Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
We're sitting in a balcony restaurant in the Old Town, with views over the ramparts to the becalmed Indian Ocean beyond. It's our first night.
'Ah, wonderful,' says an Englishwoman, emerging from the stairs below.
'I was up at 5am swimming with sea turtles just off Galle Fort. You should try it. What a way to see the sun come up.
'Watch out for the snake-charmers on the harbour walls and the thrill-seekers hurling themselves off the rocks.
'I'm Juliet Coombe, by the way.'
It turns out she's lived here since 2004, so we listen up.
'This island has really changed since I first arrived,' says Juliet. 'It's become like St Tropez. You're in for a treat.'
She's right.
I first came here eight years ago, and now, with its jewellery shops, cocktail bars, ornamental Buddha statues and lounge music, Galle has completed its transition from hippy backpacker town to a boho-chic enclave.
Bang in the middle of the fort (but still only five minutes' walk from the sea) is our hotel, The Fort Printers.
It's an engaging modernised 18th-century colonial mansion, which was a private school during Dutch rule, so all the rooms have scholarly names: The Headmaster's, The Prefect's, History and Geography.
The rooms are elegant and spacious, and the Frangipani tree overhanging the pool means the water is covered in white flowers.
Breakfast is a treat — traditional Ceylon tea, fresh fruit and buffalo curd every morning.
Or you can have bowls of fresh fish curry.
Five minutes away is Amangalla, the most famous hotel in Galle (part of the ritzy Aman Group), with 130 staff and its own library, private swimming pool with individual cabanas and a magical garden. We eat famously here.
The whole set-up oozes colonial decadence.
Galle Fort is a UNESCO heritage site, so it's bound to attract the crowds.
But travel ten minutes beyond the walls in a tuk-tuk (a mechanised rickshaw) and you can watch local fishermen sell their wares with ruthless efficiency.
Galle cricket ground is a joy, and try the escorted bike rides through local villages behind Dalawella Beach with British-owned start-up company Idle Bikes (fifteen minutes away from Galle by tuk-tuk).
For 2,000 rupees (£10) per person you get a guided cycle tour through quiet paddy fields, a bird sanctuary, cinnamon and banana tree allotments, and past open fires where wives cook curry.
Immaculately dressed schoolchildren wave and Buddhist shrines enchant.
Best time to go is dusk or early morning. Grab a drink at Wijaya Beach Restaurant afterwards.
Our guide, Kingsley, drives us to Balapitiya Boat Safari — where we take a tour of 64 tiny islands in an enormous inland lake near Bentota.
This is a wonderful way to see Sri Lanka's wildlife: baby crocodiles, fruit bats, monitor lizards, monkeys, and even a brief stop-off at a cinnamon-growing island and a Buddhist temple.
You can get a personal boat for two hours for 6,000 rupees (£30).
And make sure you dangle your feet in the local fishing nets for a genuine fish pedicure.
On our way back to Galle, we swing past The Bentota Turtle Hatchery to see the famous snow white albino turtle ('One in a million, just like Michael Jackson,' jokes Kingsley) and watch the 24-hour old baby turtles being guided back to the sea under the cover of darkness, protected by the wardens.
After a few days, we drive three hours east along the spectacular southern coastal road for one night at Coco Tangalla — a pretty boutique beach villa with four rooms overlooking Tangalla Bay.
It's wilder here and less touristy, and the enormous palm trees and ocean breeze make it feel like Hawaii.
Our final hotel is Ellerton, seven hours drive north from Tangalle (and 2,400ft above sea level), set in the spectacular tea plantations above Kandy.
It's a long drive, but you won't regret it.
It is owned by a British couple, Richard and Cary Goode, and the gardens are immaculately kept in eight acres of what used to be a colonial tea estate.
Bicycle rides, bird-watching from the balconies, tea-tasting and home cooked food make this an excellent choice for adventurous couples and the artistic crowd (Christian Louboutin, the shoe designer, stayed here last year), especially if you like painting, drawing or just gazing through your binoculars at the Alagalla mountains.
It also offers easy access to Kandy's Temple of the Tooth (containing the relic of the tooth of Buddha) and botanical gardens, 30 minutes away.
Sri Lanka has come out of the shadows of civil war and political unrest.
Last year marked the tenth anniversary of the devastating Tsunami and a new president was elected in January. Optimism is in the air — and rightly so.
First published in the Mail on Sunday - October 2015
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements