Your calls always answered within 5 rings.
All good thank you. Apart from Virgin leaving my luggage in Joburg - and being without it in Botswana for 5 days
Fantastic as always and we had an amazing time
Really appreciated the call the day before we left to ensure we had all docs and reminding us to check-in. Thank you!
You are excellent.
I took BA economy plus. It was slightly disappointing as it seems to be under staffed. And their app did not work for check in on return flight. I thought you might have better feedback forums with them. Next time I might consider an alternative airline.
All great. Thanks we'll use you again.
Nicky Degun is definitely the most helpful agent that we have ever worked with. Thank you so much Nicky. We’ll definitely use your services again.
The level of customer service support was excellent and the team went above and beyond to ensure our delayed departure on the return journey didn’t turn into disaster.
Tammy Church should be promoted.
Very much appreciated your help in confirming our flights back to the UK from Botswana as we were without internet .
It's great to have a real person to talk to and arrange things. Jane and Sadie were both helpful and attentive including a pre-trip call back from them to make sure we had everything covered. The app also made the trip easy to manage on the hoof which was important as we had multiple flights.
Everything went smoothly apart from the flight home. It was delayed 4 hours and because we had no signal out in the bush we were unaware. We couldn’t check in and so had to sit several rows apart.
Marshall is fabulous. Truly epitomises what excellent client service looks like and proactively kept me informed as well as advising on flexible options during the pandemic.
Excellent customer service, thank you.
I am so happy to be back and I appreciate all the effort by your staff, Sean in particular. I received all the information about the cancellation of flights on time and my flight back was excellent. Thank you ever so much and keep it up.
Next time, I'll try to have less time between flights. Two long waits at Frankfurt and Joburg made it a very tedious journey. In future I'll ask for alternatives.
Tony did another good job as always
Your service is swift and supportive. Great job
Keep up the good work.
DialAFlight you are stars. My sister was very happy with the 'VIP service.' Simply over the moon!
All went very well and the hotel you booked in Dubai suited us really well.
Lovely freindly and reassuring service, thank you.
Belinda Mullet was extremely helpful. Great customer service - have already recommended to others.
Josh and his team always deliver.
Excellent advance arrangements, all meetings punctual.
No fault of DialAflight but appalling service from Virgin. Return flight from Johannesburgh to Heathrow cancelled twice - 2 nights in hotel - should have landed Saturday 15th April 06.35 - finally landed Sunday 16th April 21.35!
Another great trip thanks to Kelly
BA flight was cancelled which is not your fault. Very happy with your service - thank you very much
Vinnie is an excellent travel adviser and a great help with suggestions and planning.
Everything went like clockwork. Have used you on several occasions and will be using you again in the future
I'm a travel company's worst nightmare.I want adventure, but not scary, I want total luxury but not in-your-face formality...and a beach, but a Robinson Crusoe one. And I want gourmet food and a world-class spa. The suggestion was an African safari followed by a relaxing island retreat in the Seychelles.
As a little girl, I'd always dreamed of going to Africa. My mother would say it was a consequence of watching Born Free and endless episodes of Daktari. I imagined I was Paula Tracy decked out in appropriate safari gear, riding high on the back of Clarence The Cross-Eyed Lion - accompanied by Judy the adorable chimpanzee.
So I embarked on my first true experience of Africa: Botswana and the Okavango Delta, an area that covers 3.2-million acres when in full flood. A lush, green sparkling jewel made up of permanent and semi-permanent channels, lagoons, islands and floodplains.
We flew to Johannesburg, then took a two-hour flight to Maun in Botswana and from there a ten-minute light aircraft transfer to the middle of the Delta.
Our guide Martin met me and my husband Brian and whisked us off to our home for the next three days. Sanctuary Baines' Camp has five bedrooms, on stilts and connected to the communal dining area by swing bridges. It has a swimming pool, although the day I wanted to use it a rather large elephant was hogging it and I wasn't about to argue.
The evenings were spent exchanging stories of the day's animal encounters, followed by early nights. The luxurious suites, with terraces, had all mod cons, including a watercolour painting kit for those of an artistic bent. A family of huge, fluffy bats was nesting right outside the bathroom window.
The game drives took place early morning and late afternoon. We were thrilled with the show of wildlife. Large, lazy lions snoozing after a big kill, giraffes, wildebeest and impalas.
We spent one early morning following the tracks of a leopard and cub. Martin was persistent and, after two hours, we came across the pair running away from a family of baboons. We followed the pair for about three miles until mum and her cub climbed a large tree and allowed us to sit 14ft away and watch their daily rituals.
I spent an afternoon on a mokoro, a traditional dug-out canoe, drifting on the crystal-clear waters, with the only sounds the breezes in the reeds, exotic birdsong and frogs.
One day was spent walking with three beautiful, majestic elephants.
They belong to Doug and Sandi Groves, who dedicated their lives to caring for them after they were orphaned by culling operations years ago. The elephants now act as ambassadors for their wild counterparts and in 1999 the Living With Elephants Foundation was launched, dedicated to relieving conflict between the African elephant and human populations in Botswana.
To become personally acquainted, observe and interact with these silent beauties was one of the most joyous experiences of my life.
On our final evening our bed was wheeled on to the terrace for a night under the stars - to be woken by the wonderful sound of a hippo grunting and munching happily, 5ft beneath my bed.
Next, we headed east for the Seychelles.
Arriving by light aircraft on the island of Desroches was like the opening sequence of Fantasy Island. Desroches is a three-mile long castaway island, with immaculate beaches, azure waters and coral reefs. It offers exquisite gourmet food, luxurious surroundings and a compulsory instruction to lie back and kick off your shoes. Even the general manager hasn't had a pair of shoes on for two years. I revelled in dining on fresh sashimi, seafood and fine wine while in bare feet.
Days were spent cycling around the island, visiting the giant tortoises to give them a daily scratch under the chin, kayaking and snorkelling on a beautiful reef.
The sea is teeming. There was a kaleidoscope of fish, lemon and reef sharks, graceful stingrays winging their way past you and - the ultimate joy - swimming alongside an enormous hawksbill turtle.
After six nights we moved on to the Banyan Tree on the island of Mahe.
Calm waters were exchanged for huge, thundering white horses on a beautiful beach, Intendance Bay, famed for its incredible granite rock formations.
The colonial-style Banyan Tree winds up the hillside, and all suites have private pools, Jacuzzis and spectacular views.
Getting around was fun. The resort was steep, so served by golf buggies.
Every night I was treated to a wonderful show while indulging in a sunset massage on our terrace: the sight of huge bats riding the thermals above, swooping for insects.
Although each place was different, they all have one thing in common, conservation. Ethical tourism at its best.
First published in the Daily Mail - October 2015
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