Avoid Birmingham International Airport if you can. It is simply dreadful.
The flights all worked out fine
Commend Louis on his first class service. Exceedingly helpful, patient and professional. Many thanks to him and his team.
Despite my high rating our trip was marred by poor signage at Amsterdam airport and our plane being two hours late, necessitating an overnight stay (paid for by KLM).
Perfect hHotel and central for all activities
All worked well. Wheelchair facilities at LHR were good. However at Munich help was not forthcoming and from plane to baggage reclaim was something of an assault course. Lufthansa staff most unhelpful. However everything else worked fine.
It was all cool - thank you Boris
All good. Pullman hotel in Cologne is top class. Thanks for the recommendation which saved a lot of money from my original choice
All our hotels were is perfect locations. When I needed to call the office I got straight through and the issue was resolved straight away.
Had a terrible experience with Lufthansa being put on standby and had our seating allocation messed up - but hotel was great.
Stevi is always very helpful and friendly and also provides an excellent service. She is always reliable and above all has managed to put together good deals for us! I would have no hesitation in using DialAFlight again or recommending it to anyone.
Damian Patterson is incredibly efficient and professional. I give him all my travel requirements and have passed his name to my friends. Excellent service.
Everything went well - excellent service.
Everything was fine at the airport. Possibly an explanation about travelling with grandchildren and being unable to do online check- in. It wasn’t a problem though.
Theo is so helpful and I love the fact it’s easy to talk to an adviser
Not seated together outbound.
British Airways getting worse by the minute but this is not your fault!
You did well but the airline didn't!
Munich airport a nightmare - not enough staff at immigration, fortunately had hand luggage. Terminal Two was torn up and had to go back to One for immigration and security. Very little air conditioning on one of the hottest weekends of the year. Just chaos. This for your info. Otherwise a great trip.
Some muddles but we have both learned from them.
Always a first-rate service from DialAFlight and we feel as though we're in safe hands. We will continue to recommend you to all our friends. Just answering the phone as you do is most refreshing.
All went very smoothly - I particularly liked the timely reminder to book seats, complete with a link to the relevant page on the airline's website
DialAFlight have looked after me and my family for over 20 years. Always provide an excellent personal service. 10 out of 10.
All recommendations and bookings were as planned. Highly rate the speed and quality of the follow up. Will definitely use again as always had a friendly and personal service. Thanks Tammy
Perfect again, the best travel provider
The wheelchair arrangement on arrival at Cologne Airport was very poor. We had to wait some time for assistance for my wife and I had to walk everywhere. LHR was very good with their assistance both on departure and arrival. I'm sure the lapse at Cologne on arrival was no reflection on DialAFlight but lack of liaison by BA.
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