Your calls always answered within 5 rings.
Michelle was very helpful and arranged everything to accomodate our requirements, with positive suggestions to give us the best value.
This was a really great trip to New Zealand. Our flights with Cathay Pacific were efficient and smooth and the timings worked particularly well. A big thank you to Gavin for his advice and for making everything so easy.
All thanks to Ryan
Orlando has been amazing! Very quick to reply to any queries and very efficient.
Larry was extremely helpful. Our holiday included several flights, car hire, hotel and a ferry booking. Every part went smoothly and I would not hesitate to use you again.
Everything fine except being unable to check in online for the flight from Auckland to HK (due to Air NZ handling this leg).
All good as usual.
Very few people at airports to show 'dinosaurs' how to check in which is very frustrating for older people.
Roy was extremely helpful, professional and caring. Excellent service both here and in New Zealand
Brilliant trip
The only point I would make is that you could let clients know that they can, in some cases, select seats as soon as their booking is confirmed, rather than waiting until check in. We weren't aware that Singapore Airlines let you do this, so waited until check in, by which time the choice of seats available was very limited.
Great flights with Cathay Pacific at really good times - Heathrow - Hong Kong- Auckland and back. The hotels in Auckland and Christchurch were centrally located, quality rooms and service and exceptional value.
You never fail. I always recommend you and pass on Greg’s number
Russell is always very helpful and sorts us out for our annual trip to Aus and NZ
Always answer the phone on the 1st ring - excellent. Very helpful, whatever the question.
Very grateful for all your help, and to know you are always there in an emergency.
Delighted with our flights to and from NZ. Short delay on the second leg of our return but this was compensated by all the spare seats around us so we had a very good night's sleep.
The Malaysian flight from Auckland to Kuala Lumpur was a shocker. Our business class fully relining seat did not recline, the screen was non functioning, the flight rarely got above 36000 ft and suffered turbulence almost all the way.
Very good first time experience with DialAFlight. Thank you
Flights and transfers worked well and Emirates was excellent.
Already provided feedback to Tommy. Thanks a lot.
All went well but it was a bit daunting to learn we had to reclaim luggage in US and re-check it in! AA were OK. Qantas excellent, would definitely recommend them.
Went like a dream. All flights on time. But if there was a problem, we knew we could call Robert and his team and they would help us out.
Our dealings with Callum and DialAFlight are very positive and we have recommended you to other people. The response time to questions is fantastic. Keep it up!
Another great set of flights organised by Travis
Thank you William for all your help and advice.
Great service from Sebastian
Fabulous trip - all managed very well
Always get first class treatment from Aidan
Luke and NZ Fine Touring organised an amazing trip. Everything worked out perfectly. DialAFlight always delivers and at a very good price!
Sir Howard Arriving at our Thames B&B, we're told by the landlady that in the event of an earthquake, we should assemble at the cattle grid.
We're not in England's Thames Valley - this is the historic town of Thames, 90 minutes' drive south-east of Auckland on New Zealand's North Island.
SO MUCH TO SEE & DO
This country's spectacular, exotic beauty was forged by earthquakes and volcanoes over millions of years. The South Island looks and even sounds like the Scottish Highlands. Parts of the North Island resemble Jurassic Park.
It's no surprise that Kiwi filmmaker Peter Jackson used his native country as the backdrop for The Lord Of The Rings. About a third of New Zealand's four-and-a-half million people live in Auckland, with the rest spread over a country slightly bigger than the UK.
Our trip was part normal holiday and partly to follow the British Lions rugby tour.
Arriving in Christchurch, we found it still scarred by the tragic 2011 earthquake - a constant reminder of how this lovely land came into being.
Driving south to Dunedin - so Scottish we had haggis and whisky for breakfast - we spent a glorious day exploring the craggy Otago Peninsula. We saw rare royal albatrosses with wings like wind turbines crash-land on a cliff to feed fluffy chicks too fat to move; we watched baby-blue penguins waddle up the beach at dusk for a cuddle, honking amorously; and we nearly tripped over a snoozing sea lion on windswept Allans Beach.
SWEET REMINDERS
New Zealand's endless miles of neat wooden bungalows, with pretty Victorian ornamentation, white picket fences and soporific verandas, filled me with nostalgia for my childhood in a wooden bungalow by the River Thames near Windsor.
There are two sets of initials a visitor to New Zealand should know: the All Blacks rugby team are the ABs - and SBs are sauvignon blanc wines.
VINEYARD TOURS
The New Zealand SB boom is exemplified by the Woolshed Vineyard, which produces Mud House wines in the Marlborough region at the top of the South Island. The Woolshed ranch was once a sheep farm, but the sound of shearing has been replaced by that of SBs being swirled round the palate by brilliant young winemaker Cleighton Cornelius.
Mud House was sporting enough to sponsor the British Lions - another reason to buy its excellent wines, including sauvignon blanc and pinot noir. After sipping several, we took a ferry to the North Island, passing many hidden sandy coves glinting in the moonlight.
Next we headed north to Rotorua, New Zealand's unofficial Maori capital. The Maoris came to New Zealand some 500 years before Captain Cook landed here in 1769, but no one is sure where from. Guesses range from Hawaii to Indonesia.
Maori chiefs handed sover-eignty of New Zealand to Britain in the 1840 Treaty of Waitangi.
A WARM WELCOME
Some say that NZ has made a greater success of integrating two ethnic groups with starkly contrasting cultures than any other country.
A fun way to experience New Zealand's natural underfloor heating is at Hot Water Beach, on the Coromandel Peninsula. Dig a hole in the beach, let the cold waves dilute the boiling sand and you have your own bubble bath. But beware: get the mix wrong and you'll be scalded where it hurts.
A FUN FINALE
We ended our tour in Auckland, where we joined thousands of British rugby fans who swapped beer, banter and ballads with the locals in harbourside bars and restaurants.
We stayed in Auckland's Ponsonby district, a kind of mini-Notting Hill with yet more quaint bungalows. They make for a novel skyline, with skyscrapers and the ocean right behind them.
We twice bumped into ex-Irish and Lions rugby pin-up Brian O'Driscoll in Ponsonby as well as AB star Beauden Barrett - though a friend laughed off our celebrity sightings, saying: 'There are so few people in New Zealand, you soon get to meet them all!'
First published in the Mail on Sunday - October 2017
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