Your calls always answered within 5 rings.
First time using ITA and would use again. Only one issue that you should be aware of relating to the hotel transfer. We believe they cancelled the coach pick up at 1pm so we were left waiting for an additional 90 minutes. The Hotel did not confirm this but that is our feeling and we heard others had a similar experience. Might be easier to get a cab for an extra 20 euros.
As always, Michelle Dooler and her team lived up to their excellent reputation! Before I had even started to worry about having to check in online, Michelle had thought about it and the boarding passes were in my inbox ready to be printed! Superb - thoughtful and efficient service!
No problems!
Apart from poor weather conditions which cancelled our boat trip to Positano and the Amalfi coast the holiday was a big success. The hotels were very comfortable and we had memorable days in Rome, Naples and a day trip to Pompeii. Many thanks again Chloe.
Everything went smoothly. Good human touch. Why go anywhere else?
Excellent hotels in Rome and Germany but would not recommend Duca d'Este Hotel, Tivoli for single travellers. They prefer delegates to big conferences.
We needed more help with our early morning flight. Check in desks did not open until 4.30am and no staff to give assistance. Unable to download boarding passes. Airport packed with passengers many as lost as we were. Accommodation not suitable for older guests.
Superb service. Roy Copeland sorted out all our flights.
Everything was good. The only thing that was challenging was the private transfer on the return journey as he was 45 minutes late.
Rudi was excellent, as always.
All perfect as usual. Thank you.
I have wonderful service from Louise
Dominic and team were excellent, as always
Great advice and support from Darryll on all aspects of flights, hotels and a great cruise.
It’s always a pleasure to talk to the same travel agent who listens, gives options and works with you to organise the holiday you want. Always someone at the end of a phone or email who responds quickly with an answer / options / solutions.
I've booked many times with DialAFlight and Annabelle never disappoints. Always finds great hotels which are reasonably priced and gives fab recommendations and helpful tips. Will certainly keep booking my hols with you guys.
Thank you for the amazing hotel and location right in the city centre.
Everything went like clockwork, thank you so much!
All as hoped for. Thanks
Elizabeth was amazing and very helpful, sent me multiple holiday options and responded to me quickly with any further questions. The place we booked however was awful, it was a tiny room miles away from anything. We ended up staying there for a night and then moved to another hotel. This is not Elizabeth’s fault at all. I looked at reviews for this place and did some research for nearest transport etc and from what I could see there was no issues. All in all my experience with DialAFlight has been amazing and I will be using again.
Leah is always very helpful.
Dylan Harris was exceptional throughout my booking from Rome to Melbourne. Nothing was too much trouble for him! I have already recommended him to all my friends.
We had a wonderful holiday thanks to Simon Pitman who once again gave us valuable advice & assistance. We have already booked another holiday with Simon next month.
Everything ran smoothly with our short break. Care and attention from Simon in booking the holiday and follow up running up to it were excellent. The hotel suggested by Simon was fantastic. We were very happy with how the trip went.
As always excellent service - you get what you expect and hope for
Trevor was very professional and took care of all our needs. Great communication and response to any questions was very quick. Answered any queries we had and added lounge passes to our booking. Hotel and flights were excellent. Phone call before holiday to check we had everything we needed. Would rebook again and recommend to family and friends.
Love this company. John Huff and Gordon are awesome.
Another flawless trip
Excellent, efficient, easy, very well managed service. A pleasure to deal with.
Gareth and the team are first class - would not go anywhere else
Italians are famous for their love of children, welcoming them into restaurants and cafes as if they were part of their own brood.
We were keen on a destination that would scratch our itch for culture… but not turn its nose up at our two boys, Thomas and Jack. A short summer-time break in Rome proved the perfect match.
We based ourselves at the four-star Hotel Mascagni, a stylish boutique hotel in the Repubblica district of the Eternal City, close to all of the major attractions.
Blissfully, we had adjoining rooms - a double bed in one and twins in the other - and each room had its own bathroom, which gave everyone space.
At breakfast every morning, the staff chatted to the boys, quizzing them about their favourite football teams and encouraging them to try out their Italian on them.
With two days to cram in as much of the city as possible, we rose early with a plan to make the most of the morning before the sun got too hot.
The trouble with Rome is that there is too much to see and do and we got carried away with its irresistible charms.
We did a lot of walking on the first day, taking in the Pantheon, the Trevi Fountain and St Peter's Square and, of course, picking up quite a few ice creams along the way - which kept the boys in good spirits.
Rome is not huge but it is hilly, and in the baking August sun little legs can tire. When we returned to the hotel in the evening I discovered that Jack had been stoically enduring the painful consequence of wearing trainers without socks, and we decided to re-think the transport options.
The next day we went everywhere by bus. You never wait long for one and it is easy to navigate your way around the city, and we got a breather and a sit-down in between sight-seeing trips.
There are plenty of other options too; sightseeing buses regularly circle the Eternal City and you can even hire Segways should you desire a more novel way to get around.
High on the list of priorities for the boys was the Colosseum. They had been learning about Romans at school and wanted to visit the scene of all that gory gladiatorial combat.
Hotel staff had advised that we should book tickets in advance to avoid the queues - a tip which saved us hours of waiting in the broiling Italian sun.
The boys immediately made a beeline for the first hawker they saw dressed as a centurion, who promptly demanded 10 euro once Elizabeth had gleefully rattled off some holiday snaps.
I didn't resent it too much though; I shall treasure the memory of seeing how Thomas and Jack were awestruck by this iconic symbol of imperial Rome.
All they'd learned in the classroom about this amphitheatre from 80AD was brought to life here and kept them happy and engrossed for more than two hours of fascinating fun.
Next we took a bus to the church of Santa Maria del Popolo to see two jaw-dropping Caravaggios, which is about as much art as two small boys can take in a day.
While we could have stood and stared at the revered handiwork of this 16th century master for much longer, we quickly realised that there are only so many antiquities that you can squeeze in with children and still expect them to be cheery.
Then Elizabeth and I took a well-earned rest in the shade of a tree in the beautiful park at Villa Borghese.
Rome's answer to New York's Central Park, the third largest park in the city is loved by locals and tourists alike. The elegant 226-acre gardens are perfect for a little respite from the tourist trail and visitors can admire fountains, statues and museums galore.
We almost hired bikes - a popular way of getting around Villa Borghese's landscaped surrounds - but in the end let the boys enjoy four wheels instead.
With energy to burn they loved the idea of hiring pedal-powered go-karts.
Thomas and Jack even took a decidedly local approach to the driving and hurtled around corners at speed, enjoying being in charge of their own set of wheels.
With a little more time, we would have loved to tick off the Vatican and the Sistine Chapel too, although the long queues in unforgiving weather might have been better for an off-season visit.
It isn't easy to shop with two boys either, so we also tried to ignore the city's stylish high fashion boutiques in favour of picking up a few trinkets in the sea of tourist shops instead.
A mini-break with children can be a big ask and not many European tourist cities can pull it off. Rome does though; who can argue with a living history lesson and ice cream in flavours most kids can only dream of back home?
First published in the Mail on Sunday - June 2016
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