Your calls always answered within 5 rings.
Your part great - BA not so much (cancelled flight on us that we then watched depart!)
Excellent service from Karl, who sorted out our flights. Sadly, our flight back to the UK was delayed by over 7 hours but that was the fault of BA and at least it was the return flight and not the one going out!
Our flights were on time, smooth, and comfortable, although we are getting a bit too old to travel long-distance! We very much appreciated the texts and emails reminding us to check in and telling us which departure gate to go to. We felt cared for and valued - thank you.
It would have been very helpful to have had the literature given at the "meet & greet" on arrival in Windhoek a month before departure to familiarise with routes between accommodation.
Although we were disappointed with our Cycle Tour through Namibia this was no reflection on DialAFlight. All the arrangements with flights and hotel was seamless. However we wouldn't use Ethiopian Airlines through choice ... on this occasion we had no options.
Cody was really helpful with advice on accommodation and car hire whilst finding the best flights and also reserving seats, which was really supportive. A great holiday to Namibia and South Africa
Thanks for all your help
Sebastian and his team are always so helpful - wouldn’t book with anyone else.
Always book with DialAFlight. Excellent service, helpful, polite and patient!
Our flight from Windhoek to Nelspruit on Airlink had a 20 kg baggage allowance which we didn't expect.
We always appreciate Tristan’s expert knowledge about flights and aircraft.
Very disappointed with the extra legroom on an exit row I paid for. In reality a little extra legroom but it was not on an exit and very disappointing for the price paid
Everything worked well and very good support
Excellent value, friendly and responsive. Ian and his team did a great job.
Excellent service as always. Jeff is the best travel agent we have ever worked with. He’s just brilliant.
All went well
All good from DialAFlightt. However the transfer from terminals B to C at Frankfurt airport and reverse on return was about 30 min walk and for some unknown reason involved a very strict security check
Jordan is very helpful and quick to respond to questions. He actually travels with you. Love him to bits.
Gareth Carver is a star!
As always, excellent service, always willing to help no matter the query
Excellent as always
DialAFlight’s service was excellent. However, Lufthansa’s part of the deal was very poor. Certainly not worth the cost of business class. Won’t be using them again!
Brody was very helpful and patient through a long and difficult process as our booking had to be altered and rearranged several times due to COVID. Planning our next trip now and highly recommend.
Excellent service as always. Always recommend
Noah’s service is excellent.
Stacey is a gem! Always so helpful and accommodating, always gets the perfect deal for us. Don't know what I'd do without her!
Very good as always
As usual a great service - we really like the fact that we can ask for a specific person who seems to know what we are after from previous conversations and helps us with our request professionally yet personally.
As ever, Elliott and his team delivered in a very professional and helpful manner - keep on recommending him to our friends!
Debbie is more than helpful
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