Your calls always answered within 5 rings.
Everything was planned to precision and went smoothly. An exceptional holiday and service provided
I have been using your company for over 10 yrs and have no regret. Nice staff and good approach with listening skills.
Michael very helpful
Once again Darryll at DialAflight and his team delivered what they promised. The flight, hotel and all other information were spot on.
I had a wonderful time. Brought back so many memories. Thank you
Advise any clients leaving from BHX that they need plenty of time to get up to departure gates and through security. It was a shambles there on the day that I flew out.
Hassle free, thank you.
Always satisfied with service. Daniel knows exactly what is right for me and I appreciate the time he takes to help me through all the decisions. Wouldn't go anywhere else
Yet again Edward kept us informed up until the day we left, phoning several times to enquire and confirm things. Well done
You are so much better to book with. We appreciated the personal attention, the care, the way we could phone with queries as they arose. We will certainly recommend and use your services again. It is a joy to speak to your staff at the end of the line!
As usual. Fantastic holiday. Thank you Des for all your help and support arranging supporting and recommending this fabulous hotel.
As always I have nothing but praise for your service. I will be back and am also spreading the word!
Nicky made the whole process a breeze. Top class customer service.
Poor service from Etihad airlines on 2 of 4 flights tarnished this trip. Still awaiting a response from Etihad
Excellent customer service
Have been using DialAFlight for 20+ years. Always excellent service. Travis in particular is always so helpful and makes you feel you're his only client.
Thanks for the advice and guidance!
Billy has exceeded our expectations.
Great to have the pick up at the airport
Arthur was so helpful he went above and beyond to ensure we had a good holiday. Highly recommend.
incredible service as always. Thank you Dexter
Can not thank you enough for your wonderful service. I have given your number to my friends and family. Highly recommended
I had loads of issues due to flight cancellation but no fault of DialAFlight
It was 5 star all the way
Always recommending you to our friends
Helpful and dependable as always
Everything was great from booking our holiday to arriving back home. Special thanks to Helen Jones for taking care of it all, great job.
As usual, the whole process was made easy and we received excellent service from DialAFlight. Continue to recommend to everyone!
Kennedy is a pleasure to deal with and always gives us the best advice on the UAE products.
Many thanks to Ray Taylor for a very good, quick service
I am not an adventurous traveller. I would like to pretend I'm an intrepid explorer. But no, when I'm on holiday I like a nice pool and menus written in English.
Recently, however, my 17-year-old daughter decided she wanted to study Chinese at university. If you ever want to be President of the World, which I suspect she does, then speaking English and Mandarin is the right place to start.
However, she then decided that she actually wanted to study it in China. To make matters worse, she then suggested we all go and visit China first, so we could experience it before she disappears there to study.
What to do? The two of us, and my 15-year-old son, decided that a week in Shanghai, meeting the people, seeing a bit of the country and sampling the culture, would be a grand idea.
Shanghai has packed an awful lot of history into the past 175 years, most of it bloody, and much of it illegal. Founded and funded through the opium trade, run by gangsters, overrun by the Japanese, ground down by communism and torn apart by the Cultural Revolution - and yet it stands today vibrant, happy and booming.
A local guide is incredibly useful in China, and we were lucky to find knowledgeable Miki Wei. She showed us the traditional sights of Shanghai; the extraordinary riverside architecture of the Bund, the ancient oasis of Yu Gardens, the bustling shops and markets of the French Concession.
But she also made sure to take us to the alleyways and cafes that tourists don't usually see and talked in great detail about life growing up during the Cultural Revolution.
My favourite stop was the amazing Propaganda Poster Art Centre, a beautiful archive of original Government propaganda spanning the second half of the 20th Century, hidden away in an apartment block in the French Concession. It is a fascinating place to spend an hour, and a neat way to understand recent Chinese history.
With 23 million inhabitants, Shanghai seemingly stretches on for ever. It is, however, an easy city to get around. The subway works like clockwork, is mind-bogglingly cheap, and, best of all for me, has clear English signage.
There is plenty of opportunity to venture further afield, too, as Chinese trains are also a treat; cheap, fast, comfortable and reliable.
We took the wonderful bullet train down to Hangzhou, a beautiful, far less Westernised city about 90 minutes south west of Shanghai, to walk by the ancient West Lake, visit the working Buddhist temples and climb among the green tea plantations that cover the surrounding hills.
As Westerners, you will receive your share of stares, gasps and smiles when you walk in Hangzhou. Be prepared for a lot of selfies with delighted locals.
We also had an amazing time visiting some of the extraordinary 'water villages' about 30 minutes' drive west of Shanghai. The most famous, and most developed, of these small towns clinging to canal banks, is the beautiful Zhujiajiao.
Be sure to visit the less developed end of Zhujiajiao, where ram-shackle cafes and shops overhang the water. We very happily pottered through dusty antique shops in people's front rooms.
Back in Shanghai, our hotel, the fabulous Mandarin Oriental Pudong, was world-class. Beautiful rooms, incredible staff, and the option of a full English breakfast.
I need nothing else. It tells you so much about Shanghai that the Pudong district where the hotel is based is now one of the largest and most spectacular financial and business centres in the world, a buzzing, bustling, neon-lit wonderland of commerce, and yet as recently as 1993, the entire place was farmland.
Miki told us how, as a teenager, she watched as the district rose out of the fields, floor by floor, at dizzying speeds.
The food throughout the trip was also superb. We had many great meals in Shanghai of dumplings, noodles, Szechuan hot-pots and, yes I admit it, one KFC. Best of all, though, was dinner at the Mandarin Oriental's Yong Yi Ting restaurant. It was far and away the finest Chinese food I've ever eaten.
There were downsides, of course. However friendly and welcoming the Chinese are as people, you can't ignore the shadow of an unelected government and the abuses and corruption this fosters. And the toilets are awful.
Apart from lavatories and democracy, though, I couldn't find fault with this beautiful, immense, unconventional country.
So I'll be back in China next year, visiting my daughter, and I'm already looking forward to it.
First published in the Mail on Sunday - July 2016
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