Your calls always answered within 5 rings.
Always there and happy to help
If only you managed the seat bookings as well, and prevented the VERY LARGE lady sitting next to us. She should have booked two seats!
I would like to take this opportunity to thank Samuel for the efficient way in which he dealt with me throughout. He kept me updated every step of the way. He was always polite and courteous even when I made changes and because of his efficiency my trip was a pleasant experience
Scott was great
Helped me with everything I needed - even last minute additions. Nothing was too much for Michelle and her team. I will be booking again soon
Excellent support as ever
Due to recent changes in baggage allowances it would be good to highlight the changes and ask customers at the point of booking whether an additional bag will be needed
Always reliable.
After many changes because of problems with Chileka runway you got us there and back.
Very good
Really prompt and pleasurable - with quite a difficult destination to source without long stopovers. We are grateful to Brandy for a creative solution.
We’ve received a great service and support when necessary which is highly commendable - many thanks.
Impressive and friendly service.
Really reassuring to know I had support and help a phone call away and that the person I spoke to was the person I had dealt with from the very first phone call.
Everything was handled efficiently. I have already sent friends to you!
I should have queried the long wait in Addis on the return journey. Fortunately it coincided with the England v Croatia match! Nonetheless I asked for the cheapest route and you found it.
Will definitely book with you again next year.
Good to have such a responsive and personal service from your team.
Many people ask why do we bother booking our flights through a third party when it is straightforward to book your own? Since using DialAFlight many years ago, I still find it reassuring that you always try to accommodate my requests and consistently come up with a good deal.
No issues and a great deal of help booking our flights.
You were ONLY let down by very poor customer relations by Kenyan Airways (Nairobi). We were delayed 18 hours going out to Lilongwe. Nobody knew what was going on, no communication, very little food and all last minute stuff that had the hallmark of 'Fawlty Towers'. Will have to be persuaded to go Kenyan again.
Really good customer service. Will be using DialAFlight again in the future! Thanks to Dexter for booking my flights and helping me sort all the details out
Everything worked well. Great service once again
The agents are so helpful, they do everything they can to make your trip easy and straightforward. Rob is amazing and he has been helping me with my holiday bookings for some years now. Very grateful
Would definitely use your services again ... thank you
Max did a wonderful job.
Trip to Malawi was excellent. Will use you guys again. Thank you Ed, you were brilliant.
Good deal. Good service. Got there and back in one piece! Thanks