Service was excellent. Grant Pattinson was very helpful and dealt with queries efficiently.
Malcolm Cowan, our travel manager was amazing - he arranged all flights and accommodation and was also on hand when we had a problem with one of our flights that had been cancelled by the airline. There was nothing I could fault, and I would highly recommend him and DialAFlight, so much so I have already booked my next trip.
Having the mobile app is a real big bonus / help. Able to see itinerary and any flight time changes easily.
I had issues with the meals as I am live raw food, no gluten and no dairy, so, actually vegan doesn’t works for me… There’s no option for that when managing the reservation.
Seymour did a great job. Would not recommend The Hilton Waikiki Beach. Not a great hotel, average service. They took my master card for the resort fee ($315 plus tax), we took a $3 water from the mini bar and charge one ice coffee to the room. They have put through a charge of $431 !
One of our hotels was not to our satisfaction. Zoe our contact at DialAFlight did everything she could to change us to more suitable accommodation, even monitoring her emails after working hours. The new hotel was perfect.
As always perfect in every way, great holiday, fantastic hotel recommendation, caring communication - pre hols and post hols checkin.
I am very happy with your service and hope to arrange it all again for next year
We would suggest that any future clients should be aware that there is a resort fee at the Royal Hawaii Resort charged at $42 per day per room which we were not aware of and this was charged whether or not the listed facilities are used also flights into and out of Hawaii carry a fee for luggage booked into the hold of the aircraft and the fee for our luggage was $105 each way for 3 pieces.
Very well organised as ever - great customer support
Another hugely successful trip organised by the very reliable DialAFlight
Kept me informed throughout, even calling me when BA cancelled our flight. A great holiday safe in the knowledge that all our flights were secure.
Excellent dealings with James Martindale and the team.
Requested a last minute flight change which was accommodated by your helpful colleagues. Many thanks to Mason and his team. 10 out of 10
All very well organised and trouble free. Great recommendation of the Triton Hotel in San Francisco - perfectly placed. Very friendly and helpful with where to eat suggestions that we really enjoyed.
Not your fault but I’ll never travel via Heathrow again! From Maui to Manchester took 32 hours and starting with a night flight meant no sleep for 48 hours. Your bookings and communications were however brilliant and it’s a pleasure to deal with your company. Thanks Raj
Recommended flying Air Canada for my trip and have to say one of the best airlines I've flown with!
Wonderful service. Boris and Corinne were magnificent. We had a crisis in New York and Corinne was calm, very helpful and saved the day. We already recommend DialAFlight but will do so in future even more enthusiastically
Always happy with the service from DialAFlight
Everything went to plan. Thank you for all the assistance you gave us
Great telephone service and fast confirmations as usual. One small niggle -
hotel booked for a one night stopover should perhaps be closer to the airport
Bruce and the team got exactly what we wanted, made suggestions that we hadn’t thought of and got us the best deal. Answered any queries we had quickly and efficiently. Would definitely use again.
We deal with Grant, receive information on time and are kept abreast of any changes.
Great customer care from the team - they assembled a perfect holiday for me and everything ran smoothly.
Hotel was OK but breakfast was basic and housekeeping only available every 5 days.
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