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There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
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No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
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Amazing customer care
Excellent service
None. Good service
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You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
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Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
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Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
It’s just 25 years ago, Dubrovnik was under constant attack, from land and sea, by Serbian artillery during the Yugoslavian war.
How wonderfully different things look today for this ancient walled city. There is still a sort of daily siege, but now from hordes of eager cruise tourists.
EXPLORE DUBROVNIK
They visit the secluded Franciscan monastery, the handsome Rector's Palace and they stroll up and down the elegant, car-free main street, Stradun, its flagstones polished to a sheen by centuries of shoes.
By 3pm, though, the trippers are all gone, clutching their souvenirs. And those checking in for a longer, more satisfying stay are at liberty to find out what else Dubrovnik has to offer.
Set sail anywhere within a five mile radius, and you'll find a handsome shoreline hotel or villa. Yes, the war brought devastation to large numbers of buildings in the area in the Nineties, but they have been both re-built and improved.
For instance, there's the Dubrovnik Palace Hotel, which stands three miles out of town. Not only was it hit by shells during the conflict, it also provided shelter for locals who had been bombed out of their homes.
Now, it's a sleek, modern structure, built into the cliff at a raked angle, which means that all 308 bedrooms have a view over the sea and surrounding mountains.
PELJESAC PENINSULA
And while you could happily spend a couple of days sunbathing by their pools, there's plenty more to do. The most popular tour is to the neighbouring Peljesac Peninsula, an undulating collection of sea-lapped hills, devoted to the cultivation of wine and oysters. A two-hour drive takes you past a dozen little try-and-buy vineyards, of which the biggest by far is the Korta Katarina winery, on the edge of the bay at Orebic.
This glorious white structure was built by American philanthropists Penny and Lee Anderson, who decided to put their wealth (they own 44 companies) towards re-constructing postwar Croatia.
Here you can taste their wines, including a very good rosé, which makes use of vast quantities of locally-harvested Plavac Mali (meaning 'little blue') grapes, which grow all over the surrounding hills.
An hour's drive back towards Dubrovnik, and you're in salt-flat country. The hills overlooking the little village of Ston are lined with huge walls, designed to repel invaders who came in search of the white gold that was salt, the main method of food preservation in a pre-refrigerator world.
VISIT MALI STON
Half a mile down the road, you're at the water's edge, in Mali (Little) Ston. First, you are taken out by boat, to a floating platform, where they slice open fresh oysters and mussels, pulled straight from the water.
Then you are ferried back to the jetty, where, beneath the dangling nets and ancient brick arches of the Bota Sare restaurant, you are served fish broth and Pošip (or Posip), a white wine produced from grapes grown on nearby Korcula.
This is one of the 12 Elaphiti Islands, which, like so many of the spots around Dubrovnik, are both unspoilt and uninhabited (only three have a resident population). This southernmost part of Croatia (it's a seven-hour drive to the capital, Zagreb) has certainly managed to avoid any excesses of over-development. Perhaps the lack of sandy beaches has turned out to be a blessing.
The best view of the city is from the cable-car that takes you from the historic, 7ft-thick walls right up to the clifftop where the enemy guns once stood.
Some visitors are interested not only in the medieval frescos in the monastery, but also the locations where TV series Game Of Thrones is filmed; local guide Lucija Podic works on the production and also shows fans the key film sites.
The result, then, is a happy marriage of past and present, in a setting where the scars of war are now virtually invisible, and the excesses of commercialism have yet to leave a mark, at least once the cruise-ship crowds have left for the day.
First published in the Mail on Sunday - July 2017
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