Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Bali was the place friends kept telling me I should visit. Surely nowhere could be that fabulous - but it lived up to the hype. I loved it.
There was an enormous sense of tradition, belief in family values and beautiful aesthetics - there's nowhere like it.
I hadn't gone with any intention of searching for new fabrics or inspiration for designs - after all, I really had no idea what I would find.
It is so spiritual - it's astonishing how many temples there are. I arrived after an exhausting Fashion Week, but from the moment I entered Alila Villas Soori - the most amazing hotel I've seen - I felt thoroughly relaxed.
Alila Villas Soori is on Bali's south-west coast in the Tabanan regency, 20 minutes from Tanah Lot temple, the island's most sacred. It's one of Bali's prettiest regions, between the sea and rice terraces, with mystical Mount Batukaru in the distance.
My bedroom overlooked a glorious beach - the sand black and volcanic.
When I woke on the first morning, it felt almost enchanted. It had been stormy overnight and the beach was full of people collecting driftwood for fuel. Some were dragging away large pieces to turn into sculptures, to sell to tourists.
I had incredible spa treatments. ?They make their own soaps - volcanic, rice and cinnamon - all beautifully scented. And I saw how they use volcanic sand in body scrubs
The hotel's Cotta restaurant had a French and a local chef, together creating a magnificent fusion of French and Balinese.
After three days it was time to explore. The mountains in the centre of the island were a two-hour drive, but worth it.
I was in the picturesque Bali you see in guidebooks - rice fields and irrigation ditches everywhere.
I went whitewater rafting - and all around were stunning temples and rice fields. It was one of the greatest outdoor adventures I've ever had.
Later I thought I could hear music. When I asked what it was, I was told: 'It's the monks praying.'
There were often religious processions, and I was able to enjoy it all at close quarters.
For the second part of my stay, I moved to the Alila Villas Uluwatu at the south of the island. It was in a gorgeous area, above limestone cliffs and sandy beaches - very smart and fashionable, yet very tranquil.
A pool was set high above the Indian Ocean, with one of the world's best views.
I was surprised to find a well-stocked library, with books about traditional crafts such as weaving and basket-making.
My guide took me to a museum in Denpasar focusing on local handicrafts, with displays of traditional textiles and hand-made masks and tapestries.
Then I went on a bit of a 'treasure hunt' to learn more about the local dyeing techniques of batik and ikat. I discovered beautiful ikat weaves using gold and silver threads. I was learning about the culture and history of Bali through its crafts.
I bought so much local handiwork I had to buy a second suitcase.
I came across antiques shops where they have lots of textiles - some hundreds of years old - which you can buy.
At a temple at Uluwatu, on a cliff edge, I saw people performing a traditional dance.
There was a choir of 70 men who sang and then went into a meditation dance called a kecak -extraordinary.
What I saw in Bali proved to be a source of inspiration for my designs. I took many pictures, and I'm going to translate my experiences into some very modern, glamorous, Julien Macdonald designs.
I'm sitting surrounded by batik, ikat and incense - ready to go to work.
My ten days in Bali simply weren't enough. I'm already planning another trip.
First published in the Mail on Sunday - October 2015
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