Your calls always answered within 5 rings.
Excellent service.
Darryll did an amazing job … the connections worked perfectly and the flights were great …thank you
Thanks so much to Jerry for helping me navigate the tricky flight situation in Vanuatu!
Thank you for making our holiday a memorable one. Highly recommended. We will be using you again.
When our accommodation booking in Brisbane failed, you were very helpful and found an alternative as quickly as possible, late at night. The Heart Hotel in Airlie Beach was not as good as we hoped but Thala Beach Nature Reserve far exceeded our expectations! Overall the holiday was exceptionally good!
Endless flight cancellations / changes to Brindisi. All dealt with so well by Oli. Can’t recommend enough .
Always good service
Very friendly staff
Amazing, thank you Courtney!
Thank you Rebecca Wilkie
All good as promised and helpful Mr Harvey
Everything went to plan perfectly
The flight from London to Manchester was rescheduled by BA as not enough time in between flights.
The itinerary worked perfectly.. some delays of course (as ever) but good flights and seats. Virgin Dreamliner excellent
The attention to detail you get from the staff is amazing. Knowing you have 24/7 back up is very reassuring. Many thanks to Amy and the team for everything. They are always there to help.
When our Air Tahiti flight was cancelled you moved us to Air France quickly and helpfully. Many thanks!
So helpful and efficient and your app is great too!
Raj was his usual professional self
Air France Business Class superb on all legs, long & short haul. Service superb, lounges excellent. It's how travel used to be. Hotel in Bora Bora generally good, let down by a handful of service related issues.
Excellent work
I recommend you all the time
The trip was amazing and all the flights worked perfectly
Amazing trip totally tailored to our needs by Curtis Kirton. He listened carefully to our dream holiday then using his knowledge of the industry found us options we would not have found or considered. He was thoughtful around flight times, baggage allowance and pick up / drop off and made sure we had hotel rooms for a day rather than lengthy airport waits. We knew all vaccine and visa requirements before we flew. Great service from a travel professional.
Awesome. Just excellent
All went very well
Very good service = been using this for my last three trips aboard and will use them again
Nicole and her team were wonderful! She went to such great lengths to find suitable flights and then willingly helped me with so many issues over the formal requirements. I honestly couldn't have made this trip without her. Always a cheerful and calming voice on the other end of the line when I was on the verge of panic. I can't thank her enough!
All in all, my trip went well. Mission accomplished. Thank you and looking forward to book again in the future.
Grant is a great asset to your company and has been helping us holiday since 2012.
Very good service. Thanks to Jessica and Howard and the rest of the team.
Many a tropical paradise has snakes in the grass – figuratively, if not literally. Maybe there are jet-skis in the bay or biting insects.
You think you've found heaven – but there's a chance of disappointment.
However, The Datai is perfect. This five-star resort is set in lush rainforest on the north-west corner of the Malaysian island of Langkawi, an hour's flight from the capital, Kuala Lumpur.
An impressive place
There are a total of 121 rooms, suites and villas. The main building stands on a steep hill. Below lie the individual villas, hidden among trees that descend a quarter-mile to the beach.
The hotel has recently had an extensive renovation - but under the supervision of the same architect who worked on the original construction in 1993 to make sure the unique 'Datai DNA' was retained. So all the rooms and villas have been delightfully refreshed and there is a new nature centre to underpin the resort's focus on sustainability. And there's also a new health club right by the beach.
We are visiting this fine retreat for the second year running. Nothing is less than wonderful. At The Datai, every day seems better than the last.
What to expect
The weather, outside the rainy season, which starts in April, is hot but not humid; a breeze keeps the sun's effects in check. High season runs from Christmas to the end of March, then resumes in August.
The private beach is one of the most beautiful on Earth, and runs for a third of a mile below the loungers of the beach club, where we sip cocktails and savour seafood linguine for lunch.
There are four restaurants, in which 60 chefs produce a range of European, Malaysian and Thai food which is never less than delicious – and they also have a good children's menu. And there is the Lobby Lounge for light snacks.
Perhaps to celebrate a special occasion, or just if you feel like it, The Datai can also create a personalised candlelit dinner on the beach for you.
Penny, my wife, accuses me of committing genocide on the local prawn population – but my, they are superb, served with a range of spicy sauces that never get boring.
I pig out on scallops and octopus slices, served on a bed of celery puree with tamarind sauce, followed by lobster medallions and... well, I could go on endlessly.
Penny and I are the world's worst golfers, but play a couple of times a year. The Datai course must be one of the loveliest anywhere, with the sea almost lapping some of the greens. Others lie beneath a towering virgin mountain. I lose more balls than I can count by smiting them into the neighbouring rainforest – but recover plenty by wading into streams where other players have not bothered to retrieve them.
Blissful days
We swim a lot. We collect shells. One evening, we embark on a sunset cruise aboard the hotel's delightful replica Malay sailing vessel.
Penny's favourite active outing is our attempt to circle the bay while standing upright on a paddleboard.
Both of us decide this is pretty good going for a 70-plus-year-old. All around us, young things are falling off their boards. Not that I am any better. My giraffe-like frame cannot hold its balance for more than ten seconds.
Many of the guests are British, many of whom have been holidaying here for years. One-third of the hotel's business is repeat, which is always a good sign – and many of the 420 staff have worked at the resort for more than ten years.
Most visitors stay at least a week, and linger for as long as a month.
Penny strolls to the beach and has the thrill of seeing a big sea otter only a few yards distant, up a little creek. The butterflies are fabulous, too, and the hotel offers guided nature walks as part of its package.
A reason (or two) to return
Fantastic food, natural beauty, stylish simplicity and blissful comfort are the selling points of The Datai. The Malaysians are wonderfully friendly hosts and nothing is too much trouble.
I will not be popular with our fellow guests when we return next year – as we certainly will – for whispering The Datai secret. But we love the place, and it seems mean to keep it to ourselves.
I have stayed in few resorts where we have experienced such contentment, and that sensation is worth a king's ransom.
First published in the Mail Online - November 2018
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