You were excellent. British Airways was awful.
Great holiday, great hotel location, perfect flights, thank you to Lauren Canning!
As always, Michelle and her team performed perfectly. There were problems but they were entirely due to Swiss Air/ ZRH rather than at this end. So it has made me rethink my choice of Swiss Air/ZRH but I will continue to depend on DialAFlight for all my travel arrangements, that’s for sure.
Another amazing trip booked by Kennedy - her recommendation for the hotel was perfect
As always, Daryll listened to what I needed from my holiday and delivered in every aspect. He is outstanding and I will be booking my trip to Rome with him.
Everything worked out perfectly. More superb organisation and follow-up service from Sean Furnival. Thanks for helping us make the trip so enjoyable.
A big thank you is in order for your part in our trip to Florence, it was a big success.
We could not have asked for more from a city hotel than Hotel Berchielli which delivered on all levels. It was one of the quietest city hotels I have stayed in and a great breakfast buffet each morning. All the staff were excellent - a very high standard all round. I would most certainly recommend it.
Two other recommendations we would give for lunch or dinner are "Angiolino" www.casatrattoria.com and "La Grotta Guelfa" www.grottaguelfa. Both serve very good authentic local dishes.
Always helpful, always quick, ready to be patient, efficient. I cannot recommend them highly enough.
Curtis was very helpful and sorted everything out for me. Wonderful.
A really first class service from initial booking to smoothing any difficulties that arise.
Very good service. Will use again.
Everything was just as Nicole planned for us.
The car hire was especially convenient. Avis, was located right at the airport. My husband and I have been customers of DialAFlight for many years, and we have travelled to many places. Nicole has always booked our flights and made the travel arrangements for us. We can guarantee that she will respond to any issue you may have, any here in the world, with prompt efficiency!
Thank you Lucy! We had an amazing trip
Great job Ian, always helpful
Zac did an amazing job rebooking flights at very last minute!
Dexter was very good. This is my first time using you and I shall most certainly use your service again.
Please don’t book ancillary services linked to BA. I would rather pay full fare. Their car hire relationship with Avis is a disaster; after waiting an hour for service and the promise of another hour's wait we switched to Europcar and we were on our way in 20 mins. Thanks to your team for getting a refund from Avis.
Adam Sui is simply wonderful!
London City can still be a problem with going through security, even though had nothing suspect in rucksack. Took ages to get it checked, ended up running for my flight. Had flown down from Edinburgh so I had already gone through security.
Once again Sebastian helped me with my holiday plans very successfully
The hotel was really excellent - great rooms and very friendly staff, very well situated to visit the major towns and little villages nearby. A car is essential. Worth noting that flying into Florence is not necessarily a good idea and Pisa may be a better choice depending on where people are staying
Brilliant idea and good advice to book the hotel at T5 Heathrow. A perfect hotel for us.
Excellent as always. Thank you Helen and team.
Very helpful personalised service.
An excellent holiday, with good liaison with Philippa. Lovely hotel in Florence in a super location. If hiring a car, please ask if we want automatic or manual. I was expecting an automatic!
DialAFlight and Tristan were as usual the epitome of excellence
Always more than helpful and ready to sort out problems and questions at any time
Our last minute changes due to covid were handled smoothly and professionally by Manny. Using DialAFlight made a stressful situation far less so.
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