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There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
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Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
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No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
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None. Good service
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Excellent service and they were there for me when I needed assistance. Will definitely use again.
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Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
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Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
We're heading by taxi at midnight from the bright lights of Dubai airport to our seaside hotel in Oman. Suddenly, the driver turns off the main road and starts up a dusty mountain track.
The car slows at the entrance to a compound. A white-robed guard speaks softly to the driver before waving us through.
'Please check your seat belts are fastened,' says the driver. The reason is immediately apparent. The unmade track veers upwards at an alarming angle. The 4x4 transmission screams as he throws the vehicle around zig-zag bends.
Suddenly, we are at the top of the pass and bouncing down the far side. The moon has risen and we can make out the mile-long shoreline of private beach below and the muted lights of our destination, the Six Senses Zighy Bay resort on Oman's Musandam peninsula.
What an introduction. And in daylight you can arrive by taxi paraglider, landing on the beach just in front of the hotel.
This isolated and tranquil corner of Oman seems a million miles away from its neighbour, Dubai. The resort is laid out in a series of villas along the lines of an Omani village with narrow lanes.
To reach the Six Senses Spa or one of the restaurants, simply hop on a bike or golf buggy. And the spa itself, incidentally, is a haven of calm and a refuge for mind and body - it really lives up to its claim of being 'a sanctuary of ultimate well-being'.
It has an impressive integrated wellness programme, aimed at promoting tranquility, fitness and health. It combines innovative and ancient holistic treatments from expert in-house as well as visiting wellness consultants. The passion for the local environment, customs and traditions is even evident here. Indigenous plants, herbs and fruits are blended and used in treatments that refresh, revitalise and nourish, including a basil and mint scrub and Arabic facial - although I have to admit, I didn't try that.
The hotel's 82 villas vary in size from one to four bedrooms, and each has its own infinity pool and traditional Arab summerhouse. There's a lot of natural stone and warm woods, with high ceilings in indigenous style. Sun loungers and shaded living and dining areas surround the pool, all within the privacy of high cobblestone walls.
Musandam is a wild and wonderful strip of land that stretches into the Strait of Hormuz opposite Iran with the Gulf of Oman on one side and the Persian Gulf on the other. The mountains rise 6,500ft, sweeping dramatically down to the sea with a series of fjords that have earned the peninsula the nickname of the Norway of the Middle East.
However, topography and security makes travel tricky. The fjords are a four-hour boat ride from Zighy Bay. There is a winding single track mountain road and, apart from a few fishing villages and the local capital of Khasab, much of the peninsula is devoid of people. The hotel has its own marina and the area is popular with divers. We settled for a 45-minute trip up the coast to picnic and snorkel in the clear turquoise water in a remote bay beneath limestone cliffs.
In a three-hour, 4x4 safari high up in the mountains, we encounter just one other vehicle. Our guide is from Nepal and the terrain attracts climbers from all over the world.
We explore a half-abandoned village of 15 houses tucked away in a cleft in the rocks.
In a country that forms part of the Empty Quarter – one of the least populated places on earth – the Musandam is the hors d'oeuvre.
Back at the resort, the Omanis have a relaxed attitude towards alcohol consumption on private premises and the emphasis on local cuisine is well rewarded.
Our breakfast favourite is manakish, a delicious cheese and honey pancake, while in the evening we dine on succulent lamb cooked in a traditional underground oven.
Zighy Bay has a de-salination plant and has created an oasis with hundreds of palms, fig trees and pomegranate as well as growing its own vegetables.
One of the three main restaurants is at the top of the pass. A 4x4 takes you up to Sense Of The Edge, which specialises in fusion cuisine.
The approach is lit by flaming torches and dining outside on the triple-tiered terrace with moonlit views of the bay far below is about as romantic as it gets.
First published in the Daily Mail - October 2016
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