Your calls always answered within 5 rings.
Nearly all good. Time for transit in Madrid from Iberia to BA was not enough, too much walking with multiple security checks on hand baggage.
Kept in touch with me in case I needed any help. Felt secure
We would not choose United Airlines again
Well oiled team at DialAFlight
Thank you so much for arranging a wonderful holiday, everything went incredibly smoothly, the guides we had were very knowledgeable and more than helpful and every transfer happened on time, fantastic service!
Marco and Joe helped us to arrange a two week personalised itinerary to Costa Rica. They were very helpful and accommodating with any queries we had and all the tours including car hire and hotels were a great success. Very friendly company.
Excellent feedback form
Great itinerary providing full coverage of Costa Rica. Swiss Travel local handling excellent and transfers between hotels super smooth and reliable
As we had to take two flights it would have helped to know bag allowances for both flights. We were unaware if we had to claim our luggage going through transit or not and again American Airlines didn’t provide any info
Gavin managed to get us good seats - without even asking.
Jason and his team go that little bit further and are brilliant
All excellent again, except Alamo car rental from Golfito to San Jose. Car died completely in 34C temp. Tried every Alamo tel number and email. No answer on any. Eventually car restarted - drove to nearest Alamo and changed car.
I recommended you to others on my trip
Fabulous trip - Noah was a great help and everything went really well. Only one note - advise all customers hiring a car that they must have a credit card not just a debit card.
Thank you to Jackson, our agent, who arranged this for us
Outstanding as always..
United Airlines big delays
Jerry and the team were so helpful and friendly. Just booked flights only, and the flights we booked were cheaper than anywhere else we’d looked
The BA flight coming back was the one with 8 seats in a row in business class. Was led to believe it’s the newer aircraft with 4 seats. We managed to get the end middle seats, so did not have to jump over anyone’s feet.
Very helpful personalised service. Everything went smoothly.
Everything worked perfectly.
Friendly, good advice. Presented options. Good comms. Thank you
Flight home was significantly delayed, but obviously that's out of your hands.
Excellent holiday to Costa Rica, well planned and executed. Thanks to Mason and Russell for their help.
Staff always on hand to answer any questions and were polite at all times
Peace of mind, so convenient a service
Very well organised tour. Timing with connections a bit tight
We absolutely LOVED our trip - thank you so much to Chris Briggs for suggestions, arranging, advising and assistance! The hotels were wonderful. All of our transportation/trips were exceedingly well organised, on time and very friendly and informative. We especially loved Hotel Arenal Manoa in La Fortuna - would have loved an extra day or two there! Service was second to none and such a beautiful setting. The hot springs are wonderful. Hotel and Spa Poco a Poco - again, wonderful service and lovely place to stay. Hotel pool is beautiful and the hotel is set up / laid out / equipped so well to allow for all the rain showers! Overall, a wonderful trip, we are so pleased to have experienced it!
Thank you for being so efficient and making my travel arrangements so effortless and enjoyable.
Emergency helpline was useful
Costa Rica is like an I-Spy book checklist of exotic holidays; you can travel from the Caribbean coast to the Pacific, stroll on white beaches with monkeys and pelicans and zipline through mountainous cloud-forests.
But unlike some of its wilder neighbours, the water is filtered, the hotels are chic, crime is low and the food is healthy, with a heavy focus on meat, rice and black beans.
My trip began at El Mangroove, a sophisticated boutique hotel on a beach on the Gulf of Papagayo on the north-east coast near the border with Nicaragua. There were howler monkeys in the trees, and cocktails at the bar.
It's not far from the Arenal volcano, a natural wonder that looks like a child's drawing. The shape of an incense cone, it sits reflected in Arenal lake, a manmade bowl of water fringed with vine-looped trees.
Luckily it hasn't erupted since 2005, though it still feeds hot springs all around the area. At the Tabacon hot springs complex, it emerged that 'hot' meant 'skinsearingly boiling'. There are more than 20 pools and waterfalls in the black volcanic rock, among tropical plants and flowers.
In one pool, an elderly couple stood blissfully beneath the waterfall, while others floated in glassy jetblack ponds amid floating clouds of steam as evening fell.
I found my own little pool, and lay back with my eyes closed for so long that I opened them to find myself facing a pair of orange Crocs worn by a concerned Texan man who was clearly wondering if I was dead. If I was, it was a good way to go.
That night, I stayed at the Arenal Springs hotel, a Spanish-style resort featuring rows of neat bungalows, like a tropical version of The Truman Show. I was worried that my Spanish doesn't extend beyond 'vino por favor', but almost everyone speaks English in the country's resorts, used as they are to vacationing Americans.
Costa Rica's main draw for me, though, was the wildlife. Already, I'd seen citrus-peel-bright butterflies, vultures circling over the Pan-American highway, and a clutch of hefty iguanas slowly blinking the day away in a tree.
But a cruise down the San Carlos river made all that look like a palatecleanser. As the boat set out across the still, peat-brown water, vines and foliage hanging from the banks, a cayman lay immobile on the sand, watching us with eyes golden as chocolate money.
There were basilisk lizards the searing green of primary-school poster paint, mangrove swallows following the boat, and - high up in the branches - a sloth, dangling upside down.
We saw capuchin monkeys with faces like cross old men and birdlife to make any twitcher weep - a fluffy Great Potoo, Amazon kingfishers and boat-billed herons perched on bleached branches.
The following day, we headed uphill to Monteverde, a small town in the mountainous north west. It's more than 5,000ft above sea level and wreathed in misty cloud. And when we arrived, it was raining biblically. It's a town for backpackers and adventurers, strung with telegraph wires and lit by the fog lamps of Isuzu trucks.
I found the thin, humid air hard to breathe, and though our hotel, El Establo, was smart and pleasant, I was relieved to get into the cooler cloud forest the next day, where Selvatura Park offers ziplining through the trees (I feebly declined), a beautiful butterfly house, a hummingbird garden, and a walk along eight astonishing hanging bridges (I said yes to all three).
In the hummingbird garden, the tiny birds whirred frantically around feeders filled with sugar water. Flashing emerald, royal purple and scarlet, and so tame they'll perch on your finger, it was like holding a tiny portable fan, and one of the best experiences of the trip - particularly when a coatimundi emerged and snuffled through the flowers.
The hanging bridges are where parts of the Paddington movie were filmed. There was no sign of Aunt Lucy, but we did hear howler monkeys barking in the trees like a pack of junkyard dogs, and trip over a millipede the size of an inner tube.
After that, riding a horse through the Santa Rosa National Park amid clouds of yellow butterflies, and visiting the Monteverde coffee plantation belonging to flirtatious 78-year-old Don Juan ('He has a much younger wife,' said our guide) were added bonuses.
We finished the trip at Dreams Las Mareas, above Salinas Bay and close to Nicaragua. Newly built, with swim-up terraces by the rooms, and a series of high-end restaurants, this is luxury the American way with every whim catered for.
I'll admit I preferred the wild side, where vultures hover over houses the colour of Skittles sweets, monkeys hurl themselves through the vines, and a kaleidoscope of tropical birds whirls among the soursop trees of the rainforest, high above the clouds.
First published in the Mail on Sunday - June 2016
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