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My trip went very smoothly and my flights with all airlines were good. Jerry was great keeping in contact. I have recommended him to several people and I know he’s booked other friends already.
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Kuala Lumpur Airport much further away than expected. At least an hour's drive. Re: Malaysian digital arrival card - Immigration officials very disorganised and we ended up having to complete it twice. When flying to Auckland KL airport only had 3/6 desks manned. Long and chaotic wait. Would advise arrive 3 hours plus early for flights out of KL.
Everything was good apart from the problems with the satnav in the car
Not all the information given was detailed enough. For instance we didn't realise there was more than one ferry provider, which operated from different terminals, fortunately we found this out ourselves before travel. Communication, support and advice we received before the trip was good.
Note to Callum - all went very smoothly thank you.
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We were kept informed of any changes and all went to plan. Would use DialAFlight again
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All went perfectly
Riley was, as always, responsive to our plans and gave some helpful and practical advice. We had a cracking holiday!
We were well informed about changes to our flight times. Good value ticket prices
Trip ran smoothly from start to finish. All flights worked well, smooth transitions. Hotels were in perfect locations for our needs.
Your provision of chauffeur and airport assistance throughout our journey was much needed and worked perfectly. Thank you!
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Great availability on the phone to help and prompt follow up with email documentation
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Travis is always extremely helpful
Always helpful and speedy.
As ever, it was a brilliant experience booking our flights through you. Knowledgeable about routes and transfers, I always find it takes so much of the stress away to book our long haul flights with you.
Wayne Bailey has been excellent throughout this travel plan. Would highly recommend him.
From start to finish the whole process with Nicole was really easy. She tailored a trip to my requirements and even helped us out the day before we were due to fly back with our seating arrangements. Overall a very professional service
Just the time between the connecting flights on return was a bit tight. Otherwise all perfect.
We had multiple problems with getting our request for vegetarian meals - these weren't available on 3 out of 4 flights. But otherwise great service from Becky and the team thank you
Costa Rica is like an I-Spy book checklist of exotic holidays; you can travel from the Caribbean coast to the Pacific, stroll on white beaches with monkeys and pelicans and zipline through mountainous cloud-forests.
But unlike some of its wilder neighbours, the water is filtered, the hotels are chic, crime is low and the food is healthy, with a heavy focus on meat, rice and black beans.
My trip began at El Mangroove, a sophisticated boutique hotel on a beach on the Gulf of Papagayo on the north-east coast near the border with Nicaragua. There were howler monkeys in the trees, and cocktails at the bar.
It's not far from the Arenal volcano, a natural wonder that looks like a child's drawing. The shape of an incense cone, it sits reflected in Arenal lake, a manmade bowl of water fringed with vine-looped trees.
Luckily it hasn't erupted since 2005, though it still feeds hot springs all around the area. At the Tabacon hot springs complex, it emerged that 'hot' meant 'skinsearingly boiling'. There are more than 20 pools and waterfalls in the black volcanic rock, among tropical plants and flowers.
In one pool, an elderly couple stood blissfully beneath the waterfall, while others floated in glassy jetblack ponds amid floating clouds of steam as evening fell.
I found my own little pool, and lay back with my eyes closed for so long that I opened them to find myself facing a pair of orange Crocs worn by a concerned Texan man who was clearly wondering if I was dead. If I was, it was a good way to go.
That night, I stayed at the Arenal Springs hotel, a Spanish-style resort featuring rows of neat bungalows, like a tropical version of The Truman Show. I was worried that my Spanish doesn't extend beyond 'vino por favor', but almost everyone speaks English in the country's resorts, used as they are to vacationing Americans.
Costa Rica's main draw for me, though, was the wildlife. Already, I'd seen citrus-peel-bright butterflies, vultures circling over the Pan-American highway, and a clutch of hefty iguanas slowly blinking the day away in a tree.
But a cruise down the San Carlos river made all that look like a palatecleanser. As the boat set out across the still, peat-brown water, vines and foliage hanging from the banks, a cayman lay immobile on the sand, watching us with eyes golden as chocolate money.
There were basilisk lizards the searing green of primary-school poster paint, mangrove swallows following the boat, and - high up in the branches - a sloth, dangling upside down.
We saw capuchin monkeys with faces like cross old men and birdlife to make any twitcher weep - a fluffy Great Potoo, Amazon kingfishers and boat-billed herons perched on bleached branches.
The following day, we headed uphill to Monteverde, a small town in the mountainous north west. It's more than 5,000ft above sea level and wreathed in misty cloud. And when we arrived, it was raining biblically. It's a town for backpackers and adventurers, strung with telegraph wires and lit by the fog lamps of Isuzu trucks.
I found the thin, humid air hard to breathe, and though our hotel, El Establo, was smart and pleasant, I was relieved to get into the cooler cloud forest the next day, where Selvatura Park offers ziplining through the trees (I feebly declined), a beautiful butterfly house, a hummingbird garden, and a walk along eight astonishing hanging bridges (I said yes to all three).
In the hummingbird garden, the tiny birds whirred frantically around feeders filled with sugar water. Flashing emerald, royal purple and scarlet, and so tame they'll perch on your finger, it was like holding a tiny portable fan, and one of the best experiences of the trip - particularly when a coatimundi emerged and snuffled through the flowers.
The hanging bridges are where parts of the Paddington movie were filmed. There was no sign of Aunt Lucy, but we did hear howler monkeys barking in the trees like a pack of junkyard dogs, and trip over a millipede the size of an inner tube.
After that, riding a horse through the Santa Rosa National Park amid clouds of yellow butterflies, and visiting the Monteverde coffee plantation belonging to flirtatious 78-year-old Don Juan ('He has a much younger wife,' said our guide) were added bonuses.
We finished the trip at Dreams Las Mareas, above Salinas Bay and close to Nicaragua. Newly built, with swim-up terraces by the rooms, and a series of high-end restaurants, this is luxury the American way with every whim catered for.
I'll admit I preferred the wild side, where vultures hover over houses the colour of Skittles sweets, monkeys hurl themselves through the vines, and a kaleidoscope of tropical birds whirls among the soursop trees of the rainforest, high above the clouds.
First published in the Mail on Sunday - June 2016
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