Excellent hotel but quirky, also the name has changed from Holiday Inn to the Penta. Very good location in a district with lots of shops and good restaurants. Tram outside taking you to museums and antique district. Thanks again for all help.
I was surprised breakfast wasn’t included in my hotel booking in Leuven, but fortunately I had enough time in the morning to run into town to get something to eat before checking out.
BA sent us a text message at 04.56 on the morning of our 07.55 flight to say the flight had been cancelled & we were being placed on a BA flight instead at 16.40 that day. It was only by phoning BA shortly after receiving the text message that BA said they could put us on a Brussels Airlines flight at 07.45 the same morning. We think that it was poor service from BA on 2 counts; for having cancelled our original flight in the first place at such last minute & also for not having tried to book us on a flight closer to our flight time without us having to contact them to enquire about it. As such I’ve raised a complaint with BA to express our dissatisfaction with them. We have no issues with the good service we received from DialAFlight I hasten to add.
Richard Stumpf and DialAFlight planned, organised and costed our vacation requirements in Belgium exactly how we requested, and gave tons of good advice. Everything went well for a marvellous and memorable vacation
The hotel you booked for me was ideally situated, very comfortable & clean, and the staff very helpful! It was fantastic & I'd happily stay there again! A toral score!
Wasn't happy being told 24 hours before flying that Birmingham to Brussels flight was cancelled then flew from Manchester and had to change taxis .
Everything was just as expected - we have stayed in this lovely hotel before. Many thanks for another wonderful trip
Just a bit of a hiccup over one room where breakfast had not been paid for and I had paid. Otherwise Bruges is a lovely place to visit
Excellent service as always,
As always my trip was booked by Kennedy and everything was perfect. I wouldn’t book anywhere else and would highly recommend booking with DialAFlight
As always Karl delivers a smooth and seamless holiday.
Fantastic service by Jeff and his team to sort us out when our flight kept getting cancelled again and again. Calm professional efficiency all through.
Grateful thanks
A big thank you to Spencer Ormerod who came to our rescue and booked flights and accommodation for me and my family when our flight home was cancelled at Faro Airport at 11pm on June 4th. He was so friendly and calmed me down. He was absolutely brilliant..
Raj made everything easy as always. That's the reason I keep coming back and recommend my team does the same.
Quick, friendly, accurate
Very good service that makes us keep patronising the organisation!
I will use you next time.
It was nice that you were in touch before we left to ask if everything was fine and to wish us a lovely holiday
Ivor books my flights when l travel and the outcome has always been good.
Excellent service and outstanding value for money. Thank you
Another great trip organised by Vincent and his team. The trip ran smoothly, older style hotel but perfect for what we wanted. My first stop now for all our travel plans and requirements and highly recommended to family and friends.
Helpful personnel (Justin and Jasper) and got a good deal albeit the return leg was, arguably, more time consuming than would have been preferred. That said, I've diaried DialAFlight's number so will use you again.
Always get great service and advice
Thank you to Ben who always does an excellent job.
Anthony is fantastic. So helpful and very informative with lots of helpful tips. Will definitely ring him again for any future trips. Can't recommend enough
Wheelchair assistance seemed to be a real issue at the airports. On occasion attitude of BA staff and airport assistance was a little harsh to say the least.
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