All went well except the car hire at Santiago. Alamo have no presence at the airport, there was no answer from the phone number we'd been given and it took 3 calls to DialAFlight in England before we were able to be taken to the depot. Apart from this everything worked well especially the Las Majadas hotel and we are very grateful to Micky for arranging it all.
Apart from a problem at Santiago airport (not your fault) our complex itinerary was handled extremely well. I thoroughly recommend DialAFlight to anyone who will listen.
We were very pleased that Cody recommended taking 3 premium economy flights with Latam, as it was well worth paying the small extra price, especially when we had access to the international Latam lounge in Santiago airport
Very helpful & very professional
I had an emergency - your 24hr helpline worked and it was sorted out saving me a flight and a lot of stress.
Thank you Vinnie and team for 10/10 service.
Great service and a fantastic trip Lovely to have personal service and attention from Robert .
Thank goodness for the 24/7 helpline. On a bank holiday Monday we had to reschedule our flights home. Out of ten other people doing the same our new flights were sorted in the hour. Others could not even get to speak to their agents! Imagine the stress when this situation occurs.
Great service, thank you.
Harvey and Abbie were brilliant... please tell them!
Excellent, attentive, personal service
I wouldn't use anyone else to book our holiday/flights. From luxury holidays to daughter's gap year flights. Joe Orton sorted everything. He found us an upgrade to First Class and the BA service to Santiago was very impressive and was definitely worth doing as it's a 15 hour flight. But we flew back from Buenos Aires and the BA business class was very disappointing, as was the food. Very poor.
We were disappointed with our seat allocation on Iberia
Your travel adviser was excellent…with the trip and the follow up…
I feel confident that every time I need to go to Chile I will get an affordable ticket with your company
All went well.. no issues at all.
Thank you Jack for organising a highly successful holiday and most of all being on the end of the phone when I was unnecessarily panicked! Everything went according to plan and I shall certainly be calling you next time
Doug and his colleagues are always brilliant. They are able to give you all the flight options in nano seconds and take care of everything, including sending reminders and links you need. They’re always happy to answer any questions and it’s great to know they’re there as a back up in case you have any unexpected problems.
We have booked with DialAFlight for several years and find the staff most helpful and efficient
A last minute trip which went as planned, thank you.
Calvin was very patient and organised a fantastic holiday to Chile. It all worked like clockwork and we had an amazing time. We will definitely use DialAFlight again. Brilliant service .
Really helpful service - friendly and easy to work with. I’ve really enjoyed our holiday. Only thing that could be improved is the checking in with South American flights as the reservation code did not populate, so the ability to copy and paste this would have been a tweak that would helped.
Great service in keeping us informed before and throughout our trip ... and excellent deals on our flights. The hotel in Buenos Aires didn't really live up to expectation .. although it was quite adequate.
I was told there was a free shuttle service from the airport to the Hilton Garden Hotel. However, I had to spend £20 on a taxi (daylight robbery by the official taxi service) for a 2 mile journey. I was not told one had to book the shuttle.
Excellent communication - Richard was able to answer all our questions and provide the necessary information. Given that we flew 2 years later than originally planned due to covid we were kept fully informed and there was no stress at all. Great service - well done!
The whole process ran smoothly. Graham phoned us prior to our departure reminding us to check in online
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