Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
My aim was to combine relaxation with a health break to boost energy levels - so I packed my bags and headed to Marbella in Spain for four days of sunshine, yoga and 'wellness'.
Much of Marbella - or 'Marbs' as it's known by the TOWIE crowd - is a far cry from what the ITV reality show would have viewers believe. A friend and I checked in for a three-night Discover Yoga programme at the Puente Romano, a five-star resort boasting a Six Senses Spa - synonymous with high-end pampering.
It’s a combination of Hatha yoga, meditation and breathing techniques and treatments including a signature massage and facial, and promises to leave us de-stressed and reconnected.
Puente Romano, just 30 minutes from Malaga airport and part of The Leading Hotels Of The World, is spread over 55,000 square metres, in the style of an Andalusian village, surrounded by subtropical gardens, waterfalls, four swimming pools and nine restaurants.
It leads guests to the long stretch of sandy beach – the ‘Golden Mile’ that connects Marbella to Puerto Banus (where you will spot someone from TOWIE in the summer), and where guests can book watersports such as jet skiing, paddle-boarding and sailing.
The resort is also renowned for its tennis stadium, which hosts professional tournaments with top players, including Serena Williams and Novak Djokovic, and which also doubles as a venue for summer concerts.
It also has 14 courts, two golf courses and an equestrian centre.
There are 259 rooms spread over 27 three-storey villas. Our room boasts a large bathroom featuring double shower and tub, and we have twin beds and a spacious lounge area leading to a terrace, perfect for drinks in the summer.
As well as yoga (usually held on the beach, but, as we’re in early season, it’s in a studio with panoramic views), our package includes treatments at the divine Six Senses spa.
The soothing spa music gets us in the mood as soon as we walk through the glass doors, to a lounge area featuring a floor-to-ceiling timber wall with cosy seats.
We get changed and head to the main wet area – it’s pretty impressive. It features a bright blue hydrotherapy pool with a huge ‘rainfall’ window looking out over the Mediterranean.
I try out each of the jets promising to relieve the stress in my shoulders and legs, before moving on to ones that massage my stomach, thighs and arms.
There’s also a cold plunge pool (which I’m not brave enough to try), ice showers (ditto), a herbal steam room, a sauna and a hammam.
Or there are heated loungers, taking in the stunning architecture boasting high ceilings and local décor.
My therapist comes to find me and leads me to one of the six treatment rooms, which are all modern in design with blue and white painted tiles.
Included in our stay are a signature massage, which goes some way to work out the knots in my back, and an Indian head massage, which left me relaxed but with very oily hair.
I also booked a collagen rejuvenation facial, which lasted 80 minutes. Although I came out looking refreshed and relaxed, I’m not sure it knocked off the 10 years I was hoping for.
Next we book in for our first yoga session.
As a beginner, I’m not expecting to feel or see anything in the way of results, but our teacher is amazing.
As well as breathing exercises that reduce stress, she teaches us the basics of meditation, which she says will help us switch off after a busy day. Before long, we’re stretching and doing various poses, each designed to energise the body.
I went into the class feeling tired, and by the end of it, I feel wide awake and like I’ve had a decent workout – so there’s definitely something in it.
Our stay has been short but there’s been one aim in mind – relaxation. But what Puente Romano offers guests is the option to do as little or as much as they please when it comes to ‘being good’.
Obviously, as it’s based in one of the biggest party resorts in Spain, it means that it’s perhaps not the ideal location if you’re looking for a complete detox.
But if you want a good night out, with a couple of mojitos, there are plenty of very loud bars just a short walk away.
And although there are healthy options on the menu at the restaurant where we dine for breakfast, guests can also order a full English followed by slices of sugar-filled cakes – washing it all down with a glass or two of bubbly.
But for those who like to mix their detox with a little retox, it’s an ideal place.
First published in the Mail Online - September 2016
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements