Your calls always answered within 5 rings.
Very happy with our holiday and how it was organised for us.
Great break
Very professional and helpful service. Finn our travel adviser responded quickly when we had a query as our boarding passes would not print whilst away in Marrakech.
It would have been good if it had flagged up on the Jaaneman Riad’s details that they serve dinner if pre-ordered. Especially for people arriving early evening. The Riad was excellent and the staff were extremely friendly and helpful. Would highly recommend it. Thank you Ewan and Lee
Warn customers about immigration time in Marrakech - 2.5 hours queuing. They may be able to book priority
Marrakech airport has horrendous passport control queues. It took 3 hrs to get through so our transfer taxi had left. It was over 2 hrs when leaving the country. Clients should be warned of the delays, as should taxis waiting for clients.
The hotel in Marrakech is not 5 star - barely a 3, poor service and in dire need of upgrading
All went well thanks
We've been using DialAFlight for over 20 years and never a problem.
Well done Amy
The best travel company around - I wouldn’t use anyone else. Very efficient and very friendly
Only suggestion is to have a WhatsApp or chat to communicate with DialAFlight especially during out of office hours in case client has no roaming access.
Always select a great hotel and good flight options. Fantastic service!
As usual Karl Patel got it spot on. Great trip and very well planned
Booked our flights and accommodation to Marrakech through Daryll at DialAFlight. Amazing service as always - very helpful and all bookings were perfect.
Troy came up trumps as always
Cameron Bleasdale is so, so helpful. He’s a real star
Donovan was great as always.
Another superb trip organised by Bradley
As always, 5 stars
All was fine although you could have advised about Easyjet seat options. Also for other customers the Taghazout Hilton was a good property but the F&B was badly run. Poor seating, disorganised service, poor and limited choices
As always Marco Verner and his team gave five star service
Thanks Teddy - great service
Been using your service for past 8 years and never have any issues. Will be booking for my next trip soon.
Seamless from start to finish with good communication throughout. Thank you!
The recommended hotel suited us re its position, service and facilities. The flights were on a good schedule and we were helped very quickly when one of them was cancelled.
i have been dealing with Reece for about 20 years and his service and support is always excellent
Nicholas Brew was fantastic, made our holiday totally stress free
Carry on the good work
Nick Beattie and DialAFlight were superb from start to finish with what was a very complicated trip. Thank you!
Three-course lunches served by a personal waiter in a blossom-filled almond grove, candlelit dinners under the stars in the Sahara and a refreshing glass of local wine on a roof terrace overlooking the city of Marrakech…
This is exactly the kind of Hollywood movie-style indulgence I enjoyed in Morocco.
I knew the North African country was a popular honey-moon destination but I hadn’t bargained for quite how magical and romantic it would be.
Dar Ahlam translates from Arabic to House of Dreams and there has never been a truer name.
The five-star, all-inclusive establishment prides itself on the theatrical, from the atmospheric entrance procession through dark corridors dimly lit by candles to the ever-changing surroundings.
What might be a room furnished with a plain wooden table one day could feature three covered with tablecloths the next, with golden plates and huge, elaborate candlesticks worthy of a cathedral warmly lighting the space.
Rather than offering a set restaurant with a menu, guests never dine in the same place twice and no meal is the same everything is a (very wonderful) surprise.
The first night, following a dip in the large delightful pool, my boyfriend and I were shown by a waiter to a small building that could have been the priest’s apothecary in Romeo and Juliet: it was filled with pots and wicker baskets of fresh herbs. The scent of rosemary, lemon balm and mint filled the candlelit room while ground spices were piled high in clay pots.
If only I’d been in costume it could have been a scene from a historical drama - this was definitely my kind of hotel.
We were served a delicious pumpkin soup with sourdough bread followed by roasted chicken and lentils all infused with the spices and herbs that surrounded us.
Next day we took bicycles into the surrounding oasis and spent the morning peddling round among the palms in the hot sun. We lunched in an almond grove. The trees were in full bloom and their delightful small pink and white flowers were glorious under the bright blue sky not to mention positively bridal when petals fell confetti-like in the breeze.
The ruins of a deserted town added to the already stunningly romantic backdrop. I felt like I was starring in a Taylor Swift music video.
Our very own dining table was set up in a clearing where we were served a divine three-course lunch (oh lord, my waistline). The hotel really did think of everything even providing straw hats.
But the highlight of our stay was the night we spent in Dar Ahlam’s luxury desert camp.
After a four-hour drive I found myself more in the middle of nowhere than I’ve ever been in my life. But this didn't stop the hotel providing an astounding level of service. Our tent featured a large double bed (with hot water bottles), a bathroom and living space.
We watched the sunset, lolling on cushions at the top of a sand dune, with gin and tonics - but the best was yet to come. After dark, waiters brought out lanterns, dotting them along the sand to lead the way to dinner over the adjacent dune… and the sight when I crested the top was spellbinding.
Flickering lanterns seemed to fill the valley, lighting up the ochre sand. In the middle of it all was a table set for a formal dinner for two next to a roaring firepit, endless stars above us. Romantic beyond belief!
The next day we made our way back across the Atlas Mountains to Marrakech. Here we stayed at La Sultana Marrakech, just moments from the royal palaces, museums and souks of the city.
Intricate wooden carvings, decorative archways, alcoves with plump silky cushions - just wandering around the hotel was a voyage of discovery. The terrace on the top of the building was perfect for a crisp glass of wine at the end of the day exploring the city, the call to prayer from the nearby mosque filling the evening air.
I admit, my time in Morocco infuriated all my friends back home who were following me on Instagram. I insisted I didn't want to gloat - but who am I kidding?
First published in the Mail on Sunday - November 2017
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