Your calls always answered within 5 rings.
Reid delivered as always
Philippa always provided answers to questions very quickly. Great service
Time of pick up from hotel to airport not included in itinerary and no number to call company provided
As always Vinnie delivered on all of our expectations.
Service attentive, efficient and very helpful at booking stage in getting best deal. It was reassuring to have back up if necessary.
Just for you to note - I would not recommend the Mandarin Oriental in Muscat. Rooms huge but badly designed and furnished. Food wildly expensive and very mediocre.
There was not enough time when getting my connection flight, for my suitcase to be transferred to the next flight. I only had 30min for my connection flight and had to run all the way. Everything else was very good.
Kylie is always a star
Apart from building works which we knew about - excellent upgrade suite overlooking sea.
Many thanks for all your help and to Saf for ringing before we left to offer help with getting our boarding passes and a colleague for helping me to get your App
Great hotel. Fabulous transfer. Extremely good flight: on time pretty much but Oman Air is cramped in economy.. and I am not large.
Both Jade and Shelley were very helpful and provided an excellent service.
Every thing went very well, thank you Luke
Great service, Vinnie Gornall always delivers
My DialAFlight consultant understands my needs and just delivers. Well done.
We had an issue with our room not being available as promised by the hotel and were already en route to the airport when they emailed us. Ryan took care of everything! When we got to the hotel we were upgraded to a suite with a complimentary mini bar, and they also gave us complimentary food & beverage vouchers to the value of £250! Whilst staying at the hotel the service we received from all the staff was fantastic - they took care of our every request and made sure the rest of our stay was perfect. All thanks to Ryan
Special thanks to Larry who did a great job. Everything worked out.
This was our first experience with DialAFlight and it has been very pleasant. Jude Gordon has been extremely helpful with all aspects of our travel and we are very grateful for his support.
Would have been good to have been advised by you that our trip to Oman took place during Ramadan!
All very good, thanks again
The only thing is that to upgrade a room was expensive. We did it because we should have requested two adjoining rooms.
As always a really professional and friendly service from Arthur and the team - would highly recommend
We always get the best service and the best advice. Ryan is always in touch with us even when we are away. Excellent service also by his team.
Leo arranged everything as requested. The pre-holiday call from him to double check everything was in order was appreciated
Gulf Air Business good, but not great.
A more powerful 4x4 car would have been helpful at times. Half board options in some of the hotels (Chedi / Alila Hinu Bay) would have also been preferable.
As usual a very professional and easy process. Tip top service. Thank you Josh and your team.
Always exceptional service!
A very good trip well organised and provided by DAF
All very proactive and helpful
What you have to under-stand,' a fellow guest says to me, 'is that Oman is the Scotland of the Middle East.'
We are on the Jabal Akhdar with vultures circling around us. The view below is a vast canyon of steep precipices and gorges mixed in with tiny villages clinging to the cliff side, surrounded by terraces cut into the rock.
With a cloudless sky, the air is desert-dry. We are at nearly 7,000-ft above sea level. The scenery is breathtaking and every bit as dramatic as the Scottish Highlands. For those who want to holiday in a quiet part of the Middle East without being overwhelmed by bling, Oman offers a serene (and safe) option.
In 1986, Charles and Diana flew by helicopter to this spot to spend the day in glorious isolation. Did it remind the royal pair of Balmoral? Thirty years on, there's a luxury hotel here and the view has been accessorised with a palatial spa, fountains and gardens, cocktails and gourmet food.
The Anantara Al Jabal Al Akhdar hotel is owned by the Oman army's pension fund and featured in the BBC series Best Hotels In The World.
The guests include Western ex-pats from the UAE, as well as Middle Eastern families, in search of temperate temperatures.
High altitude, cool climate
The royal picnic spot has become a terrace with a glass balcony, sofas and a fire-pit, while a cocktail trolley is wheeled out for sunset when the mountains turn a rosy pink.
The hotel has also thoughtfully provided blankets – temperatures can veer towards the Scottish and it's always about 15 degrees lower than in the capital, Muscat, two hours away. A combination of sunglasses and down jackets is the sartorial norm.
The scenery is dramatic but the atmosphere is calm. Oman's citizens - all 4.6million of them - belong to the gentle Ibadi practice of Islam. Oman has oil, but it has always been one of the most understated parts of the Middle East.
The Anantara is very luxurious, with 82 rooms that face the cliff, full of power showers and kingsize beds. Oman is famous for its marble and there's plenty of it on display. There are also 33 spacious villas, some of which have private pools.
An enjoyable blend of glamour and lycra-based activity, this is a hotel with its own via ferrata - an abseiling and zip-lining route that sees adventurous guests popping out by the infinity swimming pool after a couple of hours.
There's also a two-hour walk between a series of deserted villages, involving rock scrambles and balancing along narrow waterways. But it's worth it. We walk in the middle of steep terraces used by farmers to cultivate roses which have an intensity of scent that's famous.
We also see walnut and pomegranate trees, a reed-fringed spring and, as we inch around a rock with a sheer fall below, a tiny waterfall, fed by the short period of rain that usually comes in February or March.
In the 1950s, the children who lived here faced a three-hour climb to get to school. But only a handful of people live in the villages these days. Most have built new homes in the hills above the hotel, but come back to farm the land.
The ancient houses are still there, with mud walls and beams made from juniper wood.
Centuries-old irrigation
Jabal Akhdar translates as Green Mountain, but the terraces are looking a bit parched, despite an ingenious water canal irrigation system called falaj that the farmers use and which has been developed over centuries. A desalination plant is being built to help the farmers.
Back at the hotel, on Diana Point, as it is known, I fall into conversation with Andrew Bickerdike, who lived in Oman in the 1990s when he served with the Sultan's armed forces and was back on Jabal Akhdar for the first time since then. He says: 'Getting up here on the small local tracks took the best part of a day back then.'
On our last morning, there's a misty start to the day and clouds gather. Finally, a few drops of rain turn into a downpour.
Instantly, you can tell who is Omani and who comes from the real Scotland. Out on Diana Point, whole families are huddled under umbrellas, in a state between gratitude and amusement.
'We've never seen rain in Oman before,' say a young Omani couple as they pull the hoods up on their puffer jackets.
First published in the Mail on Sunday - June 2019
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