stopping Bondi Beach - along the Pacific facing east coast to Coogee. It's Anzac Day, a national holiday, and everyone is celebrating, surfing, swimming, loafing. We have a splurge of prawns in the Bucket List cafe behind the beach.
It's an easy walk to Coogee, but we take all afternoon, enjoying the skilful paddle boarders and the swimming pools built into the rocks.
Climbing Sydney Harbour Bridge is hard to beat if you have the head for it. A £20 bet that I won't make it (I'm scared of heights) keeps me on track - just about.
Combining a city break in Sydney with a couple of days in the Blue Mountains, a mere 45 miles away, is a wonderful way to see just some of Australia's hugely varied landscapes. As we toil up Bell's Road, which links Richmond to Mount Tomah, Bell and Mount Victoria, it sounds like the car has developed a worrying whistle. Not at all. It's the bell birds, which make the most enchanting tinkling tones – even more so when we hear them in situ at Emirates One & Only Wolgan Valley Resort.
Surrounded by prairie grasses, rocky plateaus and forest, it's a fine base. We hear a wombat outside our room at night. Wallabies and kangaroos are just a short cycle ride away, and you can take dusk or night safaris.
On our way back to the city, we stop off to gasp at the Three Sisters rock formation in Katoomba. The Queen came here on her 1954 tour and you can gaze at the three rocks from what is called Elizabeth Lookout.
Another great excursion from Sydney is to the Hunter Valley, home to more than 150 wineries and awash with gourmet restaurants and spa retreats.
This area of lush rolling hills is a two-hour drive north of Sydney. While wine tastings are the big draw, the vineyards also organise an array of events throughout the year, including topline concerts and food, music and art festivals.
Also big attractions are rides on the Hunter Valley steam trains and scenic cruises on the Hunter River.
Our final Australian adventure is a seaplane ride in a Cessna Caravan, arcing down Sydney's west coast to Jonah's restaurant overlooking Whale Beach.
After thudding across the waves, we are off into clear sky, looping across the city, which gleams gloriously below. It is a fitting and thrilling final hurrah.
First published in the Daily Mail - October 2019
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