We've been using DialAFlight for 12 years to book our annual trip to Australia and I wouldn't use anyone else. On the last trip we had to make significant changes to our itinerary and Tristan organised everything extremely quickly. It's like having your own travel assistant, who you know you can rely on
Excellent service every time - I always use DialAFlight as I can rely on them
Friendly, excellent detailed service
Well handled throughout. Thanks very much.
Leg room in economy was not good
I would not recommend breakfast at the Crowne Promenade Melbourne. Zero star rating from us.
I particularly like the personal touch and knowing I could contact our manager any time I had a query, which I did, being quite naïve about modern flying. I should have contacted Visa to let them know we were going to Australia as they blocked my card when I needed it and caused a lot of stress. That's not the fault of DialAFlight but it may be advisable to let people know before they travel.
An excellent service provided from beginning to end. Molly was always at the end of the phone whenever I had any queries and if she was not available another member of the team was there to step in. A lovely gesture having a call from Molly a few days prior to my flight asking if everything was okay and wishing me a happy holiday.
I dealt with Natasha and have been extremely impressed with her professional and friendly approach answering any queries throughout the booking process. Also Samuel assisted at the beginning and again I appreciated his helpful service so many thanks to both and DialAFlight. I will be only too happy to recommend you to friends.
As usual everything went perfectly - friendly staff, always gets the best price for me
You could point clients towards the relevant websites for getting arrival cards for Singapore
Excellent service as always from Daniel
Much appreciated service and very friendly!
Quick responses and nothing was too much trouble, even the out of hours call from Australia to resolve an issue with one of the check-ins was dealt with straight away with no issue. Excellent!
Everything worked smoothly as planned, would certainly recommend to others.
Conrad was very good, always answered my questions in a timely manner. Organised our trip well. Have used DialAFlight before and will again. You are the best.
Excellent service received from Alan, making the booking and travelling very easy.
Harry was a great travel manager - he took the time to get us a good deal and we loved his choices of hotels in Abu Dhabi on our stopover.
Your company is the only one that has rung to to say have a good holiday ... nice touch
Many thanks to Helen who rescued us at 3am UK time as the Europcar rep in Sydney said our voucher had already been used. I always recommend you guys.
Wheelchair assistance at Sydney airport grossly inefficient not being available until airline check-in opened despite passengers in transit from a domestic flight having to touch down 8 hours prior to their ongoing international flight. Once available there were not enough staff to push resulting in further unacceptable delays.
There do seem to be more cancellations and delays out of Hobart than before. Suggest allow longer at Melbourne.
Wouldn’t fly with BA again - worst airline for customer service. And Jetstar are a joke. Didn’t comply with international flight baggage allowance and caused issues with my pram.
We had an accident while away and had to change flights. And DialAflight handled it all direct with the insurers to get us home. Couldn't fault them.
Dexter Tahsin, was outstanding throughout the protracted period of the booking. Originally booked before Covid in 2019, he kept in touch throughout and the flights he managed to book for me and my wife were exactly what we wanted and all worked out well.
Helpful in all respects. Smooth flight although the Royal Brunei Airline website could do with some attention.
Superb service throughout
I felt that I was definitely being looked after by Otis and the rest of the team. This was especially important as I was travelling alone to Tasmania for the first time.
Wouldn't fly with Etihad again. Standard of food has fallen
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