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On arriving in chaotic conditions at LHR following the shut down, as wheelchair passengers, we were unable to contact our driver for transport home. A call to DialAFlight brought immediate relief with their intervention and we got home finally 5 hours after landing. Superb service!
We always use your company and have just arrived back from Sri Lanka which was fantastic. I told lots of people about your company and service. Unfortunately we were one of the flights that couldn’t get back to Heathrow, due to the closure so after 36 hours travelling we got home, tired but happy,
Great to be in communication with DialAFlight instead of the airline.
Howard Carter is a star!
First class service. Staff are fantastic and very very helpful
Everything went well. Thank you for arranging everything.
Declan was amazing and so helpful
Great team work, very helpful when we needed to change some things around. Will be using them again
Great price and information on flights. Definitely will recommend.
Jed Fairchild was excellent
We did not receive details of transport from hotel to airport. The driver did turn up, but confirmation was needed
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Christian was very good, thorough and professional.
Great information. We were able to personalise our tour. Easy to book with clear booking details and updates online. Good customer service with friendly, knowledgeable staff.
I have been using DialAFlight for many years and they have never let me down
Amazing holiday with a special shout out to Rosie
Colin Barlow gives an excellent service
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This trip was everything we asked for and more .
Excellent as always. Very many thanks. I will be booking with you again.
A fantastic holiday - thank you for all your personal attention.
Our hotel in Kandy was something from Colonial days in much need of renovation and at meal times swarming with visitors from China who monopolised the buffet.
Very good as ever
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Eric fabulous as always. Sorted out transfer issues immediately
A brilliant tour of Sri Lanka, lovely memories.
Thanks to Kitty who was very supportive, had a great flight and trip to Sri Lanka.
Only minor hitch was the hotel on last night we couldn’t get to as we were unable to go through immigration but luckily we found a sister hotel which had a room. Otherwise excellent service particularly as we changed our plans last minute.
Jake is superb and a great credit to you.
From honking traffic in chaotic cities, through myriad Hindu temples to palm-fringed beaches and beautiful national parks crawling with exotic animals, Sri Lanka is packed with variety.
Our first stop was the island's gateway, the bustling capital of Colombo.
The combination of energy-sapping heat, beeping tuk-tuks and congested streets make it all rather bewildering at first but a whistle-stop tour of the sprawling city provided a fascinating snapshot of life in the frenetic heartbeat of Sri Lanka.
We ate at the superb Ministry of Crab, owned by cricket stars Mahela Jayawardene and Kumar Sangakkara, in the buzzing financial district.
The following morning we took the train to historic Kandy along the track built under British rule, through lush green hills.
Kandy is home to Sri Lanka's most important religious shrine, The Temple of Tooth, as well as to the greatest bowler ever, Muttiah Muralitharan, affectionately known as 'Murali'. We stayed in the stunning Theva Residency. Perched high above the city, it's away from the bustling centre but only a short tuk-tuk drive from the thick of the action.
Spacious rooms boast impressive views over the city and Richmond Hill, which can be enjoyed from the comfort of the bathtub next to enormous windows.
From Kandy we made our way to Sigiriya, a russet rock that towers 600ft above arid plains.
Our chauffeur stopped on the way at the Luckgrove Spice Garden in Matele, for a fascinating insight into herbs and spices used in Sri Lankan cuisine.
Further north we called in at Dambulla, famous for cave temples - which involved a challenging half hour trek to a hilltop. All five temples are different but each lovingly decorated with beautiful murals.
In Sigiriya, we stayed at the magnificent Jetwing Vil Uyana, in the shadow of an historic rock fortress.
The eco-friendly hotel has drawn inspiration from local traditions. Guests are housed in individual thatched huts modelled on Sinhalese dwellings - which manage to be both homely and grand. Each comes with its own blissful ice-cool plunge pool.
Facilities include a spa – reached via a boardwalk over a lake – and a wonderful pool. A number of excursions were laid on, including a loris trail with resident naturalist Chaminda Jayasekhara.
Breakfast and dinner are served in an open dining area overlooking the lake (which has a crocodile gliding around in it).
Vil Uyana is perfectly positioned for the steep climb to 'Lion's Rock', best done at sunrise or sunset to avoid the worst of the heat.
We then headed to the east, still finding its feet following the end of the civil war in 2009.
The government is investing time and energy into restoring the area to its former glory. This has seen many resorts spring up along Pasikudah Beach - we stayed at the newly-built Anilana Pasikudah for two nights.
The gleaming hotel has an attractive foyer that looks out over the pool and beach and sea, giving an immediate 'wow' factor.
Our final stay, in Gal Oya Lodge, was the highlight. Tucked away on the northwestern edge of the Gal Oya National Park, it's a gem.
It was set up by boyhood friends Tim Richards and Sangjay Choegyal (as well as John Balmond, the son of architect Cecil) who fell in love with the place during an extensive tour of the country.
They set about building a lodge in the jungle and their love for the beautiful surroundings really comes across when you speak with them - theirs is the only lodge in Sri Lanka to receive a platinum award for their efforts to help the environment.
It comprises 11 eco-friendly rooms made from local natural materials that boast incredible open bathrooms.
We had a tour of the local indigenous community (the Veddha) led by the tribe's deputy chief, who explained their use of medicinal plants, ancient hunting grounds and historic cave dwellings.
We also made the short trip into the national park, home to rare birds such as the blue face malkoha, painted francolin, hoopoe and Indian peafowl, spotted deer, wild boar, monkeys, and, most excitingly, elephants.
On an evening visit we heard a crash in the foliage - and just yards away came the trumpeting call of an elephant, a thrilling if nerve-racking experience.
We remained motionless as the elephant trampled through the plantation, a few feet from the jeep, before sidling away.
We also explored the national park via boat. We bobbed along the lake, taking in the beautiful sight of birds – including white-bellied sea eagles – gliding gracefully across the sky until a guide excitedly shouted 'Elephant'!
There was a majestic 20-year-old male, grazing on the riverbank. We sat for half-an-hour watching the elephant, as the sky turned a wonderful shade of red. It was a stunning sight and a fitting finale to our stay on the paradise island.
First published in the Mail Online - August 2016
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