I would not recommend breakfast at the Crowne Promenade Melbourne. Zero star rating from us.
I particularly like the personal touch and knowing I could contact our manager any time I had a query, which I did, being quite naïve about modern flying. I should have contacted Visa to let them know we were going to Australia as they blocked my card when I needed it and caused a lot of stress. That's not the fault of DialAFlight but it may be advisable to let people know before they travel.
All went very well. Thank you.
Brilliant, very impressive. It made a multi flight and location family holiday ( with several families ) to Australia, Tasmania and NZ really easy and straightforward. Callum is excellent and unflappable
I am a not so young solo traveller and really appreciate the personal touch when booking and throughout. Also the wonderful way they organised all the help I needed.
An excellent service provided from beginning to end. Molly was always at the end of the phone whenever I had any queries and if she was not available another member of the team was there to step in. A lovely gesture having a call from Molly a few days prior to my flight asking if everything was okay and wishing me a happy holiday.
I dealt with Natasha and have been extremely impressed with her professional and friendly approach answering any queries throughout the booking process. Also Samuel assisted at the beginning and again I appreciated his helpful service so many thanks to both and DialAFlight. I will be only too happy to recommend you to friends.
As usual everything went perfectly - friendly staff, always gets the best price for me
You could point clients towards the relevant websites for getting arrival cards for Singapore
Excellent service as always from Daniel
Everything worked seamlessly. Mathilda did an amazing job setting up my trip and it was better than I could have hoped for.
Much appreciated service and very friendly!
Quick responses and nothing was too much trouble, even the out of hours call from Australia to resolve an issue with one of the check-ins was dealt with straight away with no issue. Excellent!
Everything worked smoothly as planned, would certainly recommend to others.
Conrad was very good, always answered my questions in a timely manner. Organised our trip well. Have used DialAFlight before and will again. You are the best.
Excellent service received from Alan, making the booking and travelling very easy.
Harry was a great travel manager - he took the time to get us a good deal and we loved his choices of hotels in Abu Dhabi on our stopover.
Your company is the only one that has rung to to say have a good holiday ... nice touch
Many thanks to Helen who rescued us at 3am UK time as the Europcar rep in Sydney said our voucher had already been used. I always recommend you guys.
We would like to thank Roray for his help throughout the entire process of having to rebook our holiday during covid. However, I would like to point out that our experience on the outbound flight with BA was less than satisfactory, bearing in mind that we were flying business/ club class. We do not intend to pursue this further as it's not worth the stress, but we will not fly with BA in future.
Wheelchair assistance at Sydney airport grossly inefficient not being available until airline check-in opened despite passengers in transit from a domestic flight having to touch down 8 hours prior to their ongoing international flight. Once available there were not enough staff to push resulting in further unacceptable delays.
There do seem to be more cancellations and delays out of Hobart than before. Suggest allow longer at Melbourne.
Jackson is an all round great guy - will continue to use him for all my travels
Wouldn’t fly with BA again - worst airline for customer service. And Jetstar are a joke. Didn’t comply with international flight baggage allowance and caused issues with my pram.
We had an accident while away and had to change flights. And DialAflight handled it all direct with the insurers to get us home. Couldn't fault them.
Dexter Tahsin, was outstanding throughout the protracted period of the booking. Originally booked before Covid in 2019, he kept in touch throughout and the flights he managed to book for me and my wife were exactly what we wanted and all worked out well.
Helpful in all respects. Smooth flight although the Royal Brunei Airline website could do with some attention.
Superb service throughout
Melbourne Airport was not very good at assistance either way.
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