Your calls always answered within 5 rings.
Definitely will use DialAFlight again and recommend to others. Trip was fantastic - thanks!
Lost my baggage on return trip but delivered following day to my home - inconvenient but all OK
Great service
Leo was the best, he searched for ages for the best flights for me and was so friendly and professional. I would 10/10 book more long hauls from him as he made the process so easy and stress free.
Thank you for all your help. Everything ran very smoothly. Harry was brilliant
Wouldn't recommend flying economy to Australia - seats cramped and food not that good
Qatar Airlines operate a comfortable and efficient service with Business Class lounges at Doha and Melbourne. The only failure was at Birmingham with no lounge on departure and a shortage of ground staff at 0600 arrival which caused a delay in docking and progress through customs. Not the fault of DialAFlight who had excellent attention to detail.
A very thoughtful company which kept us informed all the time. Helpful and polite and cannot thank them enough.
Everything went smoothly and everything was exactly as promised. Thank you for a stress-free trip!
Excellent service from Thomas. Our trip to Singapore, Melbourne and Cairns went very smoothly and exactly as planned with no problems at all. Would definitely recommend DialAFlight
Very pleased with your help and the fact that a person answers the phone. All my queries were promptly resolved.
Always helpful even when I ask awkward questions
Seamless as always - excellent service
Bradley was excellent. Responding immediately to any questions. A fantastic service and always contactable.
I will never again fly with Jetstar. They are without doubt the worst airline I have ever used in over 30 years of longhaul travel.
Very impressed with Liam Rush who took my draft itinerary and arranged it all very quickly and got back to me with a quote. He was always available for follow up questions and changes
Billy Gardner a great help every time
All went very well, thank you.
We have been using DialAFlight for 12 years now, booking trips to Australia. Michelle Dooler and her team have been excellent throughout.
Very professional.
Tommy Ellis was a real help. Thanks Tommy I’ll be booking again shortly
Would not recommend The Swan River Hotel in Perth
Excellent communication and help from Joey and the team.
When will Qantas be flying direct from Manchester? The only downside to flying from London is Heathrow Airport - the worst airport we’ve ever used.
Great service as always from Gino. Everything worked out perfectly and I have already recommended DialAFlight to friends who have booked a holiday.
Just a comment on our wait for London to Manchester flight. We were waiting 5 hours but we could have been on a much earlier one
Everything as promised. I was very pleased with all arrangements and will definitely use you again
Very helpful. Enjoyed the flight
I wouldn't book my holiday with anyone else but DialAFlight. Lovely friendly people when I phone even with a wee problem they are most helpful and I always recommend you to my friends.
We spent a month in the Far East and Australia. DialAFlight organised 11 different flights, 9 hotels, transfers and a number of excursions for us. Everything was perfect!
We step out of limpid, tropical air into the rich, dark-wood, terraced lobby.
Several staff take everything from your hands, sit you down and give you a cup of Wonderful Sky. Instantly refreshed, you wonder why you've never had it before. It's because they invented it: spring water, cinnamon, honey, lime juice and pandanus (a Thai herb). Like everything at the Tongsai Bay resort in Thailand's Koh Samui, it's exceptional.
With 83 rooms nestled into 28 acres of green hillside, each room, family cottage and villa overlooks Tongsai Bay beneath a sky that alternates between shades of blue, green and flaming sunset amber.
Of nature's glory my children take no notice, and yours won't either. What they do immediately see and love are two pools. One for adults and one for kids.
Then there are the family activities for all ages; kayaking, tennis, sailing, paddle-boarding, windsurfing, Thai music, dancing, language and, err, fruit carving - the children loved hacking at nutritious fruit without having to eat it. You go to your room, or better still to your villa with an oversized bathtub on a deck with a stunning view. Maybe first you'll have a massage.
Massage is to Thailand what wine is to France. The interaction between you and the masseuse is a cross between thermodynamics and yoga. It's serious.
And then there are the wonders produced in the kitchens. Whether it's Thai, Chinese, Japanese, Italian or European cuisine, they've got it all.
The kids exclaim: 'This is the best burger, waffle, ice cream etc ever!' You're astounded by the wonder that is Kha Soi Kai (curried chicken with egg noodles).
I had the Tongsai Bay eggs benedict with hash browns and Penang curry and immediately booked a private cooking class.
While I learned to whip up a four-course Thai lunch, my husband learned to do nothing and the children played ping-pong and billiards. Then they all devoured the lunch.
Managers Martin Heiniger and Mark Harrison lead an award-winning team who have a deep, eco-responsible respect for the environment, including running their own organic garden.
We toured it with Earng from reception and chef Golf (her nickname - almost everyone has one, including 'Guitar' at reception).
They displayed all their herbs, including Morning Glory. Yes, I know what that phrase means and so do the ladies here. They giggled and then showed my husband the organic cucumbers.
The family-owned, family-friendly Tongsai Bay resort may be secluded but it is just a short drive to all manner of adventures. The rainforest Skyhawk zip line turns you into a superhero.
You can have a day trip to a pristine emerald lagoon with snorkelling, kayaking and lunch.
You can go crazy in banging, neon clubs and
then return to the calm of the Tongsai Bay, and this exclusive tranquillity is
at the heart of its magic. You always feel as if they have all the time in the
world for you and that you're the only ones there. That's their secret.
The resort celebrated its 30th anniversary in 2017, still with employees from when they opened as the first luxury hotel on Koh Samui.
We left Koh Samui for 'the greatest city in the world'. At least that's the view of Bjorn Richard Richardson, manager of 137 Pillars Suites & Residences, in the heart of Bangkok. This hotel-cum-residence is inventive, cool and busy.
The clever design touches include details such as a check-in lounge with a massage chair, shower and sleeping pod, and a digital golf facility with a resident pro. The hotel's London cab runs you to and from all nearby hotspots and Nori and the reception team will take care of all your planning.
The 27th-floor pool is a crowning touch and the Nimitr restaurant is elegant and inventive. In Bangkok, one must go to Chatuchak (world's biggest market), Chinatown (the world's biggest) and the reclining Buddha statue (the world's biggest). And then return to the tranquillity of 137 Pillars.
First published in the Mail on Sunday - August 2018
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