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Speed of communication was excellent - no automated phone answering systems. Will definitely use DialAFlight again
Would not go to another travel agent. Ryan does everything and more. Nothing too much trouble. Dependable, fast working and smart. Thank you Ryan.
Great customer service and always very helpful. Would definitely use you again in the future.
Everything as promised. Wheelchair available so able to spend time in the BA Lounge. All went smoothly
Niall is always very helpful in booking our flights and accommodation. Everything is organised for you which is great
Excellent, friendly service as always
The holiday went very well. The Vineyard Hotel in Cape town is fabulous - strongly recommend it to others
Great service and help
BA Business Class is falling behind, in terms of service and comfort, when compared with other providers.
Kenya Air was top notch on LHR to Nairobi. The second leg to Cape Town and back was not good enough to be called business class
Excellent service as usual and the last minute changes we had to make to our itinerary were handled very quickly and efficiently.
Everything was extremely well organised and went according to plan. Many thanks to Sam
Never ever put me on a BA flight again! They are terrible.
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All went according to plan. Turkish Airlines excellent service and punctuality
Damian, all fine but we didn't care much for Virgin Upper Class on the 787. There is nowhere to put anything around one's seat. Not a great design.
Perhaps advising us to book our seats earlier would have given us our preferred position.
Ian Newton is absolutely amazing. Thank you so much for making all our trips memorable and helping us out when we had fly back on a earlier flight to UK.
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Nicole Luong and her team are excellent and provide a friendly professional service. They always ensure that the travel itinerary is practical and cost effective.
As always excellent service from Saf and his team. Exceeded our expectations again. Well done DialAFlight. Wouldn’t use anyone else ….
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Excellent as always
Cape Town has improved. Not many electricity cuts, lots of new buildings as Joburg people flee to Cape Town. Great food and many tourists.
Kelly knocked it out the park as usual
When BA cancelled our MAN-LHR flight at short notice Alan and his team were excellent. They contacted the airline on our behalf while we were still at MAN and took away a lot of stress. On that basis alone we have already recommended to friends and will definitely use DialAFlight for our long haul bookings.
Very helpful. Well organised resulting in a stress free holiday
I never have to stress about travel when I use DAF.
Lauren Canning was excellent - she sorted out a hotel in Munich when our flight was cancelled without any fuss and its location was perfect. Lufthansa was very disappointing but our choice.
I had to change my ticket twice and each time it was immediately attended to and sorted. Many thanks.
When it comes to good looks, Cape Town would win the sash in any beauty parade - a city lapped by pristine waters, festooned with fynbos flowers and with the mighty Table Mountain kissing the clouds at its centre.
Over the past few years, the eclectic city has been cementing its pull with world class galleries, design-led hotels and boutique wineries leading the charge.
Add to that the relaunch of direct flight routes from London and South Africa's hippest city makes an irresistible prospect for a break. Here's how to explore it.
There's something odd in the water. Below my kayak, fronds of kelp sway balletically, the sun beats down on my hat and a few yards in front of my little vessel, what looks like an upended tree breaches the ocean's surface.
It moves, slowly, then flops over on to its side, so I can see that it is, in fact, a ginormous seal. I scull forwards for a better look. He opens one eye and appraises me idly, before returning to his very important pursuit of relaxation.
I'm on the mirrored waters of Granger Bay, taking in the sights of Cape Town from the ocean with Atlantic Outlook Adventures.
We've already spotted penguins, dolphins and belly-flopping sunfish, and looking back to land I can see the city's iconic Table Mountain centrepiece rising above it all.
If you swap your flip flops for trainers, you could climb one of the many trails that snake up the mountain. Or perhaps take the leisurely cable car to the top, from £10 one way, to look down on this bay and its picturesque surroundings - including the ferry making its way to famous Robben Island, where Nelson Mandela was imprisoned for the best part of two decades; the glittering Atlantic Ocean; and the winding coastline of the Cape pummelled by frothy surf.
Luckily, though, you don't need to break a sweat to get your culture fix in Cape Town.
From the bohemian Long Street to the surfboards and seafood restaurants of high-end Camps Bay, there's an undeniable energy that hums through its streets.
And that's no more present than at the V&A Waterfront - a cool cultural hub surrounding the quay where restaurants, boutiques and bars lure in locals and tourists alike.
Here, the Watershed craft and design market is an easy place to while away an afternoon, with more than 150 stalls showcasing wares from local creatives, from forward-thinking beauty brands to homespun chocolatiers and biltong makers.
Those seeking even more under-the-radar shopping should head to the vibrant enclave of Bo-Kaap - a patchwork of brightly painted Cape Dutch and Cape Georgian houses where you'll find the best street food in town, from salomie (a curry roti wrap) to the region's famous milk tarts and koeksister desserts.
Back at the Waterfront, the effortlessly polished One & Only Cape Town is the place to stay. As soon as I step through its doors, I'm staggered by the epic Table Mountain views framed within a vast glass wall behind the central bar.
The hotel seamlessly blends with the waterfront itself with a wide, clear canal winding through its centre, upon which fitness-minded locals punt their paddleboards and swim in the clean water. There's also a spa and a tranquil pool fringed with striped loungers, where the peace is shattered only by a family of otters coming to drink.
The rooms are similarly impressive, awash with soft textures, a putty palette and expansive mountain views. You don't even need to leave the building to enjoy Cape Town's finest delights. The on-site Nobu restaurant showcases the world-famous Japanese- Peruvian fusion of Michelin-starred master chef Nobu Matsuhisa.
The hotel also hosts a wine festival each February where the country's most exciting and experimental winemakers congregate to reveal their latest products, while head sommelier Luvo Ntezo is heralded among the best in the world.
Cape Town boasts countless picturesque places at which to gobble up stellar views along with your supper. During my stay I ogle yachts gently bobbing at the quay while shucking Inverroche amber oysters at Harbour House on the waterfront. I also soak up 180-degree ocean views while nibbling on braaibroodjies - the far superior South African equivalent of a grilled cheese sandwich - at Salt & Sage in Bantry Bay.
Lastly, I grin at the resident African penguin colony at Boulders Beach near Simon's Town while salted caramel ice cream from The Beach Hut streams stickily down my wrist.
Finding great food in Cape Town is hardly a surprise, but I am far more taken aback to stumble upon diamonds. Shimansky is one of South Africa's most esteemed jewellers, sourcing ethically mined diamonds with a 100 per cent conflict-free guarantee. I have a chance to don a boilersuit to handle and polish a teeny tiny diamond myself, and stroll around the museum and showroom at the ClockTower precinct to marvel at the gems in their cases, learn how they are cut and graded and uncover the intriguing history of the gleaming stones.
Think of Franschhoek as the Cotswolds of the Western Cape: chocolate-box pretty, filled with boutique producers and wellheeled mini-breakers, and surrounded by exquisite natural scenery.
Just under an hour's drive from Cape Town, it makes the ideal pairing for stays in the city - a place to slow down and soak up the centuries-old vineyards, wildflower meadows and Cape Dutch architecture.
Franschhoek translates as French Corner, commemorating the Huguenot refugees granted land here in the 17th Century as they fled persecution in France. It is also the smaller, slightly-more-refined sister of Stellenbosch, the Cape's other well-known wine region.
The elegant Mont Rochelle, owned by Sir Richard Branson, is one of the finest places to stay here. With 26 rooms across three chic buildings, it's set on a hill overlooking the charming town and was built as a farmhouse in the 1800s.
When I arrive, the Cape Doctor - the term locals give the province's strong winds - is in full force, sending the bright agapanthus swaying and ruffling the fur of the farm's floppy resident cat, Blom.
The spot is nothing short of idyllic, and there is a lot of fun to be had in these parts, particularly in the shape of the historic Wine Tram which wends its way through the willow trees and vineyards, stopping at wine farms for leisurely tasting sessions.
In the 1800s, this line ran meat and fresh produce to all the farms in the area. Now it's possible to visit six in a day, but we make it to just two. Most impressive is the Grande Provence Heritage Wine Estate, voted one of the top 100 vineyards in the world.
There's a fine-dining restaurant where we tuck into Franschhoek trout and sous vide lamb, discerningly sampling their exquisite GP MCC Brut, Angels Tears rosé and cabernet sauvignon as we go.
Back at Mont Rochelle, head winemaker Michael Langenhoven explains how everything on the farm is hand-picked, with 15,000 tons of grapes a week being used to create their semillon, chardonnay, cabernet sauvignon and syrah. The juice is already fermenting for the sparkling wine that they intend to produce next year.
As we drain our glasses, the moon emerges - a clean polished plate that appears to balance perfectly on the mountaintop.
We take it as our cue to move inside for tofu gnocchi and devilish chocolate torte at the cosy Country Kitchen restaurant.
We raise another glass to these winelands and the farmers who first plied their trade here hundreds of years ago.
First published in the Mail on Sunday - March 2023
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