Your calls always answered within 5 rings.
Superb as always - thank you so much Lloyd
It would have been good if it had flagged up on the Jaaneman Riad’s details that they serve dinner if pre-ordered. Especially for people arriving early evening. The Riad was excellent and the staff were extremely friendly and helpful. Would highly recommend it. Thank you Ewan and Lee
Thanks for your support Jed. Rwand Air were very trying
The staff onboard Titan were polite, helpful and went the extra mile. Also thank you to Mason and his wonderful team
Great as always
Pete is always brilliant
Doug, you're simply the best. All went to plan.
I've used your company several times and will continue to do so. Although not the cheapest you offer excellent service with superb communications especially, when through no fault of yours, things went a bit wrong with the airline.
Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.
Matthew is always brilliant. We have recommended him to so many. We feel absolutely supported on our travels and wonder why anyone makes their own bookings when they could benefit from the support given by DialAFlight
I have used your service many times and have even recommended you to other travellers during my trip
Great planning and attention to detail. Thanks again Billy
The car hire inclusion was seamless - definitely do it again and many thanks for your help and efficiency.
I will be back for further bookings
The holiday was perfect in every way and the service from you was superb. FYI flying economy class with British Airways was poor and I would never fly with BA again.
Ethan was great - very helpful.
We will definitely use the company again
Although we booked ourselves into Rosenhof Boutique Hotel Oudtshoorn South Africa and Lemoenfontein Game Lodge Beaufort West South Africa they were both very good and we would recommend these places.
We’ll do it again.
Perfect holiday arrangements. Everything went like clockwork. Jeff who we deal with was very helpful
Excellent as always.
Your personal service and problem solving was superb throughout, particularly when RwandAir kept changing their flight times at very short notice. Sorting out the mistake that RwandAir made in splitting our bookings from Lusaka to Kigali on the return flight was gold dust - I wouldn't have known what to do. Thank you very much.
Marshall was excellent, as always. I will definitely be booking with him again in the future.
Julie is top of the pops.
Warn customers about immigration time in Marrakech - 2.5 hours queuing. They may be able to book priority
Marrakech airport has horrendous passport control queues. It took 3 hrs to get through so our transfer taxi had left. It was over 2 hrs when leaving the country. Clients should be warned of the delays, as should taxis waiting for clients.
As usual great service Kirsty
Emirates flights are a bit long to get to South Africa via Dubai, but very clean, comfortable and reliably on time! TIP 1: I booked a "Low Fat Meal" and got served long before anyone else, which gave me more time to cover my eyes and sleep during the flight! TIP 2: I booked aisle seat on the inner seating so as to have just 1 person disturb my sleep during the flight. Luck had it that I have nobody seated next to me on any of the 4 flights!
It would have been helpful to get more information about the trek. We received some great info by Altezza - but only upon arrival.
Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back
The winds of change have blown strongly in Cuba in recent years, bringing heady days for both the country's creaking authorities and its 11 million inhabitants.
As this sort of modern revolution has ended its isolation from the rest of the western world, Cuba has become one of the most fascinating holiday destinations.
My Spanish wife Montserrat and I were determined to venture first beyond the capital, Havana, to see part of Cuba visited by those adventurous enough to endure a two-and-a-half hour journey, during which vast potholes and wandering chickens are just two hazards.
We were heading for Vinales, a small town in a national park 113 miles west of Havana, known for its limestone mogote hills that look like huge haystacks.
Nothing prepared me for this prehistoric landscape. I half expected a tyrannosaurus rex to come charging round the corner. Luckily, the only giant creature we en-countered was a hutia, a massive rodent so tame it happily nibbled on leaves we offered.
The Vinales region is a twitcher's delight, and we saw hummingbirds, mockingbirds and tiny Cuban todies, with their pink flanks and red throats singing a distinctive, soft call of 'pprreeee-pprreeee'.
We were staying in a red-roofed cabin at the state-owned Los Jazmines hotel. The cabin was made of concrete after its wooden predecessor was destroyed by Hurricane Gustav in 2008.
We were here to celebrate a significant birthday for Montserrat. But as she opened our cabin's curtains the next morning and saw the mist rising from the valley below, becoming 40 seemed a breeze.
We visited one of the tobacco fields that produce the crop for the finest cigars in the world. Winston Churchill favoured the Romeo y Julieta brand.
Leading grower Ivan Hernandez talked us through the process and showed us how to roll a perfect puro - not using the apocryphal method involving the thighs of a virgin.
Before President Kennedy imposed a trade embargo on Cuba in 1962, he is said to have asked an aide how long it would take Castro to cave in. 'One year,' the aide replied. 'Well then,' said JFK, 'I want 365 cigars to keep me going.'
Until the revolution, Cuba was a tropical playground for American gangsters. Al Capone had a holiday home in Varadero, which is where we went next – a 12-mile peninsula of sugary sand two hours' drive to the east of Havana.
There, we stayed at the all-inclusive Grand Memories hotel, full of friendly holidaymakers from Canada, which normalised relations with Cuba in the Seventies.
We hopped in a taxi to La Casa de Al, a restaurant in a villa that once belonged to Capone. The waiter made me an offer I couldn't refuse – of paella, Cuban-style. It was indifferent, but, given that this hoodlum hangout was decorated with photos of Capone and his henchmen, I didn't kick up a fuss.
Varadero's beaches are beautiful. We sunbathed, swam and danced to salsa until it was time to move on to Havana.
Hard-drinking novelist Ernest Hemingway became indelibly associated with Cuba. He is said to have sunk 12 mojitos in one hour at the tiny La Bodeguita del Medio bar, but we enjoyed just one or two, to the sounds of a Latin band, before moving on to Hotel Ambos Mundos.
Room 511 has been preserved as an atmospheric museum to the author, who lived there for seven years. It's complete with his typewriter and fishing rods.
For a taxi back to our hotel, what better than one of the 60,000 or so classic American cars that survive from before the embargo? Ours was a 1958 cherry-red Dodge Regent, whose driver, Carlos, was old enough to remember life before the revolution. 'People were so poor in the countryside,' he told us. 'Castro improved their lives.'
For 20 pesos (£14), he took us on an idiosyncratic tour of some of Havana's lesser-known attractions, including John Lennon Park, where an elderly lady is employed to give tourists a pair of metal-rimmed glasses to put on the bronze statue of the late Beatle. The government gave her the job after fans kept pinching the Lennon specs.
While Cuba has become more open, it seems determined not to lose its unique character.
'We're not going to have Cuba filled with McDonald's and Kentucky Fried Chicken,' said our guide earnestly. 'We will never let that happen.'
However, as more and more free-spending Americans visit, the pressure to change could well prove overwhelming. All the more reason to go now.
First published in the Daily Mail - July 2019
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