Abbie went above and beyond to ensure my solo trip went smoothly. I discovered on check in that I had been given a resort credit which I gratefully used for my spa session. I was unexpectedly allocated a sea facing room which was amazing.
Secrets Lanzarote is a superb resort with all facilities included on the one site. Lanzarote does need investment and updating when compared with other sites in Puerto Del Carmen and Costa Teguise. Overall, the holiday was a success and I'm ready to go back in 2025.
Booked through Jack again. Excellent service and highly recommend
Thank you for your attention to our holiday arrangements. We had a super holiday.
Very smooth booking and staff were very helpful. Everything was organised. Will definitely book again
I spoke to Lloyd Stephens on the phone at Lanzarote Airport on my return flight. I was given a scare by check in, who, because of the assumed weight of the overall cargo, told me my ticket would have to be on standby and I might have to fly back the following day. Lloyd was very reassuring on what actions I could take. As it happens I was allowed on the plane anyway so it was panic over.
Your company continues to provide excellent service. Recently Sadie Stallion helped us out of a hole at Faro when a faulty plane led to us having to stay overnight at short notice. And from afar sorted out an overnight hotel for us at short notice. Excellent!
Kirsty was fantastic, nothing was too much trouble for her. Any queries were dealt with promptly and sorted, such as organising a welcome pack at the villa we were staying in. She even checked us in for our return journey home. Honestly, the service from DialAFlight was fantastic.
Two years in the making due to having to cancel last year's trip last minute. My agent could not be more helpful. I have already recommended him to other travellers. Keep up the good work DialAFlight
Excellent as always thanks to Tristan and the team
It looks as though the hotel misled DialAFlight when they said we would have a bath and a terrace.
Excellent performance. Leah Jessop was courteous, patient & very efficient. We can’t thank her enough as she went above & beyond by arranging with the hotel in Lanzarote to return a wedding ring that had been left in the bathroom. Brilliant service and we will certainly use DialAFlight in future
Supportive as always Cody. Much appreciated
Maria was great as usual. We have been using DialAFlight for more than 10 years. We recommend them to everyone. They are always realistic and efficient.
Everything went well, as always when we deal with your company, and you are always there at the end of the phone if needed
Not impressed with so called business class seats - very uncomfortable
The service from Roy was excellent as usual! I wish other companies replicated DialAFlight's excellent customer service .
Booked with short notice and Leah arranged exactly what we had asked for. Excellent service again. Looking forward to our next trip booked with yourselves to Las Vegas.
Helpful and very experienced as always
Guy's customer service great and assistance when needed.
I have already recommended you
As ever Matthew and colleagues were efficient, friendly and delivered
Mason and the rest of the team are very professional, helpful and well trained. A pleasure to deal with.
Wouldn’t use anyone else. Superb from start to finish
Keep doing what you are doing. Already forwarded on your email details to friends.
BACK TO TOP
