Your calls always answered within 5 rings.
Flight got cancelled. DialAFlight did their best to sort another flight for me
Top venue and resort. Local transfer people, Caribbean Horizons, on time and helpful when arranging an island trip. Huge thanks to Sadie as ever.
Excellent service from Amy and the team
The flights were great, all went according to plan. Hotel Aruba Barcelo was good too. As always reliable, informative and quality!
Harry and Rupert excellent response. Brilliant, prompt, helpful.
We encountered some problems but nothing to do with DAF. Harry helped us through various issues with the airport, car etc. Highly recommended!
Dennis was extremely fast at providing flight and accommodation information.
Hope was excellent, so helpful and efficient.
Holiday was amazing and the care from the DialAFlight team was perfect. Thanks so much.
It's great to have someone at the end of the phone. Although Shane was my main contact, there was always someone else available when he wasn't. Excellent service
I want to thank Abbie for all her help - making my extended holiday a smooth one.
The team performance, as always, lived up to our expectations !
All worked as expected, your agent in St Lucia is brilliant
Gavin always delivers.
All went very well. Had a fabulous holiday
Friendly and competent staff
Since booking with Tristan I have never used another agent to book my flights. I have introduced many of my family and friends to him because I know he will do a good job
Always good service.
Amazing, professional service. John Huff was fantastic. He kept us updated and even called the day before our departure to check everything was alright. Excellent service; 10 out of 10 across the board.
Slight issue with local suppliers but otherwise all OK
Another fantastic holiday. Andrew continues to provide first class service on every trip we book with him.
I have been using DialAFlight for so many years I have always recommended them to friends and family who now only use them too. Great staff goes that extra mile
My trip went very well. l was very impressed to have the wheelchair service booked for me. A big thank you to Teddy.
It was so easy and Hope was excellent.
A massive thanks to Dominic and his team for going above and beyond to deliver
Too long to wait for connecting flight to Heathrow from Charlotte, 5 hours!
Big shout out to Molly
The staff are very friendly and flexible when making their suggestions
Liam my travel consultant, was always available to answer any questions or query I had, even whilst on holiday he responded to emails I sent him.
Ivor at DialAFlight always goes the extra mile and checks to make sure everything is just perfect!Can’t wait to arrange my next getaway, got to do some saving first…
We arrived in New York on Black Friday, the day after Thanksgiving when the city goes into a retail frenzy.
With hindsight, it was probably not the best day to choose. However, as a professional cricketer, it's not easy to find time to get away for a holiday - we play Tests at home during the summer and head overseas for tours in the winter. Fortunately, I managed to fit in this short trip to New York in between the series against Pakistan and the current one against South Africa.
Neither my wife Alice nor I had been to the Big Apple before so it was a bit of an adventure for both of us. I travel to a lot of countries around the world but I rarely have the chance to do touristy things - usually the most I get to see is a cricket ground, the hotel and the airport.
Alice and I usually prefer to get away from it all at a rural spot somewhere for a little relaxation. As you can imagine, New York was an entirely different prospect. But as we had only four days in which to enjoy ourselves, we thought we would try something different.
We stayed at the Mandarin Oriental at the southern end of Central Park on Columbus Circle. The view from our room was jaw-dropping. It certainly had the 'wow' factor. After dumping our luggage, we set out to explore the city and quickly discovered how easy it is to get from one place to another, whether you want to walk, take the subway or flag down one of the city's famous yellow taxis.
Since this was only a short break, we had to plan our visit pretty carefully to make sure we saw all the places we wanted. First on our list was the Ground Zero memorial at the site of the World Trade Center, where the new Freedom Tower now stands. We didn't have time to visit the museum - the queue was massive - but we were impressed by the poignant memorial, which records the names of all the victims of the September 11 attacks. The memorial consists of a field of trees interrupted by the footprints of the Twin Towers which are filled with water.
Like most people, I can recall exactly what I was doing on 9/11. I was 16 at the time, and watched on TV the horrifying moments when the planes crashed into the towers. I was very shaken, so visiting the site was an incredibly moving experience. Alice and I didn't bring our seven-month old baby Elsie with us this time - we'll take her when she's old enough to appreciate it.
Having a few days without her meant we could take advantage of the New York nightlife. One evening we headed to Broadway to see the musical Chicago, and another night we went to see the New York Knicks lose to the Houston Rockets at Madison Square Garden. I don't claim to know a huge amount about basketball, but the atmosphere inside the stadium was electric.
We had planned to do a little shopping, but having landed on Black Friday, we quickly realised we had arrived at a challenging time for hitting the stores. Still, it was interesting to see New Yorkers rushing to snap up bargains in famous stores such as Saks, Bloomingdale's and Macy's.
One of the most exciting things for me was just standing in the heart of Times Square. It's a place you've seen in films so many times that you feel you've been there before.
Alice and I headed to New York with high expectations and the city more than lived up to them. And having a few days away from the cricket field meant I could eat whatever I wanted. One morning I had waffles and ice cream for breakfast just because I could. Delicious.
You often hear that New Yorkers can be rude and abrupt, but we didn't find that. At the basketball match, for example, we found everyone was very welcoming.
Playing cricket does take to you such wonderful places around the world. They do play cricket in New York - there are a lot of people from the Caribbean living and working in the city - so perhaps one day I might play there too. Like most things in the Big Apple, I'm sure it will be extraordinary and unforgettable.
First published in the Mail on Sunday - April 2016
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