Your calls always answered within 5 rings.
I couldn’t make the check-in link work from your email and had to check in via the Avianca website - otherwise it was all very good
Becky was excellent right from the first phone call. We had a lovely time in Peru and Colombia. The transfers, guides and hotels were excellent. We will recommend to family and friends. We will also be using DialAFlight for all our future travels.
Flight connections of 1hr 20 - 1hr 40 a bit tight after delays to the first leg flights .
Shane, was my knight in shinning armour. I had to book a flight really quickly and on a budget and he found me my flights within 30 mins. He also took time to take me through what documents I would need to transit through America. So a big thank you
All flights were well planned and spaced out without much hanging around. The information by DialAFlight was spot on - a trip of a lifetime for my son and I.
Justin just great with our complicated requirements
Fabulous service - Ian Newton goes above and beyond and every other person I have spoken to at DialAFlight has been so helpful
Ivor provided ecellent service at all times, no hesitation in using again and recommending Thank you
Iberia flight a disaster
Great job again Amelia
The whole trip went like clockwork and the tour company in Peru were excellent - so helpful and friendly. All the hotels were very comfortable and the receptionists were very helpful with all our requests. Our guides were all so knowledgeable and pickups were always on time. A most memorable holiday.
Another perfect adventure put together by Libby
Despite being a Canadian on this tour which came with a few unexpected and frustrating changes, Guy did a great job with communication and answering questions. Thanks for everything to ensure a great reunion with my friends.
Ash Pankhania was excellent - he guided me through my options and worked quickly and efficiently to get me booked and on my flights. Communication following my reservation was also excellent and I will certainly book through you again
Love Abbie!
Poor Iberia airlines flight experience. Will never fly with them again and advise all to avoid Iberia.
As always, Cameron goes above and beyond. Service was excellent
Thank you for making this such a smooth trip!
Despite BA cancelling our Manchester/ Heathrow shuttle at ll hrs notice, prior to our connecting flight to Lima, Stan and the lovely lady on the out of hours number did as much as they could to help and support us.
I only use DialAFlight for all my trips. Shane is so helpful. It's so easy dealing with him.
Thank you to Raj and Jamie for getting me home safely!
Zoe could not have been more helpful here and abroad..
Very pleased with DialAFlight
DialAFlight is great and it’s not your fault that Atlanta Airport is a chaotic mess. I hope I never have to pass through it again!
The layover time in Madrid on the return trip was very tight. I only just caught the flight back. Madrid airport is enormous and not easy to navigate. Something for you to consider.
Perfect service as usual, my fourth trip this year!
I wish the airlines would get their act together so we do not have to suffer cancellations, delays and having to re-book return flights! Hopefully one day it will get back to 'normal'
Jessie was excellent as always.
First class customer servicec
Fantastic service - many thanks indeed!
Would you visit Egypt for the first time without seeing the Pyramids, or Paris without visiting the Eiffel Tower?
Of course not - and nor would I be visiting Peru without seeing its headline act, Machu Picchu, the enigmatic Lost City built high in the Andean mountains.
But with LATAM Airlines having just launched direct flights from London Heathrow to the capital, Lima, I'm keen to explore what else the country offers.
On the Pacific coast of South America, sitting atop the Chilean spine and below the Ecuadorean shoulder, Peru is the foodie heart of Latin America and a nation of culture and soul.
In Barranco, Lima's buzziest, most colourful and most bohemian district, murals by the renowned street artist Jade Rivera depict joyous children and tropical birds, and the Mario Testino gallery pays homage to the Lima-born photographer.
The Bridge of Sighs is considered the most romantic spot in the city, thanks to superstitions that those who can hold their breath until they reach the other side will find or retain true love.
'When it comes to art, I would say we are at the same level as Buenos Aires,' says Ada Elguera, our erudite tour guide.
She shows us the treasures of the Pedro de Osma Museum whose collection, which fuses together golden Catholic iconography and indigenous spiritual representations, speaks to the identity of Peru itself.
As one of the six worldwide 'cradles of civilisation' Peru has 5,000 years of pre- Columbian history, and its exhibits in the Pueblo Libre district's Larco Museum give me goosebumps. These unique pieces, from the Chimu-era gold head-dress, to the 1,200-year-old funerary bundle concealing a mummified child, to the erotic art collection, underscore that there's so much more to Peru than the Incas.
In Miraflores, one of the ritziest neighbourhoods in Lima, Ada shows us the Park of Love, whose Gaudi-inspired tiles showcase love couplets by the city's poets.
A giant sculpture of artist Delfin kissing his wife pays tribute to the neighbourhood competition for the longest couple's kiss, and near the exquisite Belmond Miraflores Park Hotel, our base for the weekend, a sculpture by Marcelo Wong depicts a fat red cupid shooting an arrow into the sky.
Peruvians love animals, too: Lima's Kennedy Park is known as 'cat park', with its tiny cat houses underneath trees, bowls of food for them, and a mayor's office which ensures they're sprayed and neutered.
All very lovely, but is Lima safe? Yes, as long as you use your common sense and don't hail taxis from the street. Call one from the restaurant, the bar ('or even the cathedral', says Ada) but not the street.
Liman gastronomy tours showcase the best of fusion cuisine: Japanese-Peruvian Nikkei dishes; the Chinese-infused Chifa; and spicy Creole sweetmeats, the soul food of black Peru. Roadside stalls sell sweet anise bread or rotisserie guinea pig, and in Barranco the cool people queue for the latest gelato or ceviche restaurants.
Three loosened belt notches and one internal flight later and we're in Cusco, which was capital of the Incan empire for 300 years, from the 13th century.
At 3,400 m (11,200 ft) above sea level, it's one of the highest cities on earth - and a bout of altitude sickness precipitates a bizarre scenario for me.
Dressed for dinner and seated inside the cloistered, candle-lit El Tupay restaurant, I find myself hooked up to a mask, tube and hospital-grade oxygen canister while serenaded by opera singers belting out O Sole Mio (known colloquially as Just One Cornetto).
Cusco is the historical antidote to cosmopolitan Lima, and the perfect jumping-off point for exploring the Sacred Valley, the stretch of Andean highlands which prove why indigenous people worship Mother Nature as their god.
The country's authentic culture is on full display in Chinchero, where I spot Quechua speakers wearing the same traditional garments as their ancestors 250 years ago.
At the Textile Centre of Chinchero, as amiable alpacas bumble around, women wearing multi-coloured shawls, red felt hats and layers of ruffled skirts show us how they dye and weave alpaca wool.
Then it's Peru's piece de resistance, Machu Picchu, accessible via hike or train. We opt for the opulence of Belmond's Orient Express-style Hiram Bingham train, named after the explorer who discovered the hitherto unearthed citadel in 1911.
All waistcoated waiters and polished mahogany, the Hiram Bingham whisks us along the river rapids. Machu Picchu - vast, enigmatic and surrounded on all sides by mist-covered tropical mountains - is wonderful. But so too, is the Hiram Bingham return journey, this time in the raucous end carriage with its open-ended doors which allow me to thrust my head out into the night and enjoy the live Peruvian band, the blottoed Dutch tourists who thrust maracas into our hands and the endless trays of pisco sours as the train cuts through the dark, rich Andean mountains like a snake of light.
First published in the Daily Mail - January 2024
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