Your calls always answered within 5 rings.
Superb as always - thank you so much Lloyd
It would have been good if it had flagged up on the Jaaneman Riad’s details that they serve dinner if pre-ordered. Especially for people arriving early evening. The Riad was excellent and the staff were extremely friendly and helpful. Would highly recommend it. Thank you Ewan and Lee
Thanks for your support Jed. Rwand Air were very trying
The staff onboard Titan were polite, helpful and went the extra mile. Also thank you to Mason and his wonderful team
Great as always
Pete is always brilliant
Doug, you're simply the best. All went to plan.
I've used your company several times and will continue to do so. Although not the cheapest you offer excellent service with superb communications especially, when through no fault of yours, things went a bit wrong with the airline.
Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.
Matthew is always brilliant. We have recommended him to so many. We feel absolutely supported on our travels and wonder why anyone makes their own bookings when they could benefit from the support given by DialAFlight
I have used your service many times and have even recommended you to other travellers during my trip
Great planning and attention to detail. Thanks again Billy
The car hire inclusion was seamless - definitely do it again and many thanks for your help and efficiency.
I will be back for further bookings
The holiday was perfect in every way and the service from you was superb. FYI flying economy class with British Airways was poor and I would never fly with BA again.
Ethan was great - very helpful.
We will definitely use the company again
Although we booked ourselves into Rosenhof Boutique Hotel Oudtshoorn South Africa and Lemoenfontein Game Lodge Beaufort West South Africa they were both very good and we would recommend these places.
We’ll do it again.
Perfect holiday arrangements. Everything went like clockwork. Jeff who we deal with was very helpful
Excellent as always.
Your personal service and problem solving was superb throughout, particularly when RwandAir kept changing their flight times at very short notice. Sorting out the mistake that RwandAir made in splitting our bookings from Lusaka to Kigali on the return flight was gold dust - I wouldn't have known what to do. Thank you very much.
Marshall was excellent, as always. I will definitely be booking with him again in the future.
Julie is top of the pops.
Warn customers about immigration time in Marrakech - 2.5 hours queuing. They may be able to book priority
Marrakech airport has horrendous passport control queues. It took 3 hrs to get through so our transfer taxi had left. It was over 2 hrs when leaving the country. Clients should be warned of the delays, as should taxis waiting for clients.
As usual great service Kirsty
Emirates flights are a bit long to get to South Africa via Dubai, but very clean, comfortable and reliably on time! TIP 1: I booked a "Low Fat Meal" and got served long before anyone else, which gave me more time to cover my eyes and sleep during the flight! TIP 2: I booked aisle seat on the inner seating so as to have just 1 person disturb my sleep during the flight. Luck had it that I have nobody seated next to me on any of the 4 flights!
It would have been helpful to get more information about the trek. We received some great info by Altezza - but only upon arrival.
Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back
What do you do straight after a 16-hour flight to Phnom Penh via Bangkok? Check into your hotel, then get straight out into the bustling city for an evening food tour, of course!
But this is no ordinary city and no ordinary food tour. It's a baptism of fire as I board a tuk-tuk that weaves its way through the city's notorious traffic. Tuk-tuks and bikes aside, transport here tends to be ancient mopeds, often carrying entire families along with the week's food shopping.
This is just the start of my mission not only to sample the best Cambodian food, but to learn how to cook it, too. The idea is that guests visit and sample the food at a handful of restaurants specially selected to provide a snapshot of Cambodia's fare and how it has influenced the cuisine of many other countries in Asia and further afield.
Stop one is an establishment called Sophat's, which is so small and looks so insignificant in a busy road of other streetfood vendors that it could easily be mistaken for a garage or storeroom equipped with plastic tables and chairs.
But this place specialises in num banh chok, a dish of Khmer noodles in broth, a Cambodian staple typically served either for breakfast or as an afternoon snack. A quick delicious taster is washed down with a small glass of cold local beer before we move on. Through crowded backstreets, our tuk-tuk makes its way to Boat Noodles, a much more atmospheric restaurant -
almost luxurious by comparison. The menu here is far more extensive and includes tantalising dishes such as pork ribs roasted in a ceramic jar over an open fire, served with fresh mango salad.
A couple of small family-owned restaurants are up next. The Corner restaurant sits on a bustling street that's excellent for people-watching and sampling a tender chicken satay before heading nearby to an establishment called Song's Barber Shop for assorted nibbles and more of the ice-cold local Angkor beer. Final stop is the Sundown Social Club on the top floor of an old house overlooking the Russian market, giving fabulous city views and the perfect place to sample local craft beers.
After such a busy evening, it is time to retreat to one of Phnom Penh's latest hotels, the much acclaimed Rosewood in the riverside area of the city centre. It's set in the top 14 floors of the landmark Vattanac Capital Tower and is hard to beat for luxury and magnificent vistas over the Mekong, as well as the Tonle Sap and Bassac rivers.
There's just time to head to the open deck on level 37 and the Sora Bar, where outstanding sunsets are accompanied by the talents of accomplished bartenders and a resident DJ. After sampling some of the vast selection of cocktails on offer, I head off to my very well-appointed room.
The next day sees my Cambodian food education begin proper with a morning cooking class with local star chef Rotanak Ros. Usually there are three or four in the cooking classes but I was lucky enough to be on my own. In fact the sessions are ideal for solo travellers. Also known as Chef Nak, Rotanak Ros is a passionate cook, food writer and entrepreneur whose mission is to preserve the art of Cambodian cuisine, much of which features on the menu at the hotel's Brasserie Louis, alongside French comfort food such as cassoulet and steak tartare with frites.
Highly recommended is sa gio, which I spend the morning learning to prepare. Although I'm quite a confident cook it's wonderful to learn new techniques and work with unfamiliar produce. This is a dish consisting of spring rolls with taro root, carrots and peanuts with a lime chilli dip and chhar kdam doung - wok-fried crab cooked in coconut milk and lemongrass. It is delicious and one I mark down to try on my family and friends on my return.
Before leaving the centre of Phnom Penh, there is just time for a really quick city tour, so I grab another tuk-tuk and head off to see some of the main sights, including, of course, the incredible Central Market, known locally as Phsar Thmei, which has at its centre a magnificent Art Deco building, complete with an impressive dome.
The market opened in 1937 and is one of half a dozen in the city where locals make daily visits to buy virtually all their food, though there are also plenty of stalls catering to tourists, with souvenirs, handicrafts, jewellery and watches - many of them fake designer brands. Early morning in the markets is where exotic smells and sounds seem to hit you from all angles whether it's the scent of food fresh from the fields or the aroma of spices sold by weight on the pavement. Crowds of people jostle to buy the best produce on offer at the hundreds of stalls as traders call out their prices.
But I'm on a schedule and the Royal Palace, the Silver Pagoda and the National Museum all pass by in a flash as my tuk-tuk and I head back to the Rosewood. They deserve much more time and attention than I'm able to give them, but that provides the perfect excuse to return to this fascinating city another time.
My next stop is The Balé Phnom Penh, a delightful little boutique hotel right by the Mekong River on the outskirts of the city. Designed to be super-relaxing, its minimalistic main building is reached by a path suspended over a dark-tiled pool with, seemingly, Buddhas at every turn until you reach a courtyard planted with a Bodhi tree, said to be a symbol of enlightenment.
The cookery class here is under the guidance of chef Men Somera and takes place at the poolside under an awning to protect those taking part from the scorching sun. As you clean, chop, shred and stir-fry, you can watch the boats on the river head lazily downstream. Dishes prepared under the chef's watchful eye include delights such as sngor jruk sach mon - chicken sour soup with lime and coriander; nhom suary chearmuy trey chrer - green mango salad. with smoked fish; and a Khmer classic, amok trey fish curry.
After the class, we 'students' sit down at tables in the hotel's Theato restaurant to sample the results.
The final stage of my culinary adventure begins at Siem Reap airport, Cambodia's second gateway. Tourists come here mainly to visit the temples of Angkor Wat, the largest religious monument in the world, dedicated to Vishnu and originally built by the Khmer King Suryavarman II in the 12th Century as his state temple and mausoleum.
During my 20-minute chauffeured drive from the airport to the Amansara hotel - in a vintage Mercedes - we cross bustling Pub Street with its dozens of bars and restaurants. The Amansara, originally built as a guest house for VIPs visiting Cambodia's king, is at the top end of the luxury scale. Suites open on to private courtyards, some with private pools. Its peaceful location is just the right distance from the busy centre of Siem Reap, which you can reach in minutes in one of the hotel's complimentary tuk-tuks.
Next morning we're back on the food trail, this time with the Amansara's executive chef, Daniel Horn. Travel through the villages and you'll pass stalls lining pot-holed roads, some selling nothing but chickens, some fish, often still flapping in shallow tanks, while others offer mountains of fresh fruit and vegetables.
We visit a market to collect supplies and then, via a village specialising in making rice noodles the traditional way, to the Amansara's beautifully restored traditional Khmer village house within the Angkor Archaeological Park to prepare lunch, with a little help from a couple of Khmer cooks.
Many favourites make an appearance: spring rolls, kroeung curry with chicken skewers and fish amok and fish curry steamed in banana leaves with some egg to thicken it up - as close as there is to a Cambodian national dish.
And then the bliss of eating it all for lunch on the veranda, with a chilled glass of wine (French, of course) and a fabulous view across the lake known as the Royal Bathing Pool, where I do indeed feel like a king.
First published in the Mail on Sunday - April 2022
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