All worked well. Cathay Pacific’s website did not work that well for boarding pass going out. On the return got both boarding passes into phone with minimum time and trouble.
Communication was excellent, responding to questions/queries promptly. I was confident I was being looked after from the time I made first enquiry to completion of trip. Troy's great customer service
Timely reminders and an outstanding professional approach was much appreciated
From making the first phone call, to the end of the trip, I could not fault anything. Your customer service is excellent, answering the phone quickly and friendly staff dealing with the call. I booked assistance for my husband at the airports, and again, excellent service everywhere. I would definitely book with you again, and recommend you to others.
First rate hand-holding in Japan for the first time visitor via a seamless service that delivers what you need when you need it facilitating a stress-free time in this wonderful country.
An excellent holiday arranged by Reggie
Saf was exceptional as always.
Thanks to Owen for sorting this booking.
Perfect hotel. Citadines Shinjuku is right on the Tokyo marathon route at about 3 miles. My family just waited outside to see me. The transfer from Narita on the Narita express is straight outside arrival terminal and public transport system in Japan are 1st class. We never considered a taxi in the whole holiday. Food was out of this world and you can feed a family of 5 for £35, eating out. The city is the cleanest in the world by far.
Thank you for the very helpful service
Great customer service and always friendly people on the phone to help. Thanks DialAFlight
All good with JAL. Excellent flights and food on both and excellent time between!
Faultless service as always!
Everything went as planned and we enjoyed out time in Tokyo very much. Booking the flights via agent is stress free and suits us better for long haul travelling.
Very helpful and efficient as always
Had a great holiday. Charlie was very helpful.
My travel manager, Jane Garfield, put together a fabulous self-guided trip to Japan for me. As always, she kept in touch from booking to departure and made the whole process stress free.
Our trip was way beyond our expectations. Brilliantly organised (which was important as we were doing a self guided trip involving a lot of travel). The accommodation was impressive and in just the right locations. Our contact at DialAFlight was friendly, very efficient and clear. We will definitely use again and would not hesitate to recommend them.
Troy was excellent as always. He managed all my travel plans right up to a courtesy phone call the day before my trip to make sure everything was in order. If only every company was as good as DialAFlight!
Doha was easy. Qatar Airways fine. A good trip, thanks
Good to speak with someone to organise flights .. which is why we always use you!
Throughout the planning of our trip DialAFlight staff were very helpful, changing hotel bookings a couple of weeks before departure and they kept in touch right until the day before our flight.
Fantastic trip. Perfect planning.
Thanks for doing a great job at short notice.
I always recommend DialAFlight to friends and family
It was lovely to have a phone call from you the day before flying just to check that everything was OK.
Our only problem was nothing to do with DialAFlight, but with BA baggage handling at Frankfurt. We made our connection but our luggage did not. Japan Airlines delivered them to our hotel 32 hours after we had landed in Tokyo. Had they not turned up when they did, we might not have been able to go on our cruise the next day, without any clothes!
Everything went as planned, very happy with the whole trip
We knew we wanted to go to Japan but lacked knowledge of where to start. Hannah took on my sketchy requirements and built a wonderful itinerary for our trip. 6 hotels and all travel arrangements spot on. Turned a dream into a reality. Thanks so much to Hannah and the team
Received excellent service from Brody throughout and particularly when BA cancelled our flight 4 days before our departure date. Gave us some really helpful info regarding our stay in Japan which proved invaluable. Excellent service and will be recommending to friends and family.
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