Your calls always answered within 5 rings.
Excellent service from start to finish and all in between. Thank you
Wouldn't book with anyone else, been booking with you for years, and will always return,
After some flight changes by BA just prior to our trip Aiden sorted every thing out and all went smoothly. Definitely recommend.
Sorted things out when the airline server was unobtainable. Also understood that being a stroke victim the assistance I required.
Thanks to Travis for recommending the hotel in KL. Ideal location and we got OAP passes and rode at the front of the Roller coaster in the theme park! Our window had a fab view of the 2nd tallest building in the world and there is a massive swimming pool!
As usual we received excellent service t
The holiday plan was great apart from the Millenium Okaza hotel in Dubai where the pool was closed for renovation which we didn’t know about.
Thanks Les, as always
Excellent service from Oli. Thank you
Information and entry requirements for one country visited would have been appreciated but otherwise all worked out extremely well.
Glen was very professional and gave great advice to us.
Everything went very well - the information given about local travel, the transfers, the communication. All superb.
Five stars
Excellent service as always
Warren organised everything efficiently. We had a brilliant holiday.
DialAFlight always looks after you
Rupert Chadderton and his team helped us plan our magical holiday to Malaysia. They took the stress out of planning our holiday and helped us with any issues or concerns we had in the planning. They were fantastic.
We were not expecting to have to pay for entertainment on a seven-hour flight on Fly Dubai, which offered very limited service in cramped conditions.
Would not recommend Cathay connection times in Hong Kong.
My only criticism is that the DAF team should have had better info about Singapore Airlines A380 business class seating, which is seriously awful and frankly a disgrace for the money.
I’ve been using Ryan at whois fantastic. I’ve recommended DialAFlight to all my friends
The assistance at Abu Dhabi and Kuala Lumpur wes great as opposed to Heathrow which was awful.
We have been looked after by Kylie for over 25 years. Simple or complicated travel, she has always helped to craft our holidays beautifully
Great service and courtesy
Thank you Riley for excellent customer service.
Jade Williams who planned our trip was amazing, friendly and very professional.
We greatly appreciated Cat's professionalism and attentiveness and will certainly be contacting her for all our future travel arrangements.
First time we've used DialAFlight after being recommended by a colleague. Phone was answered immediately and I was speaking to a really helpful and knowledgeable lady called Kennedy. She sorted my flights out exactly as I wanted and saved me an unbelievable £800 compared to booking direct. She sorted my wife's mobility scooter and special assistance at all airports. Once I'd paid she gave me the booking ref. I went straight to Singapore Airlines website and there was my booking. I was given a special 24/7 number to ring in case of any emergency. Absolutely amazing service. Don't hesitate - book with DialAFlight.
We feel safe using DialAFlight. Craig is very helpful
Always delighted with the service Rupert gives
Many a tropical paradise has snakes in the grass – figuratively, if not literally. Maybe there are jet-skis in the bay or biting insects.
You think you've found heaven – but there's a chance of disappointment.
However, The Datai is perfect. This five-star resort is set in lush rainforest on the north-west corner of the Malaysian island of Langkawi, an hour's flight from the capital, Kuala Lumpur.
An impressive place
There are a total of 121 rooms, suites and villas. The main building stands on a steep hill. Below lie the individual villas, hidden among trees that descend a quarter-mile to the beach.
The hotel has recently had an extensive renovation - but under the supervision of the same architect who worked on the original construction in 1993 to make sure the unique 'Datai DNA' was retained. So all the rooms and villas have been delightfully refreshed and there is a new nature centre to underpin the resort's focus on sustainability. And there's also a new health club right by the beach.
We are visiting this fine retreat for the second year running. Nothing is less than wonderful. At The Datai, every day seems better than the last.
What to expect
The weather, outside the rainy season, which starts in April, is hot but not humid; a breeze keeps the sun's effects in check. High season runs from Christmas to the end of March, then resumes in August.
The private beach is one of the most beautiful on Earth, and runs for a third of a mile below the loungers of the beach club, where we sip cocktails and savour seafood linguine for lunch.
There are four restaurants, in which 60 chefs produce a range of European, Malaysian and Thai food which is never less than delicious – and they also have a good children's menu. And there is the Lobby Lounge for light snacks.
Perhaps to celebrate a special occasion, or just if you feel like it, The Datai can also create a personalised candlelit dinner on the beach for you.
Penny, my wife, accuses me of committing genocide on the local prawn population – but my, they are superb, served with a range of spicy sauces that never get boring.
I pig out on scallops and octopus slices, served on a bed of celery puree with tamarind sauce, followed by lobster medallions and... well, I could go on endlessly.
Penny and I are the world's worst golfers, but play a couple of times a year. The Datai course must be one of the loveliest anywhere, with the sea almost lapping some of the greens. Others lie beneath a towering virgin mountain. I lose more balls than I can count by smiting them into the neighbouring rainforest – but recover plenty by wading into streams where other players have not bothered to retrieve them.
Blissful days
We swim a lot. We collect shells. One evening, we embark on a sunset cruise aboard the hotel's delightful replica Malay sailing vessel.
Penny's favourite active outing is our attempt to circle the bay while standing upright on a paddleboard.
Both of us decide this is pretty good going for a 70-plus-year-old. All around us, young things are falling off their boards. Not that I am any better. My giraffe-like frame cannot hold its balance for more than ten seconds.
Many of the guests are British, many of whom have been holidaying here for years. One-third of the hotel's business is repeat, which is always a good sign – and many of the 420 staff have worked at the resort for more than ten years.
Most visitors stay at least a week, and linger for as long as a month.
Penny strolls to the beach and has the thrill of seeing a big sea otter only a few yards distant, up a little creek. The butterflies are fabulous, too, and the hotel offers guided nature walks as part of its package.
A reason (or two) to return
Fantastic food, natural beauty, stylish simplicity and blissful comfort are the selling points of The Datai. The Malaysians are wonderfully friendly hosts and nothing is too much trouble.
I will not be popular with our fellow guests when we return next year – as we certainly will – for whispering The Datai secret. But we love the place, and it seems mean to keep it to ourselves.
I have stayed in few resorts where we have experienced such contentment, and that sensation is worth a king's ransom.
First published in the Mail Online - November 2018
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