Your calls always answered within 5 rings.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Everything went beautifully. Thank you.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank you for a very smooth trip
The only problem we had was at Sao Paulo on the outward leg where we had great trouble getting boarding cards via Gol Airlines. I failed to do it on my phone and a girl at the desk took some time to achieve it too.
Had an issue with a flight from Salta to Buenos Aires being cancelled and moved so we would arrive at the estancia around midnight. But Rosie managed to get it changed to a morning flight which made the experience better as we would have had only a full day there otherwise
Manny and his team couldn't have been more helpful - including rescheduling a missed flight. I've used DialAFlight for many years, and friends I've recommended have also been delighted to find they offer prompt and friendly service. You can actually talk to one of the team 24/7, they are unfailingly helpful, efficient and nice.
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Everything went like clockwork. PERFECT.
Luke helpful as usual
Love Abbie!
Mollie was excellent. She did exactly what we asked, kept in touch and helped us with any queries we had.
I was going through a different agent who messed me around. I spent the weekend trying to arrange something with them having been told it was confirmed and then they told me they couldn’t secure the seat and I’d have to pay a different price. I called Bradley at DialAFlight on the Monday and within 15 minutes he managed to resolve my issue. The price I was given was 2nd to none and I was very impressed with his conduct and his after service. Thank you so much DialAFlight
Will be back if and when I fly again!
Thank you Gavin. Professional and honest advice and service every time.
Smooth process from start to finish - great work again and DAF remain my go-to travel agents.
Great service, thank you.
We were really impressed with every aspect of our experience and highly recommend Ethan.
Everything worked out perfectly
Edward Scudder is an asset to your company. Not only did he alleviate any worries I had. But his overall professionalism was fantastic. I’m advising friends and family to use DialAFlight
Very efficient!
Been with DialAFlight for a few years and always receive the best service. They are very helpful and responsible.
Tommy was fantastic - the whole trip ran smoothly and would definitely reccomend
Harvey and Abbie were brilliant... please tell them!
Keep up the good work and looking forward to my next travel with you!
Excellent support
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
Marshall a superstar as always
Everything went well
This is the city where construction never sleeps. Turn your back for a second and another skyscraper miraculously emerges from the sand, shinier and bolder than its neighbour, adding to the architectural fantasia that makes Dubai one of the most extraordinary man-made creations on Earth.
BIGGER & BETTER
Imagine if the entire planet was wiped out, leaving only dust and we had to start again. Most likely, Dubai would be it, complete with a few reminders of the old world - a Big Ben lookalike, a couple of Chrysler buildings, London's cheese grater. They're all here.
Then there's Burj Khalifa, the world's tallest structure, set to lose its crown in 2020 to The Tower in Creek Harbour a few miles away. Competing against itself is a way of life in Dubai.
A shopping mall to make Westfield look titchy? On its way. Another highway linking the financial district to the Marina? Consider it done. A new water park with scary rides? Form a queue. Fancy eating in a Jamie Oliver restaurant one night, a Gary Rhodes the next, then a Jason Atherton and even a Diego Sanchez at Lima? Take a seat.
BOTTOMLESS BRUNCH
On the subject of food, no trip to Dubai is complete without sampling the city’s infamous weekend brunch spots. Like Dubai’s skyline, brunch offerings keep getting bigger and better every week with each venue offering their own unique twist on what has become the biggest weekly social events in the Dubai calendar. One of the most popular spots is Bubbalicious at The Westin Dubai which offers incredible spread with free flowing bubbly at AED 680 (approx £145 pp).
The first high rise was built in Dubai in 1979 and it shows no sign of letting up.
Streets are clean, public transport is efficient and crime virtually absent (I like the story of the taxi driver who found a £780,000 gold watch in his cab and handed it in). What's more, sunshine is pretty much guaranteed all year round.
How it all works is the unfathomable question that merely adds to the intrigue.
New players are arriving all the time. The Versace Palace hotel (1.5 million tiles on its mosaic floor) has opened near the airport; the Armani hotel occupies pride of place at the foot of the Burj Khalifa; the futuristic FIVE (spa on the roof, swimming pool practically in the lobby) is on a beach on the Palm Jumeirah, and now our very own Dukes Hotel (founded a century ago in London's St James's) has opened a 500-room branch on the trunk of The Palm.
PLACES TO BE SEEN
St James's to Dubai sounds farcical but it works brilliantly, right down to the martinis in Duke's Bar, the private beach, the hand-picked staff from the likes of Claridge's and Mandarin Oriental, and the first international franchise of Mumbai's famous Khyber restaurant.
Khyber is on the 15th floor just above the 'floating swimming pool' on the skybridge that connects the hotel's twin towers, high above the lavish lobby, where bemused members of the British aristocracy stare out from portraits on the walls.
ACTIVITIES
It's worth hiring a guide and driver for a whistle-stop tour of the city. Ours was a German married to a Mauritian, who, like so many expats, wasn't quite sure how she ended up in a city where it rains only about eight or nine times a year.
She took us to the spice market where we bought stuff we will never use, and to the gold market where we would have liked to have bought lots of stuff.
We took an Abra boat taxi over the creek, had our photograph taken with a Bedouin and popped into the Dubai Museum, which gave us a crash course on the city's history.
Dune-bashing followed by quad biking, camel-riding and a barbecue in the desert - with belly dancers providing the after-dinner entertainment - is almost obligatory.
At one point, we asked if we could take a walk in the red sand and trekked almost a kilometre.
When we turned round, our tracks already had been erased - just as they are in those scary survival movies.
The temperature in the desert reaches 120f in summer - at least it does for now. Presumably, the powers that be will install some form of air-conditioning in the future. Anything seems to be possible here.
First published in the Daily Mail - October 2017 More articles below...
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