Your calls always answered within 5 rings.
Finn as ever always on hand to help.
We had problems with our flight. But Tom and Lee worked very hard to get us flights back home.
Perfect, as usual.
Excellent service as always - we will be booking again for November
Another well organised holiday - many thanks to Charlie.
Great support from Mark Cushway to make sure the booking went smoothly
Finn was excellent as usual.
Fantastic trip - everything better than anticipated. Great organisation. Can’t recommend you highly enough!
Great, thanks Joey
A very successful holiday, thank you
Billy Gardner is a brilliant agent and I highly recommend him
A very efficient and smooth process. Your local representative, Nook, suggested a tour by boat which turned out to be exceptional value for money.
The service is simply outstanding. From re booking a flight in Vietnam at 2 hrs notice to changing hotels 3 times on our Thailand trip Nicholas Brew is simply incredible. We are already booking flights for the summer and other trips for 2026. I cannot recommend DialAFlight highly enough
The trip went so smoothly. Every single transfer was on time and communicated to me by each hotel. I didn't have to do anything. And Tristan was on hand when I had an issue with a case being delayed. The best service.
Excellent service - hopefully booking next year's flights shortly.
Vinny and the team were easily contactable and responsive. The hotel recommendation was spot on and I couldn’t have asked for a more perfect week.
Excellent service as always
Excellent service provided at all times
First class job
I have told many friends to call Karl for worry free flights
Everything went to plan. Staff are readily available for advice. Great holiday at a reasonable price
I have been using DialAFlight for many years and have never been let down. Thank you for yet another amazing holiday, Jackson.
Excellent communication
We know if we need help you are always there for us.
My only minor criticism was that the pick up time for one domestic flight within the trip was far too early arriving at the airport for 6.30 am with the flight not scheduled until 10.15am
Everything went great
Julie was great. Very helpful.
Brilliant service - always there to help. Thank you
Matthew has been brilliant as always, will be booking next year's trip with him very soon.
Transfer times at Singapore Changi Airport need to be more generous. One hour is not sufficient to change flights when the departing flight is from a different terminal.
Phuket may not be perfect. But parts of it are approaching that state of bliss. And it's fairly easy to avoid the parts that aren't.
For example, the busy beachside strip of Patong can be rather a test of patience for those of us who might have grown a little weary of sunset-to-sunrise shenanigans.
But that's not the whole story. After all, Phuket is quite a big island, stretching 30 miles north to south and 13 miles across (joined to the mainland by the Sarasin Bridge) and it offers plenty of options for holidaymakers looking for almost-guaranteed sunshine.
It has come a long way since the days when it boasted just a few beach front bungalows for barefoot backpackers in the Seventies. Back then, it was a grim 17-hour bus ride to get there from Bangkok.
The construction of one international airport later, and there are more than 750 licensed places to stay, with 47,000 rooms available. And in the next few years another 35 hotels are expected to be built.
Mick Jagger, Beyonce, Kate Moss and Rihanna are among the celebrities who have all checked in at Phuket at one time or another.
On my most recent visit I stayed at the five-star Dream Phuket, a newish hotel on Layan Beach, a lovely, tranquil stretch of sand on the island's west coast. It is only 20 minutes from Phuket International Airport, but definitely away from any hustle and bustle.
It has giant beds in large rooms, partly open-plan bathrooms, an enticing swimming pool, international cuisine, a roof-top bar with infinity pool - from which there is a breathtaking panoramic view of the surrounding lush hills - and a great spa offering the full range of treatments including deep tissue massages, aloe wraps and spice scrubs.
At the signature restaurant Trilogy, there's a 'theatre' kitchen where you can watch the chefs sauté and flambé to their hearts' content.
The hotel is not directly on the beach, but it has a separate beach club, with sun loungers and private cabanas, just two minutes away by shuttle bus.
It is at the beach club that the young and fabulous from Russia, Singapore, Australia and Britain pose on their stools at the swim-up bar and use their phones to snap, study and share their selfies. All day long.
That is good news for the rest of us, as it means there's no wait for the cheap massages on the beach. They're seriously good; I couldn't resist having two in one day. During one of them, a vast man having a massage next to me snored loudly despite the fierce kneading.
Less than half a mile from our hotel is the Project Artisan, Laguna. A labour of love from a gentle Croatian couple with a deep affection for all things Thai, it's a restaurant and deli, open for breakfast, lunch and dinner.
The hotel also offers foot massages and mani-pedis, while there are plans for a cookery school and art club.
A boat trip is a must. Some prefer to barter for a place on speedboats, which take a well-worn route to celebrity-touched islands such as Phi Phi Le, where Leonardo DiCaprio's film The Beach was shot.
I opted for a trip on a larger boat which motored to the less well-known Phang Nga Bay. If you want to be more active you can kayak, swim off the back of the boat - or watch long-tailed boats take visitors to the islands of Khao Phing Kan and (The Man With The Golden Gun was filmed here) before returning as the sun sets.
The boat crew speak fluent English and Chinese and, at the end of my trip, the captain said: 'If we have done anything wrong, we hope you forgive us.' There's absolutely nothing to forgive.
The next time I return to Phuket (and I will be returning) I hope to explore more of the island and perhaps fit in a safari experience – yes they offer safaris in Thailand! There are some great luxury safari companies which come highly recommended and offer authentic and respectful encounters with native wild elephants and other spectacular wildlife. After all, there’s more to Thailand than stunning beaches and spas- but it’s a good place to start.
First published in the Daily Mail - March 2018
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