Your calls always answered within 5 rings.
Michelle was very helpful and arranged everything to accomodate our requirements, with positive suggestions to give us the best value.
This was a really great trip to New Zealand. Our flights with Cathay Pacific were efficient and smooth and the timings worked particularly well. A big thank you to Gavin for his advice and for making everything so easy.
Excellent sorting our hire car pick up out of hours in an out of the way backwater airport. If getting customers to Sydney airport for an early flight, completely unnecessary to get them there before 03.50 as passport/security not open until 04.00.
Only problem was transferring from International to Domestic in Auckland. No way we could have managed without help. Otherwise all brillliant
I will definitely book with you again, Joe was great.
Well organised itinerary and friendly helpful service.
Everything was great, including Singapore Airlines
My flight to Singapore was cancelled due to technical problems. Route schedule was changed and took extra day to reach Wellington.
All thanks to Ryan
Orlando has been amazing! Very quick to reply to any queries and very efficient.
Seat allocation could have been better
Larry was extremely helpful. Our holiday included several flights, car hire, hotel and a ferry booking. Every part went smoothly and I would not hesitate to use you again.
Brilliant flights organised by DialAFlight yet again. Well done!
I’ve used your company for many years. You have excellent staff and always deliver as promised
Everything fine except being unable to check in online for the flight from Auckland to HK (due to Air NZ handling this leg).
Julie was amazing throughout the planning process and was always ready to answer our many questions. We had a fabulous holiday definitely helped by her valuable assistance.
Matthew is brilliant - we have always been happy with everything he’s organised for us
All good as usual.
Very few people at airports to show 'dinosaurs' how to check in which is very frustrating for older people.
Frst time we have used your company and it was seamless - many thanks
Overall a great service. The only disappointment was that Emirates Premium Economy clients are not allowed access to the lounges
Roy was extremely helpful, professional and caring. Excellent service both here and in New Zealand
Roy Copeland is tremendous
Thank you once again Raj
Brilliant trip
All good - again - thanks very much
Many thanks to Roy Copeland for arranging our hotels. They were all excellent and ideally located. The various flights, hotel/airport transfers and car hire you organised also worked out perfectly. Thanks once again for all your expert help and advice.
Many thanks for fulfilling all my travel needs so professionally. I look forward to the next time.
The only point I would make is that you could let clients know that they can, in some cases, select seats as soon as their booking is confirmed, rather than waiting until check in. We weren't aware that Singapore Airlines let you do this, so waited until check in, by which time the choice of seats available was very limited.
Great flights with Cathay Pacific at really good times - Heathrow - Hong Kong- Auckland and back. The hotels in Auckland and Christchurch were centrally located, quality rooms and service and exceptional value.
Sir Howard Arriving at our Thames B&B, we're told by the landlady that in the event of an earthquake, we should assemble at the cattle grid.
We're not in England's Thames Valley - this is the historic town of Thames, 90 minutes' drive south-east of Auckland on New Zealand's North Island.
SO MUCH TO SEE & DO
This country's spectacular, exotic beauty was forged by earthquakes and volcanoes over millions of years. The South Island looks and even sounds like the Scottish Highlands. Parts of the North Island resemble Jurassic Park.
It's no surprise that Kiwi filmmaker Peter Jackson used his native country as the backdrop for The Lord Of The Rings. About a third of New Zealand's four-and-a-half million people live in Auckland, with the rest spread over a country slightly bigger than the UK.
Our trip was part normal holiday and partly to follow the British Lions rugby tour.
Arriving in Christchurch, we found it still scarred by the tragic 2011 earthquake - a constant reminder of how this lovely land came into being.
Driving south to Dunedin - so Scottish we had haggis and whisky for breakfast - we spent a glorious day exploring the craggy Otago Peninsula. We saw rare royal albatrosses with wings like wind turbines crash-land on a cliff to feed fluffy chicks too fat to move; we watched baby-blue penguins waddle up the beach at dusk for a cuddle, honking amorously; and we nearly tripped over a snoozing sea lion on windswept Allans Beach.
SWEET REMINDERS
New Zealand's endless miles of neat wooden bungalows, with pretty Victorian ornamentation, white picket fences and soporific verandas, filled me with nostalgia for my childhood in a wooden bungalow by the River Thames near Windsor.
There are two sets of initials a visitor to New Zealand should know: the All Blacks rugby team are the ABs - and SBs are sauvignon blanc wines.
VINEYARD TOURS
The New Zealand SB boom is exemplified by the Woolshed Vineyard, which produces Mud House wines in the Marlborough region at the top of the South Island. The Woolshed ranch was once a sheep farm, but the sound of shearing has been replaced by that of SBs being swirled round the palate by brilliant young winemaker Cleighton Cornelius.
Mud House was sporting enough to sponsor the British Lions - another reason to buy its excellent wines, including sauvignon blanc and pinot noir. After sipping several, we took a ferry to the North Island, passing many hidden sandy coves glinting in the moonlight.
Next we headed north to Rotorua, New Zealand's unofficial Maori capital. The Maoris came to New Zealand some 500 years before Captain Cook landed here in 1769, but no one is sure where from. Guesses range from Hawaii to Indonesia.
Maori chiefs handed sover-eignty of New Zealand to Britain in the 1840 Treaty of Waitangi.
A WARM WELCOME
Some say that NZ has made a greater success of integrating two ethnic groups with starkly contrasting cultures than any other country.
A fun way to experience New Zealand's natural underfloor heating is at Hot Water Beach, on the Coromandel Peninsula. Dig a hole in the beach, let the cold waves dilute the boiling sand and you have your own bubble bath. But beware: get the mix wrong and you'll be scalded where it hurts.
A FUN FINALE
We ended our tour in Auckland, where we joined thousands of British rugby fans who swapped beer, banter and ballads with the locals in harbourside bars and restaurants.
We stayed in Auckland's Ponsonby district, a kind of mini-Notting Hill with yet more quaint bungalows. They make for a novel skyline, with skyscrapers and the ocean right behind them.
We twice bumped into ex-Irish and Lions rugby pin-up Brian O'Driscoll in Ponsonby as well as AB star Beauden Barrett - though a friend laughed off our celebrity sightings, saying: 'There are so few people in New Zealand, you soon get to meet them all!'
First published in the Mail on Sunday - October 2017
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