Your calls always answered within 5 rings.
It was a long flight. But everything worked out as promised apart from at Heathrow. But then sadly that seems to be the norm at Heathrow. It has to be the worst airport in the world
Great service as usual
Kennedy Thrower is so efficient and patient. It is a pleasure to book all my holidays with her.
Have been with you a long time now and consider myself a loyal customer. Nicky is great - very good at her job. I would not thimk there is anyone better than her
Fantastic customer service! Would highly recommend
DialAFlight are efficient, helpful and informative I wouldn't trust using anyone else now.
The team were very helpful. Darren helped us when one of our flights was changed the day before we were due to fly and Hannah looked up some options when we were considering changing our return home date. The hotels that we booked through you were lovely and the whole process of booking the flights, hotels etc. was very easy. Thank you!
We had a wonderful holiday. The accommodation was amazing. Our only observation is that the accommodation at Melia Bali was very tired and dated. We did hear from one of the hotel drivers that the hotel is due to start renovation work in Oct 2024 and the hotel will be closed for 12 months. Thank you Michelle and all the team for a wonderful experience.
Really helpful communication after an initial problem which caused some stress, however the problem was rectified once we spoke with a manager
BA was disappointing. In the news today Japan is going to start vetting tourists and will be putting in place a visa process.
Great assistance at each stop on the way!
My experience with DialAFlight was amazing. Colin Barlow helped us plan our holiday to Thailand with great recommendations and knowledge on family hotels and location, travelling with two young children. The location and facilities in the hotel he recommended were perfect. He was friendly and helpful and always contacted us when he said he would. There was a flight delay which would cause an issue connecting with our second flight back to the UK. We called Colin out of hours and received updates from him and it was sorted out. Delighted with this first class service. We will definitely use again
Itinerary, travel and hotels worked well for us. Happy with the value and level of service. Chris, our travel manager did a great job.
Bruce Hanes really helpful
Remind clients Premium economy on Air China only means more legroom! The seats are the same, very uncomfortable and the 2 meals are exactly the same as each other. They give you half a paper cup of very indifferent wine after the meal and an occasional weak fruit juice! The Holiday Inn had difficulty finding our booking on both occasions. The staff, as elsewhere, were very young and inexperienced. Breakfast indifferent. Rooms clean, comfortable but some issues with plumbing even in a suite.
Very good service
Efficient customer service, very professional, thank you very much!
Totally loved our trip and it was great knowing we had Rupert and Ethan there for support while we were away.
Helpful throughout. Thanks.
I’ve booked long distance trip for 2/3 years with Dylan who’s been excellent with sorting my trips
Great to have you available to speak to when we faced a minor crisis! Many thanks.
Really happy with everything from the price, to sales and after support. Would definitely recommend
I don't know if the airline suggested the itinerary, but on both outbound and inbound my first flight was late arriving and I missed the second flight. On the way out the second flight did not involve a long wait but on the inbound journey I had an 11 hour wait at Changi airport, granted that Changi must be the best place for a long transit. If I could have had an earlier KL-Singapore flight there I would not have missed the London flight.
Elliot was great and I would definitely use him again
We had endless challenges with our travels (not your fault), but we had the fixed points of our flights to work around and we got there and back in one piece whilst having an absolutely amazing time in the meantime. Thank you.
Brilliant trip and great help and comms from Tristan throughout. Only improvement for us would have been being able to fly back from HK rather than Bangkok but understand this would have been an expensive change. We will 100% recommend your services to our friends
Fantastic holiday. Shout out to Reece Gibson for all his help!
My flight to Tokyo was cancelled on 2 August which was disappointing because I had wanted to be there for my birthday 3 August to celebrate that I was born in Japan. I was told that British Airways would not pay for hotels and meals on second night even though the flights on day following the cancellation were full. That aspect of the experience was not favorable but everything else was fine.
Superb attention from Reece Gibson. Thank you.
Hannah was so helpful with the booking and answering all my questions. Made the whole process a lot easier
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