Your calls always answered within 5 rings.
Excellent customer service especially from Finley Bee who kept us updated throughout the process.we have already recommended DialAFlight to friends and family.
A huge thank you to Liam Rush for arranging our holiday which was seamless. I would definitely recommend and book again with DialAFlight.
Thanks for amazing holiday. Not a hitch
Will definitely come back. Thank you.
I recommended Stacey to some people we met on holiday - they will be in touch!
Five stars ..
We loved the hotel. And excellent customer service from DialAFlight
The transfers and support while the threat of a cyclone were excellent while in Mauritius. Highly recommended.
Many thanks Raj - another exceptionaly well organised trip by you and your team. Until next year!
We were not massively impressed with Air Mauritius and if making a trip back at some point would opt for BA instead direct from LGW. We were told they don’t fly daily but would be prepared to work around that.
As hard as I try I can’t find any negatives!
Just fantastic!
Damian Paterson who has booked our holidays for the past decade was excellent
Thorough planning, everything went according to plan, great service
Hotel not suitable for disabled or elderly people, the hotel LONG BEACH should be called, LONG WALK, the hotel is spread over a large area, and access is unbelievably poor, so do let any of your client's know this
Hotel staff helpful. Excursions offered in Mauritius were overpriced. Air Mauritius Business lounge in Mauritius was appalling - an alternative needs to be found.
Amazing holiday booked at the last minute. Matthew gave excellent service as did your local representatives. All the transfers went perfectly and they gave us a lot of information which was really useful. First class service all round!
Lucy MacNab was brilliant. Will definitely use her to organise all my travels
Philippa Wales is a credit to your company - everything was exactly as expected, thank you
Thank you for making our holiday so relaxing as everything was taken care of making it trouble free
Always someone at the end of the phone. Knowledgable staff always ready to help. 5 star service
Dexter is extremely helpful and professional. I always deal with him as I know I'm going to get great customer service.
I have no hesitation to recommend any of my friends and colleagues - excellent service, thank you
Missing children's meals on the outbound flight, but suspect that was down to the airline. Will call Jane for a proper debrief at some point.
Great organisation and nice hotel. The team were super helpful with questions and recommendations.
I have booked my flights to Mauritius over the last couple of years with DialAFlight. The customer service is excellent.
Arrangements were excellent but more information on the hotel would have been good.
We had an excellent trip and really appreciate all the help you gave us along the way. Thank you.
Great dealing with Dale
Big thank you to Raj who did everything for me.
The dodo's image is everywhere you look in Mauritius, from the moment you arrive at the airport to the cover of restaurant menus. It seems a strange emblem to use to promote the island, considering it was the very place they were hunted into extinction in the 17th century.
The 3ft-tall, flightless birds were killed by dogs, cats, rats, pigs and, of course, humans who ate them, despite the unpleasant taste, until they became extinct in the 1660s while the island was under Dutch rule. But it's the national bird of Mauritius. And, like the dodo, the island has a complicated history. Replacing the Dutch, the French invaded in 1710 and ruled Mauritius for 100 years.
The population speaks French today despite the British colonisation beginning in the early 19th century (Mauritius became an independent nation in 1968). The majority of the population is of Indian descent, with residents also hailing from Africa, Fiji, China and, of course, Europe.
Mauritius is surprisingly verdant, full of rich green hills, woods and lush farmland. And another big surprise was its incredibly well-maintained road network.
Mauritius is a wealthy island with its sugar, rum and cut-flower exports. I travelled north up the east coast to Shangri-La's Le Touessrok Resort, which reopened at the end of last year after a major refurbishment (previously owned by the One&Only group).
No matter what time you arrive, your breath will be taken away by the entrance to the hotel with its huge mangrove tree filled with fairy lights - and then by the local art and huge, blown-glass light fittings in the foyer.
The resort sprawls across the bay with low-level beachfront villas connected by a path which you can use to pop to one of the three private beaches.
Depending on which way the wind's blowing, you will always find a tranquil suntrap; well, mostly tranquil - sometimes you'll get a party boat whizzing by with rum-soaked guests dancing on deck. As well as the beaches, the Mauritius hotel has two beautiful, and very quiet, swimming pools surrounded by tropical plants and trees. Lying in the shade and taking the occasional dip to cool off, the days could not have been more perfect. The hotel also has regular motorboat shuttles to its two private islands.
One is the venue for watersports such as parasailing and kite-surfing, while the other has an 18-hole golf course and a huge stretch of totally unspoilt beach, where we were serenaded by a guitarist who played Light My Fire ('Have you heard of The Doors?' he asked).
You might not want to, but there are plenty of opportunities to leave the resort. You can canoe among the mangrove trees, visit a local rum distillery, cycle along the coast or have a speedboat tour along the coast.
Our driver Charles was no stranger to full throttle, and we charged along with music blaring, leaving boats of Japanese tourists bobbing in our wake. We anchored at the Blue Bay Marine Park where we dived from the boat to snorkel among beautiful fish. Back in the boat, we were taken to a waterfall where we saw monkeys eating mangos from the trees on the bank, then to Fouquets Island, which houses an old lighthouse built by slaves, and to an ocean sandbank for a great view of the island.
The only view that's better is through the plane window as you leave, but you'll be too sad it's all over to appreciate that one.
First published in the Mail on Sunday - November 2016
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