Your calls always answered within 5 rings.
You did a very good job. Thank you.
Excellent performance, lives up to your promise, excellent staff. I recommend you to all my friends and family.
Yes, but ticket price significantly higher than available online Buy ticket out of loyalty, may not in the future
First class service as usual
I have already recommended you to several friends! Everything went well on our trip. Would just make one comment in that the Radisson at JFK airport is undergoing a refurb. The rooms were done and were excellent but the public and dining spaces were pretty dire and due to hotels position on the parkway, 10 mins from the airport there is nowhere else near to eat. Terrible road works at JFK suggest you mention to clients they head for an earlier transfer bus.
Patrick, our customer service representative was excellent. He was available to answer any questions. He was professional, knew his products and knowledgeable. It was easy to contact him when abroad and all transfers went according to plan. I would book again with Patrick because of his consistent , reliable and outstanding customer service.
There was a delay entering St Kitts as we had not completed the online immigration form, which is a requirement since COVID for all countries, as we were informed. It would be helpful to have this confirmed, as l have already booked and paid for my Brazil holiday.
Great communication, especially when I needed advice and support..
Had a fab holiday and the flight there and back was a dream
Everything went as planned so I'm happy with the company. Would use again.
Responsiveness to queries not as timely as usual
I will definitely be using DialAFlight again. Everyone was very helpful and booking was very easy. All the details we needed were there in our app with no problems. Would definitely recommend to friends
Ethan was attentive and got us the right price and timing of our flights, excellent work
Great service. Manny was always there to answer any questions. Will definitely use again
We had a wonderful holiday in Nevis. Stan was great to deal with both for this holiday and for the last one.
Absolutely first class - above and beyond service from Christian
Good to deal immediately with a person when ringing rather than the rigmarole of multiple choice recorded messages
Always helpful and efficient
Great assistance provided by all involved at DialAFlight. Much appreciated
Just to say the food on the flight was much improved
Huge thank you to Harrison. First of all he has helped me for the past two years amending this booking to different destinations and dates due to covid. Then the day before I was due to fly and printing out documents I realised that I had booked the wrong room and he was able to get this changed for me within 24hrs of departure.
Easy access to Blake who also kept in touch to make sure everything was OK
Rory brilliant as usual. All staff are caring and seem happy
Ian and Manny. Thanks for amazing friendly instant service. Just nag BA about their appalling catering.
We had a wonderful holiday. A big thanks to Stan (and his team) for all his help in making our holiday so enjoyable.
As ever the service from Matthew was exemplary. Our first choice when researching and booking holidays
Very helpful and easy to do business
Jenson contacted us in St Kitts to let us know our plane was flying
Have used DialAFlight on numerous occasions and every time the service has been outstanding from booking to keeping you updated on changes. Very friendly, helpful, and professional.
Very happy with the service, kept in touch and answered all my questions. Will definitely return to DialAFlight when this pandemic is over.
Trailing vines and creepers brush my face as I scramble over tangled roots and fallen logs. The rainforest is hot and steamy, and the only sound is the shrill cries and hoots of birds calling to each other high up in the treetops.
Suddenly I hear a rustle of leaves and look up to spot black faces peering down at us. Vervet monkeys are checking us out before they leap off through the branches and disappear into the dense vegetation.
Earla is leading me along a nature trail at Stonyhill on the tiny Caribbean island of Nevis. Some 3,000ft above us, the summit of the dormant volcano, Nevis Peak, is lost in cloud.
It takes a gruelling five-hour trek to reach it so I have opted for a shorter hike, learning about the healing properties of plants and trees.
As we pick our way across narrow ravines, Earla points out the prickly soursop fruit (anti-carcinogenic) and the creeping charlie ground ivy (good for high blood pressure). She picks up large brown and white leaves lying beneath my feet.
'They are from the trumpet tree,' she explains.
'We make tea with them to cure coughs and colds.'
Nevis itself is quiet and unspoilt but is easily accessible with direct British Airways flights to St Kitts, its larger sister, followed by a short speedboat transfer. The only traffic jams here are caused by herds of sheep and goats.
I am staying at the Nisbet Plantation, a former sugar plantation and the only one situated right on the beach. Its rocky groynes are used as diving boards by pelicans on the lookout for breakfast.
Pretty clapboard cottages are scattered among the palm trees and dinner is served in the Great House, where guests are greeted by Patterson, the flamboyant maitre d', who has a collection of 6,000 ties. Afternoon tea is served on the terrace beside the croquet lawn, and with friendly staff who all address you by name, it is easy to see why guests return time and again.
The ruins of a sugar mill stand at the entrance and the old stone oven is still intact with a plaque in memory of Fanny Nisbet, whom Horatio Nelson met here and eventually married in 1787.
Their wedding took place at the Montpelier Estate, now the deluxe Montpelier Plantation Hotel situated in the mountainous interior, and you can learn more about his life in the Nelson Museum in the capital, Charlestown.
The remains of sugar plantations are dotted across Nevis. The New River Coconut Walk Estate was the last to close in the 1950s and will soon become an open-air museum.
Others have been converted into hotels. My favourite is Golden Rock, which has fantastic gardens and panoramic vistas of neighbouring Monstserrat.
For an authentic Caribbean meal, head to Sunshine's on Pinney's Beach. I opt for spicy jerk chicken with rice and peas, and the owner's signature Killer Bee cocktail. Back at the hotel I flop into a hammock strung between the palm trees.
Most who venture to Nevis also take in the white-sand beauty of big sister St Kitts, which lies just 50 miles - but a breathtaking world away - from the glitzy enclave of Antigua.
Little St Christopher, as it's sometimes called, was the first Caribbean island to be spotted by Columbus and he gave it the name of his patron saint and namesake. Visually, it's a seductive fairytale island of dark forests and cloud-capped mountains, a tiny landmass in a crystal clear sea.
Columbus showed a little more imagination when he named Nevis because he thought the clouds surrounding its peak looked like snow. Its original name was Nuestra Senora de las Nieves (Our Lady of the Snows).
Less touristy than Nevis, St Kitts has a down-to-earth feel and in its quieter spots you're more likely to encounter wildlife than you are humans. There are more monkeys on St Kitts than people. The Green Vervets brought here by the French as pets look cute but they can be tricksy, with thieving a problem.
Key sites on St Kitts include Brimstone Hill, the island's one-time fortress. Play soldiers at this former British stronghold and you'll be rewarded with stupendous views and a site so pristine that the troops could just have moved out.
When night falls, head to the famous Strip for a rum punch stumble; home to Mr X's Shiggedy Shack and a string of other beach bars. Drink, dance and enjoy the stars in the big skies above.
And the perfect way to shake off a night on the tiles Caribbean-style? With one of those hammocks strung between palm trees, of course…
First published in the Mail on Sunday - June 2016
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