Your calls always answered within 5 rings.
Great service all the way through. Always friendly and helpful. Greg, thank you
I am always happy with the level of service received from you.
When you’re paying lots of money for first class, it’s a poor show when you can't get your first, second or third choice of food. Lots of people were complaining. British Airways should do much better
American Airines had a a delay and I lost a connecting flight but all resolved in 3 hours.
First Class service and very personalised too. Thank you
Tommy Ellis was exceptional - he was patient, kind and very helpful when trying to book a flight following my father's death. I felt I was in the best hands possible during a difficult time.
Faultless holiday
Could have reminded me initially about different seats available e.g. premium economy as well as finding the cheapest seats.
Efficient as always
Everything worked out beautifully. Thank you, Lee.
Excellent booking service, unfortunately BA left one of my pieces of luggage at Heathrow and I got charged to get it to my final destination 3 days later! Not impressed...
Always there when you need them. Takes the worry out of travelling. Thank you
Joey was very friendly helpful and knowledgeable
Jerry has been amazing, easy to talk to and patient
The whole holiday was perfect - everything that was organised by youselves went like clockwork and we would certainly use you again.
I would not think twice coming back to use you guys - everything that I’ve requested was dealt with promptly and was clear in the email
Kept well informed
Christian and DialAFlight were very helpful and we had a great trip. Our room was not great when we got there but after 24 hours the hotel gave us a new one and after that it was fantastic. I would recommend DialAFlight any time. It’s a very personal experience and great help for anyone travelling around the world
A hassle free way to organise what was a fairly complicated trip.
One stop shop - everything on one phone call
DialAFlight are perfect partners for perfect holidays. We couldn’t imagine our holiday without DialAFlight.
After many years of being a client. You just get better and better. Keep it up guys. You are the best
Love DialAFlight. Daniel is so helpful and nothing seems too much trouble for him. We always book through him and he goes out of his way to find us the best fares.
Travel manager Katie Wallis was tremendous throughout, especially when a seriously delayed flight from Grenada to Gatwick meant we missed our easyJet connection to Edinburgh. One call and we were rebooked on a later flight. I have used DialAFlight over many years and have never been let down by their great service and professionalism.
Second trip booked by Ashley and again everything was organised perfectly. Great customer service from start to finish.
The person I deal with was excellent, friendly and very efficient.
Delighted with our first trip through you - already started the ball rolling for the next one.
Another great holiday through DialAFlight. Tony was superb and a great help throughout
Clear communication from start to finish. Excellent service thank you.
All good, app great addition. Thanks Sean for fantastic service
The most dreaded words I know are 'closed for refurbishment'.
Whatever they apply to - a favourite hotel, restaurant or bar - they inevitably signify the end of something I love and the beginning of something I will loathe.
Professionally I crave sudden change - I'm in the news business. But personally I yearn for the opposite. I'm a creature of habit.
So for years I've regularly returned for a 'lads'' holiday with my three sons to the same Caribbean resort - Jumby Bay, a 300-acre private island with 40 hotel suites and 50 private homes off the coast of Antigua.
We stay in the same two intercon-necting suites, sit on the same stunning beach all morning, play afternoon cricket on the same 22ft stretch of sand, dine in one of the same delightful three restaurants - and I get mocked in the same merciless manner by my offspring before finally collapsing in the same gorgeously appointed bedroom.
It's been an utterly reliable, gloriously peaceful break from media frenzy.
But as I was booking my most recent trip, back came an email saying: 'New management: Complete Design Transformation'. Even worse, the refurb would be going on while we were there. Nightmare beckoned. We flew there full of fear and trepidation.
One of Jumby Bay's many beauties is that it lies a two-minute drive and five-minute ferry from Antigua's V.C. Bird International Airport. Within 40 minutes of landing, we were at the resort, sipping a rum punch.
There are no cars: every guest gets a bicycle instead. Guests at the private houses have golf buggies. There are no locked doors to suites: the island operates on trust.
I could trust the old 'Jumby Bay', run by Rosewood Resorts under the cultured eye of its brilliant former general manager, Andrew Hedley.
But could I trust the new 'Jumby Bay Island', now run by the Oetker Collection? That was the big question.
My first surprise was the food. It was always good, but this time it was exceptional, especially in the signature Estate House restaurant.
The head chef was trained by French genius Alain Ducasse and it shows. Trust me, you won't eat better than this anywhere in the Caribbean.
Breakfasts at the ocean view Pool Grille were as lean and healthy or as sinful as you desired. And I particularly enjoyed the new lunchtime beach shack barbecue that delivered delicious lobsters.
My second surprise was the general standard of service, everywhere in the resort. It was, astonishingly, even faster and more consistently reliable than before.
The Jumby staff, many of whom have been there many years, take great pride in their work and their enthusiasm for the renovations was infectious.
Once I viewed the extensive 'structural changes', I realised why… and my fears promptly converted to three cheers.
This refurb is more evolutionary than revolutionary, executed by acclaimed Brazilian designer Patricia Anastassiadis. Oetker has introduced a spanking new beachfront infinity pool, a fabulous addition. It has also performed substantial upgrades to the water sports centre and luxury spa.
And the old Veranda restaurant and lobby area has been ripped up and replaced by an elegant new Italian restaurant and bar.
But none of this has changed the 'feel' of the place.
Many big names find peace and solace here. I've seen everyone from Sir Paul McCartney to Mariah Carey and Will Smith strolling along the beach, and no-one bothers them.
Last year, Barcelona football super-stars Lionel Messi and Luis Suarez were both at Jumby the week before we arrived, causing my sons to nearly disown me for not booking us in at the same time.
'Dad,' raged my eldest, Spencer, 'have you any idea how many Insta likes I'd have got for a beach kick-about video with those two?'
More than he'd get for playing cricket with me, definitely.
You can be as energetic or lazy as you like on Jumby. There's a great gym, some excellent floodlit tennis courts, and you can cycle wherever you like.
Or, like me, you can just take a gigantic metaphorical chill pill and do almost nothing. And I feel enthused by the new owner's commitment to preserving the best of Jumby Past, and excited by their vision for Jumby Future.
If I were writing a news headline about it, it would be this: BREAKING NEWS: Jumby Bay's back – better than ever.
First published in the Daily Mail - January 2019
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