Your calls always answered within 5 rings.
Malcolm Cowan and his team are always immediately responsive and sort things out pronto. Would recommend highly.
Gino was professional and very efficient
Everything worked like clockwork as usual - well done
Support and help from Matthew Price is exceptional and customer friendly. Trip was excellent and great value. Only downside the transport pick up return to the airport was 20 minutes late so added a bit of stress after a lovely relaxing holiday. However, this was down to the local provider and not DialAFlight.
We all six had a fabulous time, thank you for organising it all, Leo.
Good to know there would be someone to talk to if necessary.
Freddie went beyond just arranging my flight. As I was travelling alone it was really helpful to get that call: ‘Are you ready? Do you have any problems? Have you got everything?' So reassuring. I would definitely recommend and use DialAFlight again.
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As good as ever
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The hotel was perfect and in a great location. Lovely breakfasts
The flights all worked out fine
Holiday was great. Five star service
Ray my consultant was very helpful. He found us a 4 star hotel where we wanted to be. We had a good room and although the hotel did not have tea making facilities when we asked they provided us with a kettle and cups for the duration of our stay.
Superb service once again.
Yet another amazing holiday arranged by the wonderful Elliot
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Commend Louis on his first class service. Exceedingly helpful, patient and professional. Many thanks to him and his team.
Samuel Jalloh looked after us very well. He provided a personal and tailored service.
Kylie is an amazing travel manager - always goes the extra yards
Secrets Lanzarote is a superb resort with all facilities included on the one site. Lanzarote does need investment and updating when compared with other sites in Puerto Del Carmen and Costa Teguise. Overall, the holiday was a success and I'm ready to go back in 2025.
I appreciated the final confirmation phone call from you the day before travel. I will definitely be using you again.
As always everything went according to plan and the hotel recommended was superb
Nice people and very helpful. Great hotel and excellent food.
Hotel needs update. On the whole good location. Clean rooms. Great breakfast.
Will use again
Cuba is at the top of many lists as a must-visit holiday destination - and there's a big reason for Britons to make that trip sooner rather than later.
For the opportunity to see the 'authentic' Cuba may have a limited shelf-life.
Access to Cuba for American citizens has until now been very restricted - meaning that the country has maintained a 'timewarp' attraction for visitors, with a lifestyle and atmosphere anchored in the Fifties.
But President Obama has big plans to re-develop relations between his country and Cuba - and on the strength of that, mere online enquiries about a holiday there have nearly doubled. Obama has announced a 'new chapter' in relations, with plans including easing access for US citizens, lessening financial restrictions and lifting America's 54-year-old trade embargo.
So the message to British holiday-makers is, see the real Cuba now before the Caribbean country becomes 'Americanised'. The diplomatic thaw will signal a positive future for Cuba - but Brits should hotfoot it there before it changes forever.
America will soon re-open an embassy in the capital of Havana and carry out high-level visits between governments. Initially, the easing of travel restrictions will apply to officials and their families and for educational activities.
Ordinary American tourists will not immediately be able to book holidays - but it is likely that that will soon change.
One travel expert said: 'It really is a unique place to visit, and once it becomes fully open to the Americans they will without doubt pile in. Havana was seen as a party destination for Americans years ago, such was its proximity to Florida.
'Opening up to the Americans will change the way it feels and I think this will be to the detriment of the culture and heritage of the place. I would urge anyone who is thinking of visiting Cuba to book now; there is something about Cuba that you just can't put your finger on. I would say go now, as you cannot be sure the culture and heritage of Cuba will remain as it is now.'
Online searches are up 95 per cent as against a year ago. And as one of the popular Caribbean destinations for travellers around the world, Cuba also remains one of the most affordable. There is also a good choice of flights available from the UK.
Another online holiday booking specialist said: 'Cuba is set to change now that relations with the USA are warming up. While Cubans will doubtless fiercely protect their national identity, customs and traditions - the authentic aspects of Cuba so loved by holidaymakers - change will come. First time visitors and those already familiar with Cuba and her charms should visit now and experience the island before the pace of change speeds up.'
A travel industry expert who has visited Cuba a number of times has mixed emotions about the developments.
He said: 'On one hand, part of the charm and intrigue of Cuba as a travel destination is that it is stuck in time, with few shops, no global brands and of course a huge number of old gas guzzling Fifties American cars on the roads.
'On the other hand it is very evident that change will come at some stage, and that the younger generation of Cubans are waiting for that to happen.
While they have excellent education and healthcare, there is still real poverty, and they lack things that we all take for granted such as a choice of goods to buy (food is mostly from ration shops) and access to the internet and to world news.'
'I have no doubt that change will happen quickly once diplomatic relations start to build, and especially if congress agree to start lifting sanctions, which looks likely to happen now. All these things will take some time, but if you want to see Castro's Cuba before change starts to happen I would really recommend travelling soon.'
Although immediate change is unlikely, the door will be opened to major development to accommodate an expected influx of travellers.
Travelling to Cuba today often feels like stepping back in time – there are no international fast food or coffee shop chains for instance. Visitors must accept that internet access is limited and slow - irritating for some at first perhaps but a nudge in the direction of taking things easy and chilling out.
There are no shopping centres and department stores, and hotels are either fully or partly owned or run by the Cuban state - and of course there is the visual feast of all those wonderful old cars.
Obama's plans will have a major bearing on one famous Cuban industry.
The long-standing ban on importing Cuban cigars will end - and that will be a massive boost to the Cuban economy.
First published in March 2015
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