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Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
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No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Some of this flight might be intense, but trust your guide and be brave.' The words of warning came from Dr Jackie Ogden as our group gathered in the Link Chamber of the Pandora Conservation Initiative. We had already been through the Genetic Matching Room and been decontaminated for micro-parasites, and were being given the final sequence of instructions before being let loose on the alien planet.
THE ADVENTURE BEGINS
With the final motivational message of 'Rise to the challenge!' we were swooping off across the otherworldly terrain and lush foliage of Pandora on the back of a Mountain Banshee, the gigantic dragon-like beast from Alpha Centauri that eats people for breakfast.
Fortunately - or unfortunately, depending on your level of bravery - all this excitement was purely man-made. Or, we should say more accurately, Disneymade. Because we were in the Animal Kingdom theme park in the heart of Walt Disney World, Orlando.
A WHOLE NEW WORLD
Pandora: The World Of Avatar is the latest attraction built by the House of Mouse - with the help of film-maker James Cameron - in its vast Florida resort. It has taken seven years to complete.
While some Disney die-hards doubted the wisdom of such an obvious film franchise being successfully shoe-horned into this most naturalistic of parks, the end result is a 12-acre immersive environment that is so packed with features and special effects it would take a small book rather than one article to list them all.
It starts with the Floating Mountains that seemingly hover over the area - gigantic, 156ft-tall rockworks that are complete creatures and waterfalls – and continues through a junglelike panorama of immense complexity, studded with the bioluminescent plants from the 2009 movie that are all recreated in amazingly painstaking detail. They include some examples that react to touch and movement using specially developed sensors.
Cleverly hidden among the alien terrain - which mixes artificial plants with real ones from Hawaii and Africa - are two contrasting rides that take the story of Avatar into the future, 100 years after the war between Earth's Resource Development Administration and the indigenous Na'vi people.
RIDE OF YOUR LIFE
The Na'vi River Journey is a meandering boat ride through the Pandoran jungle, usingwith vegetation, a mix of animatronics and screen projections to create a stunningly realistic series of encounters with the flora, fauna and people. It takes an ecofriendly approach, highlighting conservation principles and real-world issues such as habitat destruction.
After this the action intensifies - Avatar Flight Of Passage kicks things up several notches with the aforementioned simulator ride in the company of Dr Ogden. Sitting astride a kind of stationary bike (and equipped with 3-D glasses), riders seemingly dive, twist and turn in through a long whirl over Pandora, taking in the sights and sounds that made the film such a visual extravaganza.
There also ought to be a special award for the Blueberry Cream Cheese Mousse with its neon blue a there is such a thing as alien looking food, this is it.
Even James Cameron was apparently initially surprised at the huge scale of Disney's plans when they approached him with the idea of Avatar Lane. He said: 'I thought we were going to be talking about creating an attraction. Disney’s vision when they came to me was to create a land.'
ART & ENGINEERING
It has been reported that the area cost up to 500-million dollars to complete. It features music composed by the late James Horner and Simon Franglen, based on the original score from Avatar.
The final word, though, deserves to come from Disney's Zsolt Hormay: 'We had to use a lot of experts to help us with the technology. It needed a lot of different skills. It melds art and engineering. It is like finishing a painting, only in three dimensions - and with a lot of engineering.'
First published in the Mail on Sunday - January 2018
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