Your calls always answered within 5 rings.
Superb as always - thank you so much Lloyd
It would have been good if it had flagged up on the Jaaneman Riad’s details that they serve dinner if pre-ordered. Especially for people arriving early evening. The Riad was excellent and the staff were extremely friendly and helpful. Would highly recommend it. Thank you Ewan and Lee
Thanks for your support Jed. Rwand Air were very trying
The staff onboard Titan were polite, helpful and went the extra mile. Also thank you to Mason and his wonderful team
Great as always
Pete is always brilliant
Doug, you're simply the best. All went to plan.
I've used your company several times and will continue to do so. Although not the cheapest you offer excellent service with superb communications especially, when through no fault of yours, things went a bit wrong with the airline.
Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.
Matthew is always brilliant. We have recommended him to so many. We feel absolutely supported on our travels and wonder why anyone makes their own bookings when they could benefit from the support given by DialAFlight
I have used your service many times and have even recommended you to other travellers during my trip
Great planning and attention to detail. Thanks again Billy
The car hire inclusion was seamless - definitely do it again and many thanks for your help and efficiency.
I will be back for further bookings
The holiday was perfect in every way and the service from you was superb. FYI flying economy class with British Airways was poor and I would never fly with BA again.
Ethan was great - very helpful.
We will definitely use the company again
Although we booked ourselves into Rosenhof Boutique Hotel Oudtshoorn South Africa and Lemoenfontein Game Lodge Beaufort West South Africa they were both very good and we would recommend these places.
We’ll do it again.
Perfect holiday arrangements. Everything went like clockwork. Jeff who we deal with was very helpful
Excellent as always.
Your personal service and problem solving was superb throughout, particularly when RwandAir kept changing their flight times at very short notice. Sorting out the mistake that RwandAir made in splitting our bookings from Lusaka to Kigali on the return flight was gold dust - I wouldn't have known what to do. Thank you very much.
Marshall was excellent, as always. I will definitely be booking with him again in the future.
Julie is top of the pops.
Warn customers about immigration time in Marrakech - 2.5 hours queuing. They may be able to book priority
Marrakech airport has horrendous passport control queues. It took 3 hrs to get through so our transfer taxi had left. It was over 2 hrs when leaving the country. Clients should be warned of the delays, as should taxis waiting for clients.
As usual great service Kirsty
Emirates flights are a bit long to get to South Africa via Dubai, but very clean, comfortable and reliably on time! TIP 1: I booked a "Low Fat Meal" and got served long before anyone else, which gave me more time to cover my eyes and sleep during the flight! TIP 2: I booked aisle seat on the inner seating so as to have just 1 person disturb my sleep during the flight. Luck had it that I have nobody seated next to me on any of the 4 flights!
It would have been helpful to get more information about the trek. We received some great info by Altezza - but only upon arrival.
Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back
Having just re-read Victoria Hislop's novel The Island, my mind was full of images of olive groves and small fishing villages hugging rocky coastlines, with friendly locals offering food and drink to die for - and in Crete my literary-inspired imaginings came true.
If you take an early flight from the UK you can be eating Greek salad on the beach by lunchtime - and of course I'm used to being up well before the crack of dawn to host ITV's Good Morning Britain.
Enticed by the promise of exclusive elegance, we stayed at the Daios Cove Luxury Resort and Villas, less than an hour from Heraklion airport - from where we were whisked in an air-conditioned limo.
At Daios Cove, the first thing that hits you is the glorious view across the Aegean Sea. The resort is laid out beneath you - four different levels cut into the cliff-face, as well as an infinity pool and a private beach.
The resort was the vision of owner Dimitris Daios. His aim was to create 'luxury a different way', and certainly every detail has been thought through.
Each of the 39 villas has a private heated pool and they are set along one side of the cove, all with unspoilt views and privacy.
To get to our villa we were whizzed off in a golf buggy, which gave us the distinctive feel of being in James Bond's Moonraker. Our two-storey villa was so spacious we could have had a floor each. It had a pillow menu and even a choice of fragrance to have pumped into the air-conditioning system.
Delicious local food
Greek salads, grilled fish, seafood and souvlaki are my favourite holiday foods, and all were in abundance at Daios Cove.
The buffet restaurant, The Pangea, has a large selection of regional and international dishes, and several are cooked in front of you. There's also a formal Mediterranean restaurant, as well as Greek specialities at the Taverna Restaurant. However, my favourite meal was a private candlelit dinner served in the courtyard of our villa.
To help work off calories, there are plenty of watersports, including kayaking and paddle-boarding. You can also zip around the bay on an inflatable doughnut.
On land there's tennis, yoga and Pilates - but even that seemed too energetic as I was making the most of having a week of complete relaxation. The extent of my exertions was reading a book while floating on a lilo.
My excuse was that getting around the resort keeps you fit - being built over four levels means there are hundreds of steps, and we walked everywhere. If you don't fancy being so energetic, you can summon a golf buggy or use the funicular.
There's plenty to keep guests entertained in the evening. We went to a sparkling comedy show from the Feta Queen, Katerina Vrana, who poked fun at both the Greek and the British.
To help with the total relaxation process, there's a huge spa. I chose a bliss-fully relaxing massage as well as a facial.
Visiting the islands
We made it to Spinalonga, the former leper colony featured in The Island, on our final morning. The colony is a short hop across the sea from the village of Plaka. For anyone who has read the novel, it's a hugely evocative trip - you can imagine those who faced that journey for real as they were banished to the island and forced to leave their families behind.
Even for those who haven't read the book, you get a real sense of how those confined there for years had to create a community until a cure for leprosy was found in the 1950s. It feels even more eerie now that it's deserted, apart from tourists meandering around.
Back in Plaka there are quaint streets and buildings that haven't changed for years. Not to be missed is Giovanni's Taverna, where we received a delightfully warm welcome from the owner, Yanni.
The taverna is everything you would hope for, with a truly authentic feel. The marinated anchovies are delicious, and Yanni's tomato and olive oil dip made to his grandmother's recipe is exquisite.
I was delighted my experience of Crete lived up to expectations from reading The Island - and if you go, don't forget to pack it as a must-read holiday book.
First published in the Mail on Sunday - July 2019
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