Your calls always answered within 5 rings.
Excellent as usual on a difficult booking
5 stars as always
Feel comfortable when travelling knowing that DialAFlight are always available to be contacted should you need them
Dexter was excellent - very professional. He answered all the questions promptly and would not hesitate to use him again.
The hotel was perfectly situated. friendly and just what we needed. It was quite a climb up steps by foot from either metro station but an easy two flights up to Sacre Coeur. Feel fitter after two days!
Everything organised well for our very large group
Love working with the team at DialAFlight - always ready to help and have often gone above and beyond when helping with our bookings
There seems to be a lack of communication for wheelchair requirements by BA. When we booked in at LHR they were not aware of the 2 wheelchair requests. At Marseilles, I was put in a wheelchair where one side guard was missing and the tyre was rubbing on my trousers! These are issues where DialAFlight is not at fault.
As always our trip was perfectly organised by Peter Smith.
Nice people and very helpful. Great hotel and excellent food.
Excellent service and recommendations to ensure we got the best from our holiday - liked the courtesy call a week before travel to ensure all was in hand.
Good to know help is at hand should we need it. Great service.
Return flight was cancelled and you were on the ball quicker than BA
Thanks for helping get me home after taxi without electric power caused me to miss flight from Marseille.
All ran smoothly thanks
Hotel Matabi ecellent for overnight and dead opposite the railway station. Very good advice to check in on receipt of tickets.
BA flights not what they used to be - corn beans and a bottle of water!
Very efficient and nice to deal with
We had poor service from our local travel agent and spent almost two days trying to get through to BA and BA Holidays. We then called DialAFlight and Patrick answered the phone immediately and a few hours later a complete package holiday with transfers and business class seats had been booked. BA then cancelled the early morning flight and offered a late evening flight. Patrick informed the hotel and transfer so the driver was there for arrival after midnight in Nice and he booked a room with seaview and balcony. So a wonderful holiday
Always excellent and proactive
Sadly flight delayed to Nice by over 2 hours.
All the arrangements Bobby made for our flights and car hire went as planned. Thank you for another excellent trip.
The hotel you recommended in Paris was excellent. We had a great short holiday.
Very efficient, thank you Freddie
Especially appreciated Greg going the extra mile to get our lost bags back
Really helpful and always answered the phone after only a few rings. Did everything we needed them to and more. Gino even did our online check-in for us
Always efficient and faultless.
The choices of hotels were excellent. Lots of support to get the holiday you want.
Your performance superb. BA flights OK and on time. But kept waiting for 30 minutes waiting for buses so we could deboard.
Would avoid Vueling in the future. They are disorganised about check-in online AND in person. No true Bag Drop - and no desk at Gatwick so all done through GGS. Orly even worse. Nearly missed return flight because of this and neither airport was super busy. Didn't communicate late arrival on return flight. BA outsources to Vueling who outsources to airport staff. Bad plan!
Lyon makes you fat - or can do if you don't follow the advice of celebrity chef Raymond Blanc. I happen to be travelling on the inaugural Eurostar service from London to Lyons in the company of the Michelin-starred owner of Le Manoir aux Quat'Saisons.
He's a passionate ambassador for Lyonnais cooking, with good reason.
France's third largest city has a staggering 16 Michelin-starred restaurants and stupendous food markets - as well as Paul Bocuse, France's most celebrated chef, who is still - at 89 - turning out the very finest quenelles de brochet, a delicate mousseline of local freshwater pike.
But how to avoid getting fat? 'Never eat the whole head of a cow,' says M Blanc. 'Concentrate on a few parts, like the ears.'
I soon find myself dining on food cooked by a master of Michelin cuisine, Anthony Bonnet, head chef at my hotel, the Cour des Loges.
In the candlelit courtyard restaurant M Bonnet suggests a menu de dégustation. Fresh asparagus accompanied by a buttery oyster broth. Then exquisite cod, infused with cinnamon. The pink lamb and rosemary is swirled with wild hazelnut oil.
Cheese follows - including cellar-aged tomme from the nearby mountains, and a sticky Burgundian epoisses.
The next day I visit Les Halles Paul Bocuse, the food market. I've come to have a cooking lesson with chef Philippe Lechat, but first he offers me a tour of the various stands. Stallholders here are sages whose advice is received with as much reverence as if dispensed by an Old Testament prophet.
Back at Philippe's class, he sets me to work on a fresh tuna and mango timbale, showing me how to chop, de-seed and then rub the vanilla into the tuna until we have a mixture that tastes like some heavenly Pacific island.
There's more to Lyon than food. There's the cobble-and-clock-tower old town; the city art gallery (with Picassos and Matisses) and the startling new Confluence Museum. There are boat trips along the city's two rivers, and trendy rooftop nightclub Sucre.
The city also has homespun bistros, where Lyonnais cuisine was born.
There's blood sausage, cow's feet and pig muzzle, terrines, pickled herrings and flageolet bean salads.
Tomorrow I've booked myself into another Michelin-starred restaurant. Lunch is unlikely to be cow's feet or even cow's ears. But if it is, they'll doubtless be carefully balanced with Chablis, cream and an artful twirl of citrus.
First published in the Mail Online - October 2015
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