All worked well. Wheelchair facilities at LHR were good. However at Munich help was not forthcoming and from plane to baggage reclaim was something of an assault course. Lufthansa staff most unhelpful. However everything else worked fine.
Had a terrible experience with Lufthansa being put on standby and had our seating allocation messed up - but hotel was great.
Stevi is always very helpful and friendly and also provides an excellent service. She is always reliable and above all has managed to put together good deals for us! I would have no hesitation in using DialAFlight again or recommending it to anyone.
Everything went well - excellent service.
Everything was fine at the airport. Possibly an explanation about travelling with grandchildren and being unable to do online check- in. It wasn’t a problem though.
Munich airport a nightmare - not enough staff at immigration, fortunately had hand luggage. Terminal Two was torn up and had to go back to One for immigration and security. Very little air conditioning on one of the hottest weekends of the year. Just chaos. This for your info. Otherwise a great trip.
Used DAF quite a few times and never had any complaints
As always I had excellent treatment from Oliver, always recommend his service
Peninsula Hotel Hong Kong is a fantastic place to stay for a few nights
I really value the personal touch to help sort out some of the stuff which used to be straightforward. Everything seems more complicated as you get older!
Excellent service and always very responsive and helpful.
Will be booking through you again.
Outward Lufthansa flight a disaster. Flight cancelled, BA got me to Heathrow, after about 6 or 7 hours wait I got a Lufthansa flight to Munich. Arrived at hotel just before midnight. One small bottle of water and a small square of chocolate was Lufthansa's idea of nourishment. Hotel restaurant closed.
Many thanks for your assistance. I shall be in touch again shortly.
Thank you first all to Matthew for taking his time to help us out in a difficult situation. We were stuck in Munich due to cancellation of our confirmed flights. Matthew immediately rebooked the flight and we arrived home safe and sound.
Still the best, perfect flights again. Thanks to Neil and his team.
Chris Coulter was first class and a credit to your organisation.
Have used you for many years and have always found your service to be excellent.
I always us DialAFlight and ask for Billy. Very efficient but also very kind and human and helpful. Everything worked as usual.
We had a wonderful time. Please pass on our thanks to Mona. The hotel was beautiful, they had a bottle of bubbles and romantic set up for our anniversary so thank you too for letting them know.
I’m a busy person and I love how I can rely on your team to help me and arrange my flights. Thanks to Sarah Hole
Michael solved the problem with our flights and hotel quickly and efficiently and checked all was OK before we left
We had a great holiday but the airline lost our luggage on the way out and the pilots went on strike for the return and hence we were stranded.
We cannot say thank you enough to Jackson and Corrine who went above and beyond (including working late) to ensure we got home! Big, big thanks from the Price family! Really do highly recommend DialAFlight and their team
Have used Michael for a number of years and have never been disappointed. Great service when booking and no issues during our summer holiday.
The best travel provider - Neil and his team make everything so easy
Thank you for reorganising my Wheelchair Assistance - they were short staffed but managed to get me help.
Thanks Helen for another great trip abroad. Well worth the wait as it was meant to be May 2020.
Perfect again, never had an issue in almost 20 yrs of using Neil’s team at DialAFlight
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