Trying to follow up on lost luggage and compensation from Egypt Air - any ideas?

Anthony Roberts Visited Nairobi | Posted on 11 Dec Flight to Nairobi

Our outward flight was delayed due to high wind, however we were rushed onto the connecting flight by EgyptAir. Unfortunately our bags did not accompany us and due to the slowness or possibly incompetence of G4S we did not get them until nearly the end of our trip - 11 days later. We shall be taking this up with EgyptAir and G4S.

David Howes Visited Nairobi | Posted on 11 Dec Flight to Nairobi

I think DialAFlight is doing a good job under the circumstances. I really wanted to change end dates but KLM 'full bookings'made it impossibly expensive due to 'full bookings'. Neither the short flight nor the long flight were fully booked.

Jane Allen Visited Nairobi | Posted on 28 Nov Flight to Nairobi

All went smoothly and on time. Now looking forward to upcoming next trip

Elaine Watts Visited Nairobi | Posted on 20 Nov Flight to Nairobi

The only issue, out of your control, was my husband was not allowed as my guest in the BA lounge at NBO. Had to pay. I was told he would be allowed. A minor issue

Gillian Parker Visited Nairobi | Posted on 19 Nov Flight to Nairobi

Pete is always brilliant

Suzanna Everard Visited Nairobi | Posted on 14 Nov Flight to Nairobi

Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.

Peter Mordaunt Visited Nairobi | Posted on 13 Nov Flight to Nairobi

We’ll do it again.

David Wright Visited Nairobi | Posted on 04 Nov Flight to Nairobi

Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back

Karen Wagner Visited Nairobi | Posted on 28 Oct | Stayed at Baobab Beach Resort & Spa Flight to Nairobi

I would like to thank Gary Patel for arranging another fantastic trip.

Guy Darby Visited Nairobi | Posted on 20 Oct Flight to Nairobi

Zoe was excellent. Available and ready to help at every step even when I needed to reschedule my flight dates.

Lynette Kimata Visited Nairobi | Posted on 17 Oct Flight to Nairobi

Excellent as ever. Thank you Billy!

Liza Miers Visited Nairobi | Posted on 14 Oct Flight to Nairobi

Another fabulous safari organised by Stacey. She truly is an expert. If you ever want a high end luxury safari to Africa, definitely give her a call. Thanks again!

Stacey Rayner Visited Nairobi | Posted on 26 Sep | Stayed at Four Points by Sheraton Nairobi Airport Flight to Nairobi

Kept me informed about changes

Elizabeth Muigai Visited Nairobi | Posted on 06 Sep Flight to Nairobi

A big thank you to Nicky Degun for making our holiday a great experience. Need more people like her in this world we live in.

Nirpaul Panesar Visited Nairobi | Posted on 27 Aug | Stayed at Andaz Dubai The Palm Flight to Nairobi

Always good service

Linda Lees Visited Nairobi | Posted on 05 Aug Flight to Nairobi

Air France flight Paris to Nairobi was changed to Portuguese’ charter flight which was an old plane with poor facilities

Guy Lee Visited Nairobi | Posted on 24 Jul Flight to Nairobi

I was surprised that we made a stop in the DRC en route from Nairobi to Ndola. I would want to avoid that on a future trip but it wasn’t a problem on this occasion. Loved the App for doing check in and being able to see all flights in one place. Many thanks for all of your help. Will definitely use DialAFlight again.

Kathryn Thomas Visited Nairobi | Posted on 21 Jul Flight to Nairobi

Stacey Rayner is a Rock Star !

Albertus Brand Visited Nairobi | Posted on 23 Jun | Stayed at Crowne Plaza Nairobi Airport Flight to Nairobi

Excellent customer service!

Gulkiran Lochab Visited Nairobi | Posted on 30 May | Stayed at Sofitel Cairo Downtown Nile Flight to Nairobi

Very good customer service

Elizabeth Noble Visited Nairobi | Posted on 15 May Flight to Nairobi

Both Howard and Russell were excellent in support and no query was ever too much for them. A brilliant service.

Gunraj Arora Visited Nairobi | Posted on 16 Apr Flight to Nairobi

So much more than I could have asked for. So pleased I worked with DialAFlight

Carolyn Camann Visited Nairobi | Posted on 09 Apr | Stayed at Four Points Sheraton Nairobi Airport Flight to Nairobi

You are doing a great job.

Rose Nzioka Visited Nairobi | Posted on 21 Mar Flight to Nairobi

Just perfect service as always! Dave Probert always goes the extra mile. So happy with DialAFlight - a fabulous company that never lets you down!!

Josephine Miller Visited Nairobi | Posted on 16 Mar | Stayed at Four Points by Sheraton Nairobi Airport Flight to Nairobi

As always your customer service is 100%

Bruce Paterson Visited Nairobi | Posted on 15 Mar Flight to Nairobi

Everything as promised

Jonathan Webster Visited Nairobi | Posted on 14 Mar Flight to Nairobi

The journey was brilliant but unfortunately there were desert rainstorms in Doha so we couldn't land for a long time, neither could any other flights. But Qatar were very good.

Maggie Jans Visited Nairobi | Posted on 11 Mar Flight to Nairobi

Nairobi airport is a shambles, especially for transit passengers - clearly not designed for +300 seater aircraft and a total of 4 replicated security screenings before boarding!

Antony Sainthill Visited Nairobi | Posted on 09 Mar Flight to Nairobi

Stan was brilliant. We outlined our desired itinerary and he knew exactly the flights, hotels etc that we needed. More than happy with DialAFlight and will definitely use them again

George Atkinson Clark Visited Nairobi | Posted on 08 Mar | Stayed at Crowne Plaza Nairobi Airport Flight to Nairobi